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Business Profile

Internal Medicine

Century Medical and Dental Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internal Medicine.

Complaints

This profile includes complaints for Century Medical and Dental Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Century Medical and Dental Center, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quality of care was atrocious. Insurance says I was overcharged. They are non responsive, so I am requesting the overcharge as well as all other charges at this point. This is for the location below that was not an option on your list. Call with any questions.******************************* Thank you,******* ************

      Customer Answer

      Date: 11/13/2024

      Good morning,

      Since filing my complaint the situation has escalated. They are attempting to charge more money even though I hit my deductible. They have also told my insurance case advocate that they will not communicate with her in writing or me at all because of my ****** review, which I have attached.

      Thank you,
      *******

      Business Response

      Date: 12/13/2024

      Dear BBB Complaint Services,
      Thank you for reaching out regarding the complaint filed by ******* ******. We take customer concerns seriously and are committed to resolving them in a timely and professional manner.

      Acknowledgment of Customer Concerns:We understand that *** ****** expressed concerns about the billing, specifically regarding an alleged overcharge. We apologize for any confusion and appreciate the opportunity to clarify the situation.

      Statement of Facts:
      *** ******’s visit took place at our *** **** **** *** ***** ** ***** location.
      Initially, some claims were still in the process with her insurance provider, which prevented us from providing a final balance. However, all claims have now been processed, and we can confirm that as of today, *** ****** owes $51.94 to Century Medical and Dental Center.


      Actions Taken to Resolve Concerns:
      We have attached the updated billing statement, reflecting the current balance due.
      We sincerely apologize for any delay in providing this final statement and appreciate *** ******’s patience as we worked with the insurance provider to resolve the claims.

      We are committed to assisting *** ****** with any further questions or concerns she may have about this balance. If she needs further clarification, we are available to help.
      Thank you for your understanding, and please feel free to contact us if you need any additional information.
      Sincerely,

      **** ******

      Business Response

      Date: 12/13/2024

      Dear BBB Complaint Services,
      Thank you for reaching out regarding the complaint filed by Chelsea ******* We take customer concerns seriously and are committed to resolving them in a timely and professional manner.

      Acknowledgment of Customer Concerns:We understand that Ms. ****** expressed concerns about the billing, specifically regarding an alleged overcharge. We apologize for any confusion and appreciate the opportunity to clarify the situation.

      Statement of Facts:
      Ms. ******s visit took place at our ******************************** location.
      Initially, some claims were still in the process with her insurance provider, which prevented us from providing a final balance. However, all claims have now been processed, and we can confirm that as of today, Ms. ****** owes $51.94 to Century Medical and Dental Center.


      Actions Taken to Resolve Concerns:
      We have attached the updated billing statement, reflecting the current balance due.
      We sincerely apologize for any delay in providing this final statement and appreciate Ms. ******s patience as we worked with the insurance provider to resolve the claims.

      We are committed to assisting Ms. ****** with any further questions or concerns she may have about this balance. If she needs further clarification, we are available to help.
      Thank you for your understanding, and please feel free to contact us if you need any additional information.
      Sincerely,

      **** ******

      Customer Answer

      Date: 12/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Please see attached. According to insurance Alla is incorrect. My insurance care champions email is also in the attachment if you would like to verify.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      Chelsea Django




       

      Business Response

      Date: 12/17/2024

      Thank you for reaching out. I wanted to inform you that the complainer contacted me via email and asked for the link to make the payment for the remaining balance. The link was sent to her by our billing department. According to the complainer, she no longer wishes to continue with the complaint.
      Please let me know if you need any further information.
      Best regards,

      Business Response

      Date: 12/17/2024

      Thank you for reaching out. I wanted to inform you that the complainer contacted me via email and asked for the link to make the payment for the remaining balance. The link was sent to her by our billing department. According to the complainer, she no longer wishes to continue with the complaint.
      Please let me know if you need any further information.
      Best regards,

      Customer Answer

      Date: 12/18/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and would like to close my complaint.

      It has not been resolved. I was charged additional money instead of being refunded. The only time the company responded to me in recent months was to accept more payment and not acknowledge their failure in billing as insurance confirmed. The BBB has made it clear unfortunately they cannot force a company to refund a customer and such the only recourse is to keep the complaint on the company’s record. That is all I ask for at this point.  

      The company did not actually wish to resolve the issue but I do not have time to continue to fight it.




      Sincerely,



      ******* ******







       


      Customer Answer

      Date: 12/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and would like to close my complaint.

      It has not been resolved. I was charged additional money instead of being refunded. The only time the company responded to me in recent months was to accept more payment and not acknowledge their failure in billing as insurance confirmed. The BBB has made it clear unfortunately they cannot force a company to refund a customer and such the only recourse is to keep the complaint on the companys record. That is all I ask for at this point.  

      The company did not actually wish to resolve the issue but I do not have time to continue to fight it.


      Sincerely,

      Chelsea Django



