Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kegerator that was supplied by Summit Appliance(through a 3rd part supplies on the fly), it was delivered on 1/7/25. I paid $1863 plus tax and freight for a total of $2099. The description says it can fit two 16 barrel kegs in it and that it can be converted into beverage refridgerator. The product doesn't fit two 1/6 barrel kegs without damaging the unit. It slams into the sides and crushes the power butto and thermostat dial. So the product will fail in a short period of time. The product also was delivered as a beverage fridge and needed to be converted to a kegerator which requires manually s******* holes into the top of the unit. No predrilled holes were available, causing a loose fit and a wobbly unusable faucet. Summit was provided videos of all these issues and refused to issue a refund and categorized it as buyers remorse. The product description is completely inaccurate and it won't function as promised

  Business Response

  Date: 04/14/2025

  Hi- Please reach out to our customer service manager *** ****** at *************************************************************  for a resolution. 

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  Hi,
  
   
  
  Wanted to see if I can have my complaint re-opened. It has not been resolved. Business asked me to send them some documentation which I did but they have not responded with how they will resolve the issue.
  
   
  
  Thanks,
  
  ******* *********
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 06/14/2025

  Please contact *** ****** ***************************

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  I have already contacted ***, our email exchange has already been added to complaint. This is the 3rd time the business has asked me to contact ***. How do we get out of this cycle of asking the same question and get this resolved ASAP?
  
   
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******* *********
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Summit Outdoor refrigerator 2 years ago. The fridge stopped working about 6 months ago. I called Summit to get a list of certified Summit appliance repair companies in ***********. I spoke with ***** ****** (a customer sales **** and received a list of 2 companies. 1) Coastline Appliance Repair- 3 miles away and 2) A *************** 49 miles away. I called A repair service and they do not service my area. I called Coastline- *** is the guy that came out and told me the compressor is bad but I attempted multiple times to get *** to send me a report stating this and he never did. I had another company come out and they told me the same thing and wrote a report. I sent that report to Summit and they sent me a new compressor. Great right!? Well I can't find any company that will install the compressor because no companies in my area will work with the r600 refrigerant because it is Butane and it is explosive. I have now called 15 companies. No one will do it. And *** with Coastline will not answer me. So I called Summit to let them know I am at a loss. I would like some money back or some additional help to get my refrigerator fixed. I asked to speak with the manager and no one will transfer me to a manager. Summit is selling a bad product that no appliance repair company will work on. I would like this to be reported and I would like help to replace my faulty appliance.

  Business Response

  Date: 03/21/2025

  Hi ****,

  I'm showing that your unit is being replaced free of charge. Pls expect a call from our freight dpt to arrange a delivery date and time.

   

   

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately five months ago I purchased a summit wall gas oven. Within owning it the first week. I had it repaired 5 to 6 times by ****** small appl. Company. On february twenty first, i was baking a cake and the gas shut off in the oven. I once again called summit and they said they would replace the whole oven. Since february twenty first I have yet to receive the new oven. With multiple conversations with summit and mister ******** nothing has been resolved. I explained to him that I am losing money because I own a small in home bakery. On Friday, March 14th I once again spoke with *** ******** and he assured me that today. Or saturday, the delivery company will be calling me to set up a time to deliver my oven. I was told that the company would be classified white glove service and delivered in my home. Because prior to this, they did try and deliver an oven on my way out of my home. And they were going to leave it on the curb. I refuse the delivery because I had no way of getting it in my home because I am in a power wheelchair. So *** ******* had the new delivery. All set up and told me it will be white glove service. He even gave me a tracking number, which when I try to use the tracking number, it was a non valid tracking number. It is now march seventeenth, without any resolution from summit. The tracking number that I will provide is the one *** ******* gave me that is a non. Tracking number. Thank you for all of your help.

  Business Response

  Date: 03/18/2025

  Hi, we checked with the carrier and it and it looks like your oven was delivered today. 

