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Business Profile

Cyber Security

Eye4Fraud Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cyber Security.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eye4fraud received my personal information including my phone number, address, credit cards and email without my consent. In 2023 their website server was hacked which included a massive data breach. I have attempted to contact them directly without any response. I believe that this website goes against privacy laws between a seller and a buyer from an online transaction. In my request to contact them I asked for information on why they have my private information and how they received my private information and what they have done to provide compensation for the massive data leak that occurred.

    Customer Answer

    Date: 04/21/2025

    Better Business Bureau:

    At this time, I have not been contacted by Eye4Fraud Inc. regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I have recently been informed that my email address was compromised, from *************.I have never heard of this company until now. I would like to know, if could you please have someone delete and terminate accounts with the email address of discussion. Please do not make storage of my name, email address nor phone number we are now using, those are for contact purposes, regarding the compromised information. *** ****

    Business Response

    Date: 09/09/2024

    We don't have a record of this customer's information in our database, we can't confirm if the record existed before, if it did it was already deleted.

    Customer Answer

    Date: 09/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    There is some form of proof which states some way eye4fraud has this compromised data

    I am unfamiliar with the company and do not know their source

     In the attach files for the response is a clipping of some provided by the credit bureau 

     the credit bureau has provided dates, source and what was compromised

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** **** 



     

  • Initial Complaint

    Date:05/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently made aware by activearmour that my personal information is available on the dark web due to Eye4Frauds data breach. I have never done business directly with Eye4Fraud and I have not found a way to contact them directly. I am asking that my personal information be removed from their servers and that they provide a paid identity protection/repair service for one year. I would like a quick resolution to this extremely disturbing issue.

    Business Response

    Date: 05/20/2024

    Eye4Fraud has issued a statement regarding this incident back in March of 2023: ********************************************. This statement has been updated to address the recent alerts sent by some monitoring services. As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network. We understand and share the customer's concern for personal privacy and security. The data associated with the email address provided is no longer on our servers.

    Customer Answer

    Date: 05/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:04/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove me from your site 2 times asking and still on life lock report!

    Customer Answer

    Date: 04/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently made aware by ClearScore that my personal information is available on the dark web due to Eye4Frauds data breach. I have never done business directly with Eye4Fraud and I have not found a way to contact them directly. I am asking that my personal information be removed from their servers and that they provide a paid identity protection/repair service for one year. I would like a quick resolution to this extremely disturbing issue.

    Business Response

    Date: 02/19/2024

    This individual's information is no longer on our servers.

    Customer Answer

    Date: 02/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    My information is still on the dark web due to Eye4Frauds data leak. This needs to be corrected.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 03/11/2024

    As said, the information for this individual has been removed from our servers.

    Customer Answer

    Date: 03/14/2024

    Better Business Bureau:

    Although this does not resolve the issue of my personal info being on the dark web, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was emailed by this company saying my credit card info was on the dark web. It showed my last 4 digits but I dont shop at places that I dont know and have never seen that website eye 4 fraud before.

    Business Response

    Date: 01/04/2024

    We don't have any record of emailing this individual, and we don't send dark web monitoring emails. 

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is on the dark web per life lock and I have never done anything with this company. Purchased something for my Dad and an employee sold my information to the dark web gluco ***** I think it is called something for sugar diabetes. I notified that company to check up who had access to the information at their company that would have done this. Please dont mention my name on public site. I done nothing wrong.

    Business Response

    Date: 12/27/2023

    Eye4Fraud has issued a statement regarding this incident back in March: **************************************************;This statement has now been updated to address the recent alerts sent by some monitoring services.

    As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.

    We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    I want to make sure that they removed my information completely. It doesnt state that here. Please let me know for sure my information is off the dark web. Thanks.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 01/31/2024

    The information for this customer has been removed from our database.

    Customer Answer

    Date: 02/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:12/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website published my stolen information from the dark web and allowed others to access.

    Business Response

    Date: 12/25/2023

    Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services. As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network. We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I did not sign up to your website. Whatever you publish about me, your website doesnt have my permission. Please remove all my personal information from your website as soon as possible and opt out my information for future use. Thank you.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************




     

    Business Response

    Date: 01/18/2024

    We do not publish or sell information, whatever was on our DB was part of data submitted to us a but a merchant to whom you provided information willingly. 

    As of now your information is not on in our system.

  • Initial Complaint

    Date:12/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never hired these folks and they were breeched according to Life lock who i do have account with has informed there ****** has ended my name and email on the Dark ****. They are releasing you name and info to the dark **** and I see them as not a good company. I am a vet and this to me is other part is fraud and identity theft by this company.

    Business Response

    Date: 12/25/2023

    Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services. As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network. We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.

  • Initial Complaint

    Date:10/20/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A dark web scan by my credit monitoring service found that the company *************, had leaked my information onto the dark web. They disclosed my full name, full address, home phone number and most importantly my Discover card credit card number. From what I've been researched, this company is supposed to protect businesses from fraudulent credit card use by consumers. Because they have leaked my credit card, and all this other information, onto the dark web I was forced to freeze that credit card, get a new credit card from ********* and reassign the new card to pay all my automatic monthly bills and yearly subscriptions. I have also reported this company and filed the complaint with the *** about eye4fraud.

    Business Response

    Date: 10/27/2023

    Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services.

    As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services.

    Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.

    We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.

    Customer Answer

    Date: 10/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    That is not a true statement that they have made regarding their collection of sensitive data because my credit card number, address, full name and phone number were found as being exposed by Eye4Fraud on the dark web. They still have not admitted that they expose my credit card number onto the dark web. I have proof but since this may be made public on the BBB website, I am not going to post my document to this reply. You have caused me a lot of work because I had to get a new credit card and change all of the accounts using the prior number. BBB should investigate this company thoroughly and see the damage that they've created. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 11/07/2023

    This complaint is not accurate, we do not collect full credit card numbers, so it could not have been leaked by **. 

    Customer Answer

    Date: 11/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Eye4Fraud Inc. is NOT a BBB Accredited Business.

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