Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car rental from them for $499. They said my deposit was refundable if the car was returned the same way I got it. I returned it clean, even though the car was filthy and with a full tank I told the lady Im bringing the car back the next Friday and they tried charging my card a extra $499 so I called and he that is my weekly rent and I can avoid a $200 early fee if I return it next week I told him that I told the lady I am returning it Friday since I got it Friday per the rental agreement and I still charged $200 out of my deposit which I still yet received now they are telling me they keeping my deposit and charging my card $200 I returned the car on march 21 this year I picked the car up March 14 this year I gave notice the same day I picked the car up. It be returned that Friday, which was the 21st when they called the first time they asked me how was the car rental? I said to woman, I returned the car. I didnt keep it and she hung up on me then I get a text message saying I have an overdue balance. . I didnt keep it and she hung up on me then I get a text message saying I have a outstanding balance, which makes no sense I called and he told me hes keeping my deposit and taking $200 out of my account. I told him again I said it the same day Ive picked up the car I will be returning it next week, Friday, which will be seven days notice. The only thing he said to me is that this is the charges I see, **** so you will have to pay it.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously rented a vehicle with Buggy Rideshare Car Rental. At that time I authorized them to deduct a weekly payment from my card. This was last year. My vehicle agreement with them was ended and I have repeatedly revoked card authorization. I have notified them per their own policy in writing (letters, emails, texts). However they continue to try and charge my card since July 2023 until this day which is fraudulent and illegal. I keep warning them to not do so and restate that I revoked card authorization, but they keep trying to take money from my account. This has been happening since summer 2023 at least *********************************************** and my bank. Please have them cease and desist fraudulently charging my card since I have revoked authorization since July 2023.

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Buggy TLC Rentals regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th, 2023 I paid for an extra week on a car rental. On the same date a truck rear ended .e which caused me to not need the next week. I was paying insurance on the car so any damages are covered. I have a refund waiting on my account of $340.34 each time I have asked to get my refund I am given the run around. I paid a total of $1,049, $397 of that went for weekly rental, $249 went for any damages and the remainder is supposed to.come back to me.

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked up my rental from Buggy *** ******* on 1/11/23. I have went thu some tolls here in *******. But had never been billed for them till starting in June 2023. No biggie i knew i went though the tolls. How ever Buggy never paid the bills from the ************ or billed me for them from start of the rental so now some of the tolls are in collections and the company is making me pay the collection fees that they failed to pay them on time and bill me for them. I have tried to request for a supervisor for the last 3 days keep getting a reply of someone will call me. So far i have paid as of 7/13/23 paid total of$80.00 in collection fees on tolls. I want to be reimbursed the $80.00 of collections fees and now im being charge of $160.00 in collection fees for tolls applied to my account on 7/17/23-7/18/23 i want that credit unless i have [paid by the time this is done. i also want any other future collection charges of toll collection fees to be reimbursed if i pay for the. I would like to be called about this issue please. I have the info from the toll company of the charges also.

  Customer Answer

  Date: 08/13/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Buggy TLC Rentals regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TLC Rental car from Buggy TLC was stolen from me. Now they refuse to help me get a new car in order to work. A person broke in to my car and was found sleeping in the car. Buggy refused to do anything and tells me its out of their control. The nypd tells me it is also out of their control. Im waiting for some sort of information besides them asking me if I have a police report. I provided them with the incident report, then I was told that the report was not enough and that I need to get more information from nypd. **** tells me they cant give me anything else but the incident report since buggy is responsible for reaching out to them since they are the owners. They can provide me with a police report but it will take weeks. Buggy has done nothing but try to charge me for the weekly payment this week even though I dont have a car to work with. I paid them the day the car was stolen and now they dont know how to help me. Buggy is acting like I stole the car myself. They constantly ask me where are the plates and are trying to charge me for the plates like I stole them or have them in my possession. I have a complaint incident report number from the police, the crime on the report is grand larceny. Please help me get back to work I just want to be able to take care of my family.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about the ******* location. The car I rented was in a car accident and because of that, they black-listed me. Then they charged me $100 for not refueling the *********, you read that right! They charged me a refueling fee of $100 on a car that was totaled in an accident!

