Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Priority Service Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017, I purchased a large screen tv for $2000. I purchased a 5 year insurance policy with it for an additional $300. The policy limit is $2500. When the tv stopped working, several months later, I filed a claim with Consumer Priority Service. First, they threw every obstacle in my path to avoid paying out on the claim. Finally, they had no choice but to accept the claim. Then the gaslighting and stonewalling began. ********************* requested to have 2 of his techs come to my home to see if the tv can be repaired. I agreed and we set an appointment date. I sat and waited a whole day; but, they never arrived. After 4 calls, I reached *** ***** He didnt even apologize and we rescheduled. No one came again. The same thing happened a third time. Thats 3 days of my life Ill never get back. On the fourth date, 2 techs arrived. They examined the tv and determined it would cost $2600 to repair. I was told by them that customarily, when they submit their report, the company will issue me a check for what I paid for the tv. After hearing nothing from CPS for 2 weeks, I called ** ***** He said the $2600 estimate sounded too high and wanted to send 2 more techs. I reminded him that these were his techs, not mine. He insisted that allow 2 ******* techs examine the tv. I agreed. Again, no one showed up. By now, over a year past, since filing the claim. After 2 more attempts, 2 techs wearing ******* shirts, arrived and examined the tv. Their written estimate was for $2600, exactly the same as the prior techs! They explained, I would receive a check for what I paid for the tv, $2000. After calling 3 times, I reached *** ***** He wanted to send 2 more techs. I informed him that wasnt going to happen. Then, he suggested mailing me a check for the $300 I paid for the insurance, and well call it even. I informed him that was wholly unacceptable. He said, Im going to talk to my boss, and maybe I can get $750. When I called, and asked for his boss, I was told he is the boss!

  

  Business Response

  Date: 07/22/2022

  To whom it may concern: Consumer Priority Services ("CPS") is in receipt of the above-referenced complaint. The information has been forwarded to me for review and response. The claim was approved in 2019, the customer did not allow our certified tech to repair the unit and insisted on a replacement, which the customer was not qualified for. The customer tried to litigate, but the judge dismissed the case and ruled in our favor. At this time, the policy is expired and there is nothing the customer is qualified for. Based on the information provided above we kindly ask that you close this complaint out. Should you have any further questions whatsoever, don't hesitate to contact me.

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:    Cps is lied. The judge did not rule in their favor! I withdrew my suit because I was Ill and could not travel across the country. She did not hear the merits of the case and dismissed it without prejudice. So, I have the option to reopen it; however, Im at a disadvantage location wise to pursue a resolution via the court system. So, I must rely on the BBBs ruling. The respondent had 5 years to pay my claim, but stonewalled and gaslighted the entire time. Now, respondent has the audacity to infer that the 5 years expired due to some deficiency on my part! The really fraud here is this company continues defrauding thousands of other unwitting customers, like myself, as we speak; with total impunity. I beg you to stop them and rescind their license to sell fraudulent insurance.

  many thanks,

  ***********************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrig broke down in Nov of 2021. Part was order but wrong color came in so it was reordered. The new part came in in June 2022. Then they realized they needed to order a 2nd door. This 2nd door has nothing to do with the running of the refrig. The door that came in in June has all the hardware and harnessing to make the frig run. The appliance place does not want to come out and install it till the 2nd door comes in, they do not want to make 2 trips to the house. Supposedly the 2nd draw can take 19 to 22 weeks to arrive. This is absurd. Have them come out and get the refrig running, I dont care if its two trips.CPS is terrible on returning calls, they never return when they say they will, they keep the customer totally in the dark. We call them repeatedly with no response, they just dont care.Have them fix the refrig immediately or replace it with a new one. 8 plus months waiting for replacement is above and beyond.

  

  Business Response

  Date: 07/06/2022

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
   
  CPS has reached out to the customer repeatedly and is currently awaiting a response.

  Customer Answer

  Date: 07/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  We have not heard from the company for at least a month with a status or an update. The company has stated that they have the part to repair the refrigerator and is refusing to come out and repair the refrigerator and is waiting for a secondary part that has nothing to do with what we need to repair our refrigerator. They have not communicated why we need this second part now or when this part will be in, in the meantime because they dont want to make two trips out to repair the refrigerator. They dont make calls or return e-mails. The repair service doesnt make calls or return calls. We still have a refrigerator that doesnt work, and hasnt worked for 8 months. We purchased an extended warranty in good faith and made our payments for it with the understanding that they would live up to their obligations. The food reimbursement has nothing to do with the repair of the appliance!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They have made the same promise before and refrigerator WAS NOT FIXED.  So until the part is actually installed, I consider this matter still open.  Also, a supervisor named ****** ************, promised to extend my warranty for 6 months for all the trouble CPS has put me thru and I have yet to see that promise come to fuision.  Another promise broken.  So no, this is not resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 07/29/2022

  To whom it may concern: 
   
  Consumer Priority Services ("CPS") is in receipt of the above-referenced complaint. The information has been forwarded to me for review and response.   

  This unit was repaired fully by our certified appliance technician yesterday (7/28/2022). 

  Based on the information provided above we kindly ask that you close this complaint out. Should you have any further questions whatsoever, don't hesitate to contact me.