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Business Profile

Hardwood Floor Contractors

Smart Flooring Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardwood Floor Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Engaged with smart flooring to start 4/26/2024. Its been a month now. Gave him $2,500 deposit to start & never showed but gave a bunch of excuses. After trying to get him to start & numerous calls & texts with no reply back I am know filing a complaint. Along with a police report of taking money with no service or product.

    Customer Answer

    Date: 06/14/2024

    At this time, I have been contacted directly by Smart Flooring Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:

    They did not return the funds yet. We had brief text messages back & forth but he will not answer his phone or call me to discuss & they promised to drop off my deposit payment but still nothing. They have promised several different times they would refund me the deposit but it's been several weeks since this promise (4-5wks)

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** the owner started my job 7/28/22. they put new wood flooring throughout my house. A $23,200 job. About 2 months later my floors completed turned a different color in certain spots. i have actual lines in the floors which are two different colors. From what i have been told by two other flooring companies happened because they were not sealed properly. i sent pictures, multiple phone calls, texts messages to *** and he has never responded not once. To rectify this problem i need to have my floors re-sanded and stained again. Which is going to cost me $3.00 a square foot total is $6,000 (2,000sf). This is a terrible situation i paid a lot of money for these beautiful floors that look absolutely terrible. *** the owner knows what he did, hence why he is ignoring me. I really need help to rectify this situation.

    Customer Answer

    Date: 04/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Smart Flooring Corp. regarding complaint ID ********.

    Sincerely,

    *****************************

Smart Flooring Corp. is NOT a BBB Accredited Business.

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