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Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 332 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home warrenty through Complete Care Home Warranty for term of 12/4/21--6/4/25. My hot water heater went out and when I went to call them the number was no longer in service. Shouldn't the business have contacted members and we should be reimbursed for remainder of the term. I received not even a letter.

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 6 year Home Warranty in May 2021 from Complete Care Home Warranty (************************* | Senior Account Executive) after extensive research reflecting great reviews of this company. Now, when I need the policy for a refrigerator repair/replacement, their number is no longer in service (************************* or Company). If company closed shouldn't they be required to refund all clients who still have open policies?

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *******. They were to pay for home repairs from 12/16/2021-06/16/2025. The phone number is no longing working. I can't get a hold of them so I had to pay for my home repairs,plus I'm out what I paid to complete care home warranty ************

    • Initial Complaint

      Date:03/03/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below is my confirmation from Complete Care Home Warranty after buying a 6 year plan with them for $2,250. Today I tried to call them to file a new claim and learned they went out of business, and had not contacted me about providing a refund for the 3.5 years of service remaining that I paid for upfront. Their website and phone number no longer work. They are obviously attempting to scam anyone who bought their plan. Please let me know how I can be refunded for this service asap. Thank you for choosing Complete Care Home Warranty. Our home warranty plans take the unexpected expense out of home repairs. When a covered item breaks, simply call **************. Our ***************** is available 24-hours a day, 7 days a week. Please review your policy details below and make sure it is accurate:Plan: Combo Optional Coverage: ********** ******* Roof Leak Term: 09/18/2021 - 09/18/2027 Plan Price: $2250 (Payments made to "Complete Care Home Warranty" will appear on your credit card statement.)Service Call Fee: $45.00

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was dying I purchased a home warranty paid in full and use them once and now I cannot get in touch with them to do any work anything nothing now it says they bankrupt or out of business Id like to know where to file to get a part of my money back on their bankruptcy claim

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Policy Number: ********* Policy Holder: ***************************** Coverage Address: ***************************************************************** Plan: Combo ************************** Roof Leak Term: 10/18/2021 - 10/18/**** Plan Price: $2250 (Payments made to "Complete Care Home Warranty" will appear on your credit card statement.)Service Call Fee: $45.00 CLICK HERE TO DOWNLOAD YOUR ePOLICY At Complete Care Home Warranty, we strive to constantly offer our customers fast and effective solutions with our network of qualified service contractors. We sincerely thank you for this opportunity to serve you. If you have any questions or concerns, please contact us at **************.Sincerely,Complete Care Home Warranty Toll Free: ************** **************** Hours: Monday-Friday, ******* EST Complete Care Home Warranty My policy is through ****; I needed to make a request for services today (2/14/24) and found out today that they claim to be no longer in business. They did not send a refund of money nor were we notified in any way that our home was no longer under the warranty!!!! I would have appreciated a heads up that no warranty was even in place. Please let me know if you need any other documentation.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: 7/19/21. Amount paid: $2,250.00 coverage through 7/19/2027. I cannot contact the 'Complete Care Home Warranty office to make a claim. All phone #'s are defunct. Please refund my initial payment of $2,250.00. [phone #'s --> *********************************************** can not be completed as dialed]. I want a refund of my money.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $2000 I paid . I bought 6 years home appliances warranty insurance contract with complete care warranty insurance with address is showing my sheet is **************************************************************************. Phone. *************.... I already paid 2000$ and copay is $45. Now I called them 9 months ago regarding my refrigerator not working properly. 9 months ago and complete care warranty didn't respond. I have no choice... I replaced refrigerator.. recently I have with Air-conditioned issues 4 months ago... and I did 800$. Work.....and I have problems with my electric stove and. I replaced with new stove I paid 825$... because warranty insurance company complete care warranty company did not existing now. I think.... they steel my $2000 and also I spend around ****$. . I should not spend **** this money because of thecomplete care ignorance... now I am financially broke because of the complete care home warranty is didn't do with contract insurance company did following did not... I am very extremely disappointed and upset... will complete home care warranty company please reimburse my money which paid them or I will go to court of laws... thanks for understanding.. *****************************

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 5 years home warranty contract. I paid more than $2000. 7 months ago I try to do some work on fridge refrigerator and electric stove .Air-conditioning issue and dishwasher problem etc. I called and contacted the complete care warranty insurance company. They are not existing.. what a company without notified they steel my contract money's.. what a nastiness peoples.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid fir services not received..I paid for a home warranty plan to span multiple years from 1-1-2022 to 1-1-2028 I tried to secure service on 12-30-2023 and found out company is out of business I have not received notification from company nor a refund for policy

    Complete Care Home Warranty LLC is NOT a BBB Accredited Business.

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