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Business Profile

Construction Estimates

CSI Estimation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Estimates.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "CSI Estimation, LLC" has sent me regular emails for about the last 2 years despite multiple requests to be removed from their contact lists. I'm not even in the industry which could be served by their "product". The names and email domains the emails originate from have changed over time, but the emails continue to come. The address on their website isn't accurate (missing building number) An email from business says they only work online. A search of NY state business records shows that no such business is registered with the state of *********These errors in conjunction with the complaints of many others lead me to believe that this is a fraudulent company, probably operating from a foreign country where they may feel safer from prosecution under US laws.Per email received from "***** *****" at ***, they are not willing to provide any proof that they are a real company (FEIN, state of registration, etc) until AFTER I provide to them sensitive bid information.Customers beware!

  • Initial Complaint

    Date:11/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like others have mentioned, this "company" spams constantly. My organization never signed up for their spam and opt out requests are never honored. This "company" uses VoIP phone numbers and the spam originates from an IP in ********. Finally, the address on the emails is *********************. No street address provided. Total scam.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sends unsolicitated emails every day. I block the sender immediately. They send the next day's email from another email address at the same csi-estimating.net address. I block that email address....repeat... this has been going on for months....

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried emailing and blocking this company from their multiple messages a day. It is frankly, annoying. Their emails also offer NO WAY to unsubscribe from their scam that I never subscribed to in the first place."One such law is the US's CAN-SPAM legislation. This law, enforced by the ************************* states clearly that you must include a clearly obvious way for subscribers to opt out of *************** messages: Tell recipients how to opt out of receiving future email from you."By law, they are required to offer a way for recipients to unsubscribe and no longer receive their electronic solicitations. All I want is for them to follow the law and leave people alone who wish to be removed from their email list.

    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:

    At this time, I have not been contacted by CSI Estimation, LLC regarding complaint ID ********.  They have however continued to send multiple solicitations under multiple email addresses with no way to remove oneself from their list.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company constantly emails unsolicited to our company about doing estimates for us. We are an estimating company and have asked them multiple times to stop contacting us. they completely ignore our requests. We want them to stop emailing us period. **********************************

  • Initial Complaint

    Date:06/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company refuses to remove ** from their contact list. I have uploaded just a few of their emails to my company and some of my responses. I block their email and somehow they find a way to get them through.

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company emails me multiple times, daily. Different people from the same company. I have called and emailed to get the harrassing to end. It never stops. I don't know where/how they got my information. I just want them to quit emailing me. This has been going on for about 9 months.

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to spam me despite having requested them to stop. Over the past few months I have received over 20 spam emails from them.

    Customer Answer

    Date: 06/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by CSI Estimation, LLC regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has sent me the same or similar emails demanding i reply form over 6 different staff members. The emails are spam, and are relentless. There is no person to talk to make it stop, the senders are all different people so blocking email isn't working. There is no way to unsubscribe. I believe there is legislation about unsolicited emails, and there should be a way to make it stop, but for this company i can not find it. I tried to get one of them to call me, they refused, but continued to send emails...... please help me.

  • Initial Complaint

    Date:04/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After multiple phone calls and emails I am unable to get them to stop emailing. I have blocked every address they use, but they continue to send the emails. Since January of this year, my company has received 43 emails. I receive hundreds a year. Please make them stop.

    Customer Answer

    Date: 05/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by CSI Estimation, LLC regarding complaint ID ********.

    Sincerely,

    *************************

CSI Estimation, LLC is NOT a BBB Accredited Business.

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