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Business Profile

Household Appliances

Homery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 6th, 2025, I purchased a ***** INLX21SSV 21-inch Inca Lux Insert Range Hood with *********************** System, LED Lighting, Perimetric Filter System in Stainless Steel from Homery, LLC. Upon receipt, I noticed that the item I ordered was an open box item as it was damaged and did not operate as expected.On March 24, 2025, I opened a ticket with Homery, LLC, and was sent another range hood, which I received on April 1, 2025, for which Homery tried to charge me $420.81.I informed them that this was a replacement for a damaged item.Upon opening the second range hood, I noticed that he hood frame was bent on one corner.On April 2, 2025, I notified Homery, LLC of the issue and was told that a third range hood was to be sent to replace the second damaged one. I notified *****, the manufacturer, and they credited Homery, LLC for the second damaged item.Homery advised that I would receive a call from ***** to pick up the damaged range hood when they deliver the new one which was expected to be delivered on May 13th, 2025. As of May 14th, 2025, I have yet to receive my new range hood. This has caused me significant distress...

    Business Response

    Date: 05/29/2025

    We are remiss to hear about the issues that *** ********* has had with us and sincerely do apologize for the frustration this miscommunication has caused. It does seem that *** ********* had multiple orders with us and in resolving the initial order there was some confusion regarding his current issue. We strive to be as vigilant as possible when it comes to a customers issue, especially concerning a damaged piece. We have reached out to *** ********* directly and have been able to get in contact with him and are moving forward to resolve this issue as soon as possible. We value *** ********** business as we do every one of our customers and look forward to continuously improving and creating a long-lasting business relationship going forward. 

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a washer and dryer and not heard a single word from anyone up until last night when I first tried to cancel. To be fair it was late at night, but someone called ******* started texting me and I made it flat out clear I did not want the order.I called at 9 first thing in the morning to ensure it was canceled, a woman said my request was in and it would take 7-10 days for a refund.30 Minutes later they send a shipping confirmation! I called out of anger again and now I have been told I have to pay a restocking fee. What a bunch of rubbish, pay a fee when I tried to cancel long before.I thought about maybe trying to reorder in a few months from them again, but based on this I will give my business elsewhere. ***************!

    Business Response

    Date: 05/21/2025

    ****** ***

    **********


    *****    ****** *****
    *** ********* *******


    Response to BBB Complaint - ******* ******** - Complaint # ********

    We appreciate the opportunity to respond to the customer's concern.

    The customer placed an order through our platform and received both order confirmation and shipping notification with tracking details prior to the cancellation request. At the time of cancellation, the item had already shipped and was in transit.

    Attached herewith:

    Return Policy
    Invoice
    Credit Receipt
    Tracking Information

    In accordance with our clearly stated return and cancellation policy, a 10% restocking fee applies to orders canceled after shipment. As a courtesy, we promptly processed a refund to the customer less than the applicable restocking fee.

    We believe we have handled this matter fairly and in line with our published policies. Nonetheless, we remain committed to customer satisfaction and are happy to address any additional concerns the customer may have.

    We believe the above will meet your requirements to resolve this matter.

    If you have any questions, please do not hesitate to contact us.


    ***** ***
    ***********************************************************************
    *******************
    **************************************************************

Homery LLC is NOT a BBB Accredited Business.

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