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Business Profile

Health and Wellness

Medical Supply Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

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Review Details

  • Sandra B

    Date: 09/21/2023

    We ordered 3 walkers from this company in September 2022, two were shipped and one was on backorder. All 3 are paid in full! I have reached out several times via email and ********* and have had absolutely no response, NONE, NOTHING!! I have since requested a refund for this ****** since I have heard nothing about it being shipped or monies being refunded.UGH! I would never use this company again!

  • Loraine A

    Date: 05/01/2023

    I ordered a rollator for my father on 4/13 and it said delivery by 4/29. On 5/1, I called to find out where it was and was told it was still in the warehouse and might be shipped by Friday. I asked to talk to a supervisor and was told that the customer service rep had no way to reach a supervisor. I cancelled my order and ordered the same thing from amazon for $50 less.

  • Marie M

    Date: 02/14/2023

    I ordered items for my work on December 16 2022, they immediately took the payment out of the account. I have yet to get a response as to when the items will be shipped, let alone a tracking number. I have called multiple times on different days at different times to try to get a status update and I never get a live person anymore. I have emailed their support email and have not received a response either. Tried their online chat feature and still nothing as to where these items are or when I will receive them.

  • Karen D

    Date: 11/14/2022

    I ordered an alternating pressure mattress on 11/4. I was told it was in stock and would be delivered on Monday 11/7. They knew the patient was coming home on Monday! I was promised a call on Mon 11/7. Credit card was charged!!!It is now Mon 11/14 and no mattress, no phone call. No update on availability. Spent 30 minutes asking for a supervisor to no avail. I was told all were in a meeting & would not be disturbed.not even for a dissatisfied customer. Received a cold email saying product was out of stock with anticipated availability of Dec 15.I would not recommend this company!!!

  • Ronald G

    Date: 10/05/2022

    Put in order Sept.22 They never e-mail me they where out of stock.It is now Oct6 no order yet.called and still get the same reply.They won't cancel my order or give me my money back.They could have contacted me early so I could make other arrangements.Thankfully I found another company and received my order in three day. I will never order from Medical supply Depot.and hope to get my money back.

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