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Business Profile

Online Travel Agency

TopFlightFares.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a flight for April ******* the website has been advertising the flight for $266.09 for the last three days and when they call me about my ticket they tell me its $400 plus dollars then when I told them thats not what his website said they curse at me and hang up on me. I have multiple recordings of the man I have a recording of him cursing me. As well as a transcript of it. After they told me the promo was over and the price went up they still advertising the same flight for $266.09

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by TopFlightFares.com regarding complaint ID ********. My state attorney general contacted them, and they replied to the *** with what was essentially incomprehensible nonsense, but they have not replied to me about the BBB complaint.

    Sincerely,

    ***** ********
    cancelled on the airline's website, and there has been no change to the charge with my bank. In addition to the predatory business practices above, the agent insulted me and threatened to involve his "legal team" to deal with "passengers like [me]", and he also told me he reported me to the airline as a "fraud passenger" (but continued to demand the extra $130 "so I could receive my ticket").

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife went on this sight to get me home asap for my brothers memory service was moved up. And they baited and switched us! First the ticket was $238 so I booked it and after I put my credit card info in the wouldnt let me print ticket.. it, they said pending and to call them, so I did and they said it was no longer available unless I paid more?? And if I canceled I would only get an airline credit?? So I had to take the ticket I was up all night trying to get back for my brothers service.. But by the time the very rude guy from Top Flight Fares I dont know where In the world he came from, when he came back on line he said because he booked the ticket I cant get a refund or a credit?? So I called ***************** and because it was a bereavement I have to file papers to get a credit and send in death certificate which we will .. And I found out that the raise in the ticket was the travel places fee so they post the original airline fees then tell you its no longer available to get you to pay extra for their fee Thats not right we are seniors on SSI and I cant afford to pay for two tickets and then lose almost $400 for this ticket! Thats just wrong!

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This can be processed as a complaint. My father is elderly and not very computer savvy so I filed this on his behalf.  

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August ******* at 2:04pm I purchased a plane ticket for my husband ***** ******* for a flight from *******, ***** to ********, ******* on September ****** through Topflightfares for a fight with ***************** in the amount of $316.48. After pushing the confirmation button I received an email stating that my tickets were pending and I could either wait for a callback or call this number ***********. I decided not to wait as I need to get this figured out as soon as possible. I called the number and was directed to a lady named *******. She proceeded to tell Me that the promotion was no longer available and Id have to change my flight and there would be an additional charge of $165.39. I said fine. She then proceeded to tell me that that charge was being denied And she said I needed to call the bank and approve the charge. We did it was still being denied, after many calls, going back-and-forth from the bank and to ******* it still had not been resolved. At that point I had enough and I said I just want to cancel the whole thing as it says right on the thing that I can cancel it, but there may be a fee ******* proceeds to tell me I cannot cancel. After going around again trying to get it okayed and trying to get the transaction approved, its still not going through and I again I want to cancel and she says well you have to wait 24 hours then you can cancel so I say OK well I wanna do that and then she says well you cant cancel. At this point, I feel like something isnt right it is now 7 PM and nothing has been resolved. At 7:09pm ish she tells me shes gonna talk to her people (Which is something she keeps telling me but never calls back so I have to call her) As of right now 9:22pm I am still waiting to hear back from her, which I know, I will not hear back from her. Just the fact that she keeps changing whether or not I can get a refund is a major red flag. There is more but Im only given so many characters it wont all fit.

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by TopFlightFares.com regarding complaint ID ********.

    Sincerely,

    ***************************
    e home for a double price. They called me names trying to humiliate me. They charged my card. Now, they are trying to make it seem that I cancel and I never did. I am concerned that they have all my private information.

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by TopFlightFares.com regarding complaint ID ********.

    Sincerely,

    ******************************************
    (was supposed to return today but once they received the booking number, noted that he was not in again today). He was supposed to provide an update on Monday. This is Wednesday and he noted he has 700 managers, refusing to allow me to speak to a manager to get resolution. I called SW Airlines and they noted that they did not get paid. ***** noted they had and cannot issue a refund without reimbursement from the airline. He noted SW notes that I flew with them when I didn't and yet SW noted it is clear that I did not fly with them but their system noted that I had flown yet it was a 3rd party noting that. Either way, I did not fly with SW and Top Flights is refusing to truly assist me in getting my money back.Upon further reflection, I did not receive a notification from either SW Airlines nor Top Flights for checking in for the date prior to departure as is customary nor did I receive notification that the original flight time of 7:15 AM was actually moved up to 6:30 AM.

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 4, 2024 I booked a flight through top flight fares dot com for a flight from ***************** to ***********, ** and found a good rate. I proceeded to book my flight for two passengers for June 6, 2024. I was informed on the website that I would receive a call to complete the booking. She called and said it was for July 6. I told her I needed to change the date. She said she can change it for 3 times the price of the current cost. I asked if I can refund my tickets since I didnt want this proposal she gave me and she said I cant get a refund. So I ask for her to change the date to June 6th with the same price and she responded are you telling me what to do?, thats when I knew she was scamming me, she had a nasty attitude with me, she continued to insult me and degrade me by telling me I am not professional. I hung up on her to call support and support transferred me back to this same woman who continued to be rude. I hung up and she relentlessly called my phone. I turned off my card, but I know for sure they got my information because when I booked the flight, it asked for my name, birthdate, home address, credit card number, phone number, email. I literally gave them all my info when I booked. I am worried. If I turn it back on, is this crazy Indian woman going to drain my account?? Whats going on? BBB has more than 20 complains on this company and nothing is being done to stop them? Call *********************** (not her real name) ************** and you can talk to the infamous scammer! Have fun.

TopFlightFares.com is NOT a BBB Accredited Business.

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