Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Priority Service Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three chairs and a five year warranty from ******** on 6/4/22, and the warranty company assigned to handle any claims is Consumer Priority Services in ********. Purchase price of the chair set was $3,906.97 and the warranty was about $450. I've since filed a warranty claim on 11/12/24 with CPS through ********, and received an initial email from someone representative of CPS named ******. Since then, however, they've dropped my claim twice claiming they don't keep active tickets while waiting on ordered parts making me resubmit my warranty claim to get any information, told I have to wait on repairs and can't ask for a full replacement until a good faith repair attempt was made which none has even tried to be attempted, and now have not heard anything from them regarding my warranty claim in over six months despite getting ******** involved trying to resolve the issue. At this point I don't even know what my options are so I'm hoping the BBB can help bring this case to a resolution, or at least provide documentation proving my claim if I have to take this to my credit company and file a fraud report.

  

  Business Response

  Date: 06/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the manufacturer and ordered the necessary parts to complete the repair.  CPS will monitor this claim until completion.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty for a Bosch oven from Consumer Priority Services. My oven has broken. I reported the problem and a technician came to my house to survey the oven. CPS has approved my claim to repair the oven, but the parts required are out of stock with no delivery date. This problem has persisted for over 1 month. I believe CPS has to replace my oven if the parts to fix it are unavailable. But now CPS is ignoring my inquiries. I do not know where to turn to get a response from CPS. I need help from the BBB to enforce the warranty that I paid for. ***** ******

  

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has communicated with the customer regarding part availability and is working towards a solution.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $550 Dyson Detect V12 Stick Vacuum with the extended warranty from CPS. The unit needed to be repaired and at my expense I had to ship it to CPS to be evaluated. They refused to fix it saying it would cost more than they wanted to pay - they could fix it but wouldnt. I was offered initially $173 and after a back and forth was abruptly told $250 was their final offer and they refused to fix or replace the unit. I gave in as I need to get a new vacuum, but will never purchase a CPS extended warranty again. To add insult to injury , I realized that the warranty they provided that was supposedly extended simply overlapped the ***** manufacturer warranty. Had I realized, I wouldve sent to ***** and Im confident they wouldve repaired the unit. But, CPS never informed me. Avoid at all costs or know you wont get replacement value or a repaired unit. They also didnt send unit back, so Im sure they will end up fixing it and making a profit.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the extended warranty by being given false information. We would told by 2 people at ******** that the extended warranty for $393.75 would cover the replacement of cushions. We have contacted the warranty people - who say that is not covered. This is the only reason we purchased the extended warranty because we were assured by 2 different men one in sales and one in the warranty department not to worry it was covered. They are now passing the ***** The warranty people tell us to contact ******** and ******** is telling us we have to talk to the warranty people.. Beyond frustrating....!

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  The company Valencia, that assured us seat cushions would be covered.. Have reached out and have resolved this issue for us.

  I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was 12-10-2024 from Appliances 4 less. 04-12-2025, Talked to *******, she advised I unplug the refrigerator for 2 hours and plug it back in. The code F d5 still came up when plugged back in.******* gave me the warranty number to file a claim. I called Consumer Priority Services, registered the warranty, submitted the claim. 4-13-25 called CPS and text a copy of my purchase receipt and the serial # of the refrigerator, 4-14-25 was told to upload a video of the refrigerator showing the error code. CPS advised to wait 24-48hrs to get e-mail of approval. Called 4-17-25 video was reviewed. Again I awaited for approval email. No response. 4-21-25 called CPS no order to repair. Another excuse to delay repair.

