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Business Profile

Health Savings Administrators

American Plan Adminstrators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Savings Administrators.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last 3 months, I've been reaching out to follow up on two outstanding lab bills from Quest Diagnostics for services rendered on 1/31/24 for the amount of $783.26 and 6/26/24 for the amount of $1311.23. Every time I call, I'm told it's in the final stages of processing to allow 8--10 business days, and still, the issue is not addressed within months of waiting. Quest Diagnostic is now threatening to send my bills to collections. The representatives are not helpful and hang up mid-conversation. I have asked to speak to someone in upper management, and I'm told there's no one I can speak to; such poor customer service. This company needs to be investigated they avoid paying within a timely manner at all costs. No one should have to endure bills being sent to collections.

    Customer Answer

    Date: 02/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by American Plan Adminstrators regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/6/2023 I, ********************* was taken to the ** in a ambulance by Mecklenburg County EMS. The claim was processed out of network by American plan administrators we are now one year later they have finally reprocessed the claim and did so incorrectly. I have left at least five documented voicemails for a supervisor to call me back with no return call. Every time I call to discuss the claim and I am sent to a supervisor it is **** and she never returns my call The last representative I spoke with told me the supervisors don't have voicemails. This is absolutely unacceptable for someone who paid a large amount out of their paycheck for health insurance. It is my right to have a supervisor at least return my call and let me know what is going on with my claim. As someone who has worked insurance for over 12 years and in a supervisor role I could never imagine not calling a member back to at least keep them updated on what's going on with their claim is both parties need to get paid. Unfortunately, due to the fact no one has contacted me except for sending an explanation of benefits in the mail I have contacted my attorney.11/28/ 2023 Mecklenburg County EMS Agency submitted an appeal on my behalf January 25th 2024 Mecklenburg County EMS agency called and was told there was no appeal on file and someone would call them back no one ever did March 6th they called again with no results March 13th mecklenburg County E M S stated they received an E O B Stating nothing new would be paid on my claim ******** I made a phone call to American plant administrators at 3:08 PM call reference **** ******** with no resolution ******** at 3:15 PM call reference number **** A 520 2024 claim number 523-5720 is still in process 528-2024 reference number PINKY 528-2024 left message for supervisor **** with no return phone call five twenty nine twenty twenty four three sixteen PM sent to ****'s voicemail with no return call **********:38 PM sent to ****'s voicemail with no return phone call.

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not processed and paid claims in a timely manner. They continue to push out the date that my claims will be paid.

    Customer Answer

    Date: 02/21/2024

    Better Business Bureau:

    At this time, I have not been contacted by American Plan Adminstrators regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/21/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a patient. I was seen on 12/22/23 for a brace to be made so I can continue to walk and be able to work. I was told by American Plan Administrators that my co-pay would be $404.25. I paid my co-pay and was fitted for my Arizona Brace. I have received a bill for $718.04 from the company. I have called American Plan Administrators four times to resolve this problem. I have spoken with Des on 6/12/23 who stated she will "escalate" this. Called on 11/20/23 and spoke with **** who stated that this issue was not escalated and she will escalate to manager. I received another bill from a collection agency. I called American Plan Administrators and spoke with **** on 12/14/23 who stated once again, this was not escalated to the "appeals" department and she will escalate to a manager. I have paid the bill in the amount of ****** (along with a credit card fee) on 12/21/23 to the collection agency. I spoke with ****** 12/21/23 at American Plan Administrators who stated they will not be paying this bill even as I explained to her that I had met my deductible in 2022. I am asking for American Plan Administrators to review my account and reimburse me for the amount that they should have paid.

    Customer Answer

    Date: 12/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a claim to American Plan Administrators back in early August. I called every two weeks to check status and they kept saying to allow more time as it takes them 2-3 weeks to upload a claim into their system. I called today, 10/03/23, and the claim is just "in process" and they cannot give me a received date. This is clearly one of their many methods to prolong claim payment. Insurances are legally required to process a claim within 45 business days. She could not tell me why the claim was still "in process" and she said there was no other supervisor above her and that there are no on shore representatives. This is definitely a lie as I work with several insurance companies and the first supervisor usually does have someone over them or access to transfer a provider on shore.

  • Initial Complaint

    Date:08/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insurance claims not paid, being told by providers the insurance company states I didnt have insurance (which I did), insurance company states to have provider fax denial *********** will be taken care of. Claims from 12/05/2022, 12/07/22, 03/08/23, 03/22/23 not paid. Ive had continuous coverage with American Plan Administrators since 11/01/22. Now when calling the # on my ins card ************ or ************ & pressing 0 to speak to an operator it hangs up every time. Now I cant even get ahold of them to see whats going on with these claims, what can I do to resolve this??

    Customer Answer

    Date: 08/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by American Plan Adminstrators regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im covered under this insurance plan , Ive placed several call to obtain my insurance card , they have my address in the system wrong Ive called several times and all I m getting on the phone is someone that doesnt understand English and Ive yet to get it resolved my address still has not been corrected Ive left several messages and has asked to speak with a manager, yet this issue remains unresolved

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a health care provider (psychotherapist) and have a patient who has American Plan Administrators as their insurance. I have claims going back to October and they still haven't paid anything while most other insurances pay within 2 weeks. I have called muliptle times and told that it is still being "processed" and that it can take 4 months to be paid on a claim. I will never accept another patient with this insurance!

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have American plan as my health insurance and I went to quest diagnostics a total of four times for a blood draw due to being a type one diabetic. They have not covered a single bill and I do not understand why. I have called quest multiple times and American plan and nothing. I was told by American plan the service from 3/8/22 was adjusted to 62 and change but I have no way of getting access to pay it. They refuse to respond to quest when they send over these bills. I need something done for me asap. I cant keep having outstanding bills dated back as far as December of last year. I need these bills all adjusted IMMEDIATELY and sent what I owe which shouldnt be anything since I keep getting put through the ringer to get somewhere with them. Please if someone could help out with this I would appreciate it.

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a charge of $580.00 dollars for this service. The provider says that the insurance does not respond. Please help me that the insurance pays the provider.

    Customer Answer

    Date: 12/14/2022

    Better Business Bureau:

    At this time, I have not been contacted by American Plan Adminstrators regarding complaint ID ********.

    Sincerely,

    ***********************************

American Plan Adminstrators is NOT a BBB Accredited Business.

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