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Business Profile

Healthcare Management

Future Care Consultants LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

This profile includes complaints for Future Care Consultants LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Future Care Consultants LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 78 year old mother spent more than 21 days at the Autumn *************** facility following her recent hip surgery. I was listed exclusively as her next of kin/ primary point of contact, yet this finance company has billed me as a responsible party for my mothers bill. Attached, you will note the bill reads: Resident "***** *******", yet it is billed and mailed to me, "******* *******". I have called ************ to dispute the bill and even sent emails, yet the associates who answer are less than pleasant, always annoyed and appear to be unaware of why I should not be billed, despite me sharing with them that I WAS NOT AT ANY TIME A PATIENT OF THE FACILITY! I was given the name ******, ***** and now a **** *********, not one answers, responds or returns my messages!Please help me dispute this matter and recommend the company reissue the bill, made out to my mother, the actual patient at the nursing home/ rehab facility! Earlier today, May 29, I spoke with a manager at the ******* location, and she informed me that this finance company does this regularly despite the knowledge that the people they are seeking payments from, are not the responsible party! They seem to bill whomever is listed as next of kin/ point of contact.

      Customer Answer

      Date: 06/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by Future Care Consultants LLC regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was a a patient there last fall of 2024. I'm receiving a bill for her care for the dates from 10/2 - 10/27 I've explained to them on numerous occasions that this has to be billed to her medical insurance at the time she was on ********. The facility removed her from her United healthcare ******** plan to extend her stay I should not be receiving a bill for her stay for $5,5508. I also never signed any waiver making me her financial proxy now I'm getting a letter stating that this matter will be going to a collection agency. I'm getting no resolve from the facility after leaving phone calls with numerous people.

      Customer Answer

      Date: 03/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ********



       

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was admitted to the ******** Nursing facility in Valatia, ** and I had filled out the ******** application and handed it in within 3 days. The nursing home failed to file the application within the time frame of full ******** coverage, leaving a balance for the first month of her stay. I had paid $5,000 from my mother's account on her first day of admission. They not only are trying to have me pay the balance of $6,000 from the first month, but has kept the $5,000 paid to them. I am not responsible for any of this, especially due to thier negligence in failing to submit the application in time. My mother had passed away last February of 2022, and they are still contacting me and sending bills.

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 12, 2023, Future Care Consultants **************** ********, ********** **************, took it upon themselves to access my mother's checking account without prior authorization or notification from her daughter and ***, ***********************. ************************* was a resident in the rehabilitation unit of *************************** (ALAW), *********, ** appx. November 2022-January 4, 2023. During that time it was discussed but NOT followed through that she would become a long term care resident (LTC); however, ****'s doctor declared her able to consent for care and she allowed to be discharge herself from the facility. During this stay it was agreed upon the her intake paperwork for LTC would be immediately deleted and rescinded (not be processed for use). On/about January 10, 2023, my mother ************************* was returned to ALAW for rehabilitation services and eventual transition to LTC. I met with the treatment team and social worker (******) via conference call on 1/11/23, with the understanding that she would NOT immediately become a LTC resident and no LTC intake paperwork would be needed at this time. On January 12, 23, Future Care Consultants **************** ********, ********** made an authorized transaction and did not notify the *** of $2,100.00. ************************* has a ******** and ********* so there was absolutely no reason for them to access her account from the intake paperwork from her previous visit, November 2022-January 4, 2023. Future ******************** should not have retained her information if she was no longer a resident there and they did not have permission to access this information to process any payments without contacting the *** and providing an explanation or seeking updated permissions.I reached out to Future Care **************** spoke with someone by the name of *****************, who said they would not return the money to her account unless agreed to a care plan moving forward. The transaction was illegal and unauthorized.

      Customer Answer

      Date: 01/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ************************************



       

    Future Care Consultants LLC is NOT a BBB Accredited Business.

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