  

  Business Response

  Date: 05/15/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and instructed the customer to hire a local ********************** center to complete the repair and submit for reimbursement. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid the deductible on April *******.I Paid $99.00 and the warranty $179.99 Consumer Priority Service Corp provides a warranty for my washer which was purchased on the same day that the washer was purchased. The nature of my dispute is that I paid the $99.00 deductible as requested to send the technician out which I had an issue with paying it before the diagnoses of the problem with washer. I paid for it and the technician was sent out. The technician stated that it was the drain pump and we to submit claim back to CPS. Well, the claim was submitted by the technician, and I got an email with a settlement offer for the washer. I called to find out about settlement spoke with **** (csr) stated that by fixing it was going to exceed the amount of the allowed of the $500.00 and he said it was $479.99 amount which it clearly states $500.00 on the website. I told him that I called the technician myself and I asked how much it would cost to get it fixed they gave me the amount of $320.00 which is less than the $500.00 allowed. He told me just to settle since that was all I was going to get and was not going to be refunded my deductible. No, my issue was not resolved, and I am out the amount of the $99.00 deductible plus the remaining of the warranty which I paid $179.99 and still do not have a working washer. Consumer Priority Service just steals peoples money by buying the warranty and paying the deductible for appliance that they have no intention of fixing because they are too old and no longer covered by the warranty.

  

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases a midea washing machine paid out of pocket for extended warranty thru consumer priority services washing machine started leaking water in 2/2025 declined claim right away because I couldn't source where leak was coming from. They told me they could not find a service provider in my area that repairs this type that I need to go out of network send in receipt for ***** as well as what was wrong and then send in final invoice they keep denying it stating that that's only a estimate of job done

  

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Consumer Priority Service (CPS) extended 5 year appliance warranty from Appliance Connection on 11/13/23 and paid in full on that day. My receipt (uploaded) shows the purchase of a separate extended CPS warranty for each item, 5 in total for $747, on that day. I immediately registered my extended warranty with CPS.Appliance Connection filed for bankruptcy in Feb 2024, 4 months after I bought and paid for the extended warranty from CPS. I attempted to do a claim today and CPS is telling me that my warranty is now void and if it was not there is now a $149 deductible instead of $0 deductible as purchased. Basically they are not honoring a warranty bought and paid for months before the bankruptcy. They have many complaints posted online for this same behavior.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the case these warranties were not paid for by the dealer prior to filing for chapter 7 bankruptcy.  As with all B2B transactions, dealers often purchase products/warranties using a credit line they have the with the business.  These warranties were ordered from CPS but never paid for rendering them void.  Any relief needed would need be sought from the Chapter 7 trustee for Appliances Connection.

  We sincerely apologize for the inconvenience.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is COMPLETE SCAM!!! DO NOT BUY ANY SORT OF PROTECTION WARRANTY FROM CONSUMER PRIORITY SERVICES THEY ARE RIP OFF ARTISTS!!! I had a claim approved to get my iPhone 16 Pro Max repaired and they told me that the "fair market value" for the repair was $30 and some change. Yes THIRTY F'ING DOLLARS!!! A **** SCREEN PROTECTOR COST MORE THAN THAT!!! They have been dragging their feet forever. I WOULD NOT DO BUSINESS WITH THESE SCAM ARTISTS EVER AGAIN!!!

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS has reviewed the case and the maximum settlement was issued per the terms and conditions.  The warranty only covers the glass itself, it is not a standard repair warranty.  Please mark this inquiry as resolved. 

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This issue has not been resolved. CPS in their OWN website FAQ states "What is covered under the warranty?
  Your warranty covers parts and labor associated with repair and/or replacing the front glass and the *** screen of your device." Also under my warranty registration page it states "*** *********** **************** ******************* ****** ** *** ****** ****** ** *** ************ *******$300" I had the device repaired. The repair total was $406.59, which I know will not be 100% reimbursed but at the bare minimum it should be covered up to the maximum coverage THEY SOLD ME. They are claiming they ONLY over the front glass when their own website states it is the "front glass AND the *** screen of your device". How am I suppose to replace just the front glass? I am not a repair shop and I do not have the THOUSANDS OF DOLLARS in equipment that would be required to replace the glass only on an iPhone screen.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 05/09/2025

  CPS is reaffirming our prior response.  Our policy only covers the cost of the glass, not the **** screen.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Number: ******* my claim was approved to receive settlement for this warranty claim that was approved and for some reason i still havent received my settlement refund for this claim that was closed and approved i been waiting to get this check in the mail still havent received it yet.

  

  Business Response

  Date: 04/09/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed that the issue has been resolved and any open claim satisfied.