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Business Profile

Cyber Security

Eye4Fraud Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cyber Security.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eye4Fraud is a company that sells online Fraud protection has collected my personal information including name, address, email address, email password and others, without my consent. I have never had any business with them or their affiliates as far as I know. Recently (Sept 2023) they have been hacked and all my personal information has been posted on Dark net. I became aware because I have dark net monitoring service available through Experien as part of restitution they offered when Experien allowed themselves to be hacked. I filed a complaint with *** but to no avail. I am writing to you as a resident of the ****************** to investigate this issue of Eve4Fraud fraudulantly collecting my data, allowing themselves to be hacked and still without publicly acknowlledging or notifying the victims, still carrying on selling their business. To a simple mind, this is fraud. I think they should be investigated, prosecuted and punished and we should be compensated

    Business Response

    Date: 10/27/2023

    Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services.

    As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services.

    Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.

    We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.

    Customer Answer

    Date: 10/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    [Your Answer Here]

    I never gave them permission, consent, implied or otherwise to collect ANY of my information. it is like they are ****** a child and then saying that they are happy to let the child remove evidence. Shame on them.

     

    I do demand that they remove ALL my information from their serverse as well as from the DarkNet. They should also pay me restitutioin for violating my privacy.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 11/29/2023

    The data for this customer has been removed from our servers. 

    Customer Answer

    Date: 11/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     They violated my privacy; ****** and pillaging a person's private information is theft and is punishable. they should pay me reparations as requested.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have stolen my information and then allowed it to be stolen and shared on the Dark Web. ************ has alerted me to it, and it is costing me a fortune to fix the damage

    Business Response

    Date: 10/12/2023

    Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services.

    As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services.

    Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.

    We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I want all of my information deleted from their system.  I also want them to pay for credit monitoring for at least a year, because they had no right to collect my information and profit off it it.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 10/25/2023

    We can remove the data, and we can offer one year free credit monitoring. Should we send to the email address on file for this complaint?

    Customer Answer

    Date: 10/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Eye4Fraud Inc. is NOT a BBB Accredited Business.

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