Complaints

This profile includes complaints for RVinyl's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RVinyl has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RVinyl

  140 58th St Ste 7H2 Brooklyn, NY 11220-2521

• 

  RVinyl

  14A 53rd St Ste 2S Brooklyn, NY 11232-2691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Dash kit vinyl wrap for my car. I also spent extra on primer 94 rapid prep which didnt come in package nor did I get the rapid clear also paid extra for. In the description it says pieces will come with a diagram to help install which did not come. I tried speaking with the business about maybe getting the stuff shipped to me but they did not acknowledge this. I want my money back not a store credit from a business that has proven to be very careless even when emailing they didnt even care about what I had to say. I spent over $100 on merchandise that I even paid extra for and didnt get the things I paid for. Rvinyl is bad business. I want my money back.

  Business Response

  Date: 01/17/2023

  This was a custom designed kit. Hence, there was no existing diagram since it was made to order. We do not offer refunds on custom products. 

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Rvinyl on 12/14/22 regarding the differences in the 2 dash kits that Rvinyl has for sale on their website. I was in contact with ********************* (have full chat thread history emailed to me) who confirmed that there was really no difference other than about $30 in price. After confirmation, I ordered the kit and spent $167.95 total. I received my kit the night of 12/20. Yesterday, 01/08/23 was the first nice weather day here in AL to be able to install this kit. Upon attempted installation, I realized that the majority of this kit doesn't fit my car. I was only able to use 5 out of 17 pieces provided in kit that's represented on their website as a 37 piece kit. I reached out again today, via Rvinyl's chat tool on their website, and got ahold of ****************** explained the problem in it's entirety to **************** who then stated that needed to provide pictures, which I did. After researching further, their website now reflects the "accurate kit pictures" (17 pieces and not 37 pieces as originally confirmed) and is now only $89.99 and not the $167.95 that I originally paid. I inquired about the pricing as well. ****** told me that she'd refund the difference of $52 but required additional information to escalate for a full refund. I again provided all of the required necessary documentation as well as pictures to ****** confirming my fitment issue. I also stated that a partial refund for a partial kit doesn't solve my problem. I would pay more for the correct kit if they could guarantee it or I would remove the 5 applied pieces and return the entire kit for an entire refund. ****** then explained that I needed to provide installation pics of where these pieces didn't fit but when explaining the issue, ****** stated "since these couple pieces were installed, I wouldn't receive a full refund. What type of scam is this? I've since left a bad review on both the product review email as well as ******* and also filed a dispute with my credit card company.

  Business Response

  Date: 01/10/2023

  We are unable to assist this customer. The kit was used and we do not offer refunds on vehicle specific items.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply put, I've never had this poor of an experience buying anything online in my life.These guys were a really bad experience. I ordered vinyl pillar wraps online for my car (2013 Land Rover LR4), and when they arrived they didn't fit. Meaning they weren't cut correctly for my car. They obviously are cutting the wrong template, which I can understand, but of course I no longer want this product. When I complained they asked me to send pictures, which I did, and they replied saying this was how they were designed to fit, and they wouldn't offer a refund. (The specifics: The photos I sent clearly showed that the fit was correct at the top of the pillar, but got narrower as it went down, and ending up way too narrow at the bottom of the post. I replied that their reasoning ("designed this way") didn't make sense since the fit was different at the top than the bottom. And also that their website was full of photos of this product that showed a correct fit. The customer service person said she was checking with management, then came back and said they had refused to do the return, then stopped replying.)$50 in the grand scheme of things isn't a huge amount of money, but the way these guys do business was unbelievable to me. I also wanted to leave a review on their website, where all the reviews are excellent (unlike on **** and ********** and **********) and there wasn't an option to leave one. Which led me to believe that these reviews may be phony, or curated (which would range anywhere from unethical to illegal).Buyer beware.

  Business Response

  Date: 10/06/2022

  We determined that the kit fit as intended. We cannot help this customer. 

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product from the company and used Amazon pay. While the look of the product and installation was good. The safety of this product is why I am reviewing. I had to stop on the interstate and remove the film from my headlights. I had almost zero visibility and it was very dangerous. I have contact customer support multiple times and they say it is my fault. I first asked to replace the blackouts with the smoke version (no response). Second I reviewed the product with no response. Third, I contacted through Amazon. I received a response from the company again saying that I should have known that their product would almost completely eliminate my visibility.

  Business Response

  Date: 09/06/2022

  This product is recommended for show use only. It is not intended for use on public roads. This is stated in the description.

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 16th ************************************************ the amount of $105.95 without my knowledge. I immediately contacted Rvinyl support within hours of the original order. In my email I explained to them that my son ordered these items without my permission and I'm requested cancellation of this order #******. The following morning Aug 17th 2022 I received a reply from Collet M (Rvinyl ***************** via email. In the email he stated that "Unfortunately we are no longer able to cancel as the order has been processed." I then request if this issues could escalated to a supervisor due to the circumstances. **************** said he would forward my request to someone else in the company. Later in the day I received a email stating that my item is preparing for shipment. In response to the shipping email I responded via email stating. Its become obvious now that you guys had no intentions of escalating or considering cancelling this order. I contacted you guys immediately (within 3 hours) after I noticed that my card was used fraudulently. I don't understand how your company can be so unreasonable to my request to cancel due to fraudulent use of my credit card. I guess it's all about the $$ with your company. I have attached my correspondence with this company in the supporting documents section

  Business Response

  Date: 08/20/2022

  If customer's card was used fraudulently they need to contact the CC company. We cannot assist. 

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the following product:RTrim ***** CR-V 2007-2011 *********** Trim Order number: ****** Upon receipt, the trim does not do what it is advertised to do, which is full cover my old trim. The way it is cut leaves gaps, where the old trim is still visible.I contacted rvinyl, sent pictures of this issue, and requested a refund.Rvinyls response was: This is how the kit is designed to fit, sorry and offered me a store credit.I do not want a credit. I would not have purchased this product if it was clear on their website that the product they are selling does not fully cover the trim.

  Business Response

  Date: 08/25/2022

  Fitment is correct. We sell wraps for complete coverage.

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Fitment is not correct. I submitted pictures to show fitment is too small. Response from the business via email was that I needed to accept the fitment as it is. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This company is dishonest. They sell products that are not correctly described. The product does not fit as demonstrated in the photos.

   

   

   

    

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/15/2022

  This is an accent kit. It will not completely wrap and will not replace the factory pillars. 

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of June, 2022, I had ordered a sheet of paint protection film in a particular color and finish from *********** When I had received the vinyl wrap I noticed that it was the wrong color than what I had ordered and seen in the product description and photos. The color I had ordered was a matte black finish of vinyl and the one I had received was a transparent matte. Considering the price I had to pay for the vinyl I wanted to make sure I received the right color and reached out via email to *********** At which point we exchanged multiple emails to find a resolution to exchange or return the product. Unfortunately even after sending photos of what I received, I was told that the vinyl was the correct item and that no return would be possible.

  Business Response

  Date: 07/28/2022

  Customer receive the Matte Paint Protection they ordered. They did not order the Neo Noir. No refund or compensation is due. 

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Website displays incorrect image and information for product selections, leading to misinformed purchases. The business refuses to acknowledge this which makes things even more difficult when a customer is not allowed to exchange for the correct product without having used or altered the product received. Looking at reviews for Rvinyl online this seems to be an ongoing issue for other customers receiving wrong items or just flat out not being able to return or exchange unused products.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/18/2022

  We go to great lengths accurately describe, photograph and display our products. Since they are custom made, they are not eligible for returns.