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The oven has been delivered four days ago. They were supposed to contact an installer to install the new oven and uninstall the old oven. Day have yet to do any of this. The new oven is still sitting boxed in my living room. They wanted me to contact and installer myself and then have the bill sent to them. There is no company that i'm aware of that is going to accept a third party check. If they install the oven here, they will expect me to pay them. Summit and I have been on shaky ground since the beginning. And I do not feel that I will get reimbursed by them.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 04/03/2025

  Please contact our service manager Max at *************************************************************  to arrange for installation. 

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the appliance on the 5th of February. It is a stove. The broiler pan was missing. I have called them at these phone numbers, *****************-************. I have emailed them at ************************************************************ and *********************************** I finally received a phone call that assured me that the broiler pan was on its way. That was on the 5th of March,one month after I bought the stove. I was told that I would receive an email with a tracking number when the broiler pan shipped. I haven't received any other communication from them. I have done everything I can do, please help

  Business Response

  Date: 03/10/2025

  Hi ** *******, The broiler pan is shipping tomorrow, Tue 3/11, expedited. We apologize for the delay as we originally did not have the pan in stock but we received inventory of the weekend.

   

   

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  PS 

  I hope they are really going to follow through this time. All I was trying to do is get their attention. It's sad when I have to involve a third party to get a response from them.

  Thank you for the help.

  
  
  
   
  

  
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased gas range ordered 7/1/24 received 7/14/24 for price of $1207.03. Had range installed and converted correctly 7/20/24 and oven did not light or work. Kept trying to call Summit for service with no answer or return call. 8/9 emailed for service warranty help.***** appliance finally came 8/21/24 diagnosed Thermocoupler and part going to be ordered.Return visit 10/2/24 first tech came removed parts could not reassemble called another tech . Two technicians reassembled and still oven not working. They checked any adjusted valves hoses said now needs Thermostate and pilot tube due to assembly and part failure. Now its 10/11 and waiting - we have tried getting them to send a replacement unit this has gone over 3 months. We have sent Summit copies of invoices twice

  Business Response

  Date: 10/14/2024

  Hi, pls reach out to our service manager *** ****** at ********************************************* for an exchange of the unit.

   

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We tried to email the person at Summit ******* we were told by BBB will returned emails and or no responses. Summit did call before we got your message and had ME do diagnostics over the phone again. Said send parts again to try and repair this one again. What do we do this unit needs to be exchanged .Thank You *** and ****** *****

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  We have emailed updates that this has not been resolved and they are putting more parts in our range trying to get it working. Summit is sending repair company *****’s Wednesday 10/23/24 to throw some more parts at it. We talked with the service person the BBB told us to for an Exchange and got run around and this trying to fix again and no exchange unit. Thank you *** and ****** *****

  
  
  
  Sincerely,
  
  
  
  ***** *****
  
   
  
  
  
  
  
   
  

  Business Response

  Date: 10/24/2024

  Sorry about this.Pls reach out to our customer service Manager ******* ****** at **************************** 

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a summit electric stove for my rental property a few years back . The stove stop element (the biggest one) stopped working. I replaced the burner **nnection which normally is the problem they do burn out. The replacement wouldnt work. Contacted the ** and they told me that the a few years back the wire **nnection had been changed that the burner no longer would get red hot because of a federal law passed. I then order from them a new element which they said would work with this older model. IT DIDNT work at all. Spent over 100 dollars in their own c*** that they dont seem to understand themselves. Told them the issue was the **nnector which I asked the to send me for the older models they have still in service. The girl I spoke to had no clue on what I was telling her like she stated to me that they did not have **nnectors. I ended up getting the universal **nnectors but the electric element does not heat hardly cant use it to **ok because it will take 3 hours to **ok something that would take 20m . Summit stoves are a waste of money MAKE SURE NOT TO BUY this brand!!!

  Business Response

  Date: 02/22/2024

  Hi ********,

  The *********** of **** Appliance Manufacturers (AHAM) and the **** have changed the coil burners for electric ranges. The reason for them doing this is to prevent house fires in homes as most of these fires are caused by unattended cooking. As a result, the wattage on electric ranges coil elements have changed  to a lower wattage. This means that boiling and cooking does take a bit longer. What we recommend is using medium-weight flat bottomed pans that match the size of the elements and are made of a metal that conducts heat well. Use lids when cooking. The lid on a pan tra[s steam and uses it to speed up the cooking process. Use as little water as necessary in the cooking utensil to reduce cooking time.

