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Business Profile

Wholesale Small Appliances

Summit Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was no transparency on the cost of the shipping of goods. I was informed it would be $20 or less but once the item shipped it turned out to be $43 for shipping. If that was the case I wouldn't have ordered it and I asked the associate that was assisting me but she couldn't give me any answer besides less than $20 clearly that is not the case. I am seeking a $20 refund at which point I would still be paying more than I was informed for shipping but I find this to be a reasonable resolution.

    Business Response

    Date: 08/31/2022

    Sorry for the confusion. Yes, the associate should have mentioned a clear freight and handling fee on the call with you. If this did not happened, we will gladly refund $20.00

    Customer Answer

    Date: 09/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I am still awaiting refund as of 9/2 but once completed the resolution would become satisfactory.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased an outdoor refrigerator, model number *********** in June of 2022. Upon receiving the outdoor fridge, we realized that the door, which was supposed to be interchangeable so that it could either open on the left side or the right side, did not have the proper holes in the fridge to change the door swing. We called ****************************** sent someone out to look at the fridge. Their initial solution was to create holes in the fridge while it was still in our backyard. I told them that for the amount I paid, I don't want them "making holes" in a brand new fridge. They then said that they would replace the fridge because it was a manufacturer defect. We receive the new fridge a few weeks later only to realize that the wrong door is on the ************** is no hinge to change out the door swing again, & on top of that, the door that they have on doesn't even touch the sensor that activates the cooling system to turn on when the door is closed. The company then sent a new door, which also did not reach the sensor. We called Summit again & then said they would send a new fridge. Again, they sent the new fridge and the door was improperly installed again & the door did not reach the sensor again. Called Summit said they would send a new one. The send a new one & there is damage on the top and again door is incorrect and sensor can not be activated. Again, company was called and they set up delivery of new fridge. The day that they said they were coming, they were a no show. They said they were coming another day and we told them that delivery had to be after 2 PM because I work, & have already taken so many days off for the delivery of this fridge. They called day of delivery at 10 AM & said they would be to my house in 15 mins. I explained that I am working & I confirmed with warehouse that delivery had to be after 2 PM. Now I can't get a hold of anyone to see where my fridge is. I have said I want my money back, to cancel fridge and they said that's not possible.

    Business Response

    Date: 08/25/2022

    ***************, first and foremost let me apologize for the inconvenience. We would never deny a cancellation of an order if you're not satisfy with our product, so this could have been a misunderstanding and for that we apologize . As we have it understood, a new fridge was delivered yesterday Wed 8/23  as you signed for delivery and accepted the unit . Please let us know if this is not the case. 

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