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting car from buggy in ******* ******* drive for Uber in 4 month pay all my bills on time at the beginning every thing is ok. There will automatically withdraw payment from your bank .when my renters end I would be difficult to see my 200 security deposit refund so 2 week later I go to rent with them again using my 200 dollar switch to my new contract. Policy change now there are asking 250 security deposit . After the last hurricane in ******* I have noticed all thier car having lot of issues from water flooding damage..I requested the brand new ****** only drive **** miles having transmission problems and will stop running once a while at the traffic light. Here is how the problem begins. This place have even no phone number provided for business. If call the 786 numbers is corporate phone from other states save your time. U will alway get call u back 10 minutes however only disappointed. Never call time after time . I just ended up have to rush back to the office each time for faster service done. On April 5 2023. Wednesday I was paid ahead a week rentals and stop by the office checking my car on work shop.the manager there name **** was a friendly guy at the beginning until today. He was unprofessional rulings a long time costomer. He suddenly decided not to do business with me even I have pay my rent for the week and wont let me complete driving. He have the security locked so I would not ever to drive. He even call the cop reported I trespassing and battery with I am here for business so long time. I am treat so unfairly loss my wages for the whole weekend without the car I have pay for. Now I am still waiting for refunds and my security deposit. Please dont do business with them in ******* *******. I would seek legal action against the company be aware the business even cant provide numbers to communicate.

• Initial Complaint

  Date:04/03/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has bn trying to rip me off I had an emergency in Ga I currently live in ** dont as I crossed into ** thru disabled the car but there contract states that is $100 per day on which the second day they had failed to get because I had a scheduled time daily so they disabled the car while I was stranded all night couldnt get support until the next morning which was @ 9 a.m when they were back open in such I came back to fl wouldve bn Thursday but I couldnt because they disabled the car and trying yo make mf pay an additional $200 I dont owe plus I paid for weekly rental same day I returned to fl which was 3/30/2023 Ive rented this car since Jan 22 and have had issues consistently. *** asked to speak to the owner of company but I was refused they keep saying theyll have their manager call I dont want to speak to the manager this is wrong and they continue to mistreat and try to scam on their customer this is ridiculous and should be shutdown

• Initial Complaint

  Date:12/14/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against ********************** DBA BUGGY OR BUGGY TLC OR BUGGY TLC RENTALS LOCATED AT *************************************** ********************************************************* FOR VIOLATING OUR CONTRACT AGREEMENT AND OVERCHARGING ME FOR AMOUNTS NOT OBLIGATED OR MENTIONED IN OUR AGREEMENT.1. PAGE 2 SECTION "F" OF OUR AGREEMENT ATTACHED 2. DISABLING MY RENTAL VEHICLE FOR PAST ACCOUNT ** PASS FEES FROM PREVIOUS RENTERS.3. DISRESPECTFUL EMPLOYERS CONSTANTLY THREATENING TO TURN OFF VEHICLE EVEN THOUGH WEEKLY VEHICLE RENTAL IS ALWAYS PAID AND CALLING ME STUPID.4. OVERCHARGING ME FOR A 4 DOOR SEDAN NOT CONSIDERED AN SUV BUGGY TLC IS A SCAM AND FORCES DRIVERS AND RENTERS TO SIGN OBSURD CONTRACTS AND THEY DON'T EVEN FOLLOW THE CONTRACT AGREEMENT. THEY TREAT YOU LIKE THEY ARE THUGS. THEY ARE TAKING ADVANTAGE OF THE **** THAT THE **** AND LIMOUSINE COMMISSION IS NOT GIVING VEHICLE LICENSES AND ARE OVERCHARGING DUE TO THAT REASON. ****, ******, *******, ALE**AY ARE AMONG THOSE THAT ARE DISRESPECTFUL TO ALL CUSTOMERS AND TREAT YOU LIKE WE ARE NOT CUSTOMERS BUT ANIMALS.THEY ARE DISABLING MY VEHICLE STATING THE WEEKLY CAR RENTAL HASN'T BEEN PAID WHEN IN **** IT IS PAID BUT THEY ARE CHARGING AN EXTRA $5 FEE ON ALL TOLLS INCLUDING THE FULL TOLL AMOUNT INSTEAD OF THE ** PASS DISCOUNT PRICE MAKING THEIR PROFIT MARGINS VERY HIGH.** REPRESENTATIVES ALSO CLAIM THAT BUGGY IS COLLECTING ** PASS FARES BUT HAVE NOT PAID THEM IN OVER A YEAR. BUGGY ALSO REFUSES TO PROVIDE ME A RECEIPT OF ALL TOLLS PAID INCLUDING VIOLATION NUMBERS WHICH ** PASS ALWAYS PROVIDE. WHICH RAISES QUESTIONS.BUGGY TLC RENTALS IS A SCAM AND SHOULD BE CLOSED.I DEMAND A DETAILED EXPLANATION OF ALL CHARGES ON MY ACCOUNT AND A REFUND OF THE DIFFERENCE PAID FOR ** PASS AND OTHER WEEKLY RENTAL FEES SO THAT THE BBB CAN SEE THAT BUGGY OWNERS ARE THIEVES

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already returned the car, and all the rented cars are faulty. We only rented the car for a week, and the car was repaired twice. The last time I went to Buggys repair shop and announced that the car could not be used. It has been 2 months since October and our deposit has not been refunded. . We called and couldn't solve the problem, let us wait for 1 month and then wait for 10 days, and now we continue to wait.