   

   

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Summit *********** Range in 2022. On August 16, 2023 I smelled gas when I turned on the oven. In a short time I got a violent headache. I called the local fire department who after seeing me called the Paramedics and eventually had an ambulance respond. The house was unsafe to enter because it had a CO2 leak and I was experiencing symptoms of CO2 exposure. I was given two tanks of oxygen. The gas company inspected and confirmed a gas leak.I called Summit and they took no responsibility for the appliance. They didnt ask for serial or model numbers to prove my purchase and said it wasnt under warranty. They gave me two repair companies neither of which is taking any new customers. I am not only out over $900 for the appliance but have no one to fix it. I have no use of an oven.I am a 71 year old senior with limited resources. I had to buy a compact appliance because that is all that fit in my home. I could have died from CO2 poisoning or my home could have blown up and their unsympathetic customer service person was of no help.

  Business Response

  Date: 08/18/2023

  Hi, sorry to hear this. The last communication we had advised that though your unit is out of the manufacturer warranty we were still going to cover the repairs. All you need to do is send us a copy of your purchase receipt and you need to find a local service company for the repair of the unit. After you get the service bill, you also need to forward to us so we could reimburse you. Pls continue this conversation with our customer experience Directory *************** that is handling your case, He can be reached by emailing *******************************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a cooktop from Appliance Connection and when the professional installer installed the cooktop; it has a design flaw and the top will not close properly. Our professional installer stated the top is off an 1/8 inch. I reached out to Summit Appliance and filed a warranty claim. This is their response Unfortunately we can not have the unit serviced. According to management and tech support the gap seen in the pictures is part of the manufacturing design. It can not go any flatter than what it already has. If you are unsatisfied with the unit as is you may take it back to the dealer that it was purchased from. They state they manufactured a cooktop that sits flush on the counter at the back but does not sit flush on the front counter. This is crazy. There is obviously a manufacturer defect but they are trying to get out of honoring their warranty.

  Business Response

  Date: 07/13/2023

  Hi, it looks like the frame on the unit you received is damaged as the top should sit flat on top of your counter. We will replace your unit.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** And ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ticket number with the business :************* Address of where the unit is located: **************************************************** (BETWEEN **** *** ****)Model Number: ******* Serial Number: ***** Date of purchase: 2022/7/23 ************ the unit was purchased from Economy Appliance (******************************************************** *****)I scheduled an appointment on Sep 30. The gasket has broken again after the technician replaced the gasket. I reply the email chain, and no responds. Please help me schedule an repair appointment or send me a new gasket. i will hire someone to fix it. It's funny the washer only used for 3 times for $800.Thank you.

  Business Response

  Date: 12/30/2022

  Hi- An appointment has been scheduled for next Wed 1/4. 

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] Sorry, they came to check but not problem not resolved till now.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* **
  
  
  
  
   
  

  Business Response

  Date: 01/11/2023

  Hi, the reason why the gasket is breaking is because you all our overloading the machine putting stress on the bearings and it is causing the gasket to crumple. In addition, you all are using this machine outdoors which it is not recommended for outdoor use. We have scheduled a courtesy call for Thu 1/12 to repair the gasket. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My compressor on my refrigerator is unrepairable.I was told they would send me a new refrigerator. Now they are saying that I have to pay for it and they can send me a compressor but they do not install.Their story has totally changed. ******************************* is the one who told me I have to pay and they do not install compressors. So what is the point of the compressor warranty. This is not what I was told . **** who works there told me otherwise- also the service providers who came out to inspect the refrigerator.

  Business Response

  Date: 11/14/2022

  Hi Mrs *********, we apologize for the misunderstanding and confusion. Compressors carry a five year warranty but it does not include installation. We would have no problem honoring a compressor but unfortunately the installation is not covered. If you're not able to find a licensed service provider that would be able to install the compressor is the reason why you were offered a new unit at a discounted price. If you're interested in a new unit at a discounted price please reach out to our customer experience manager ***. *********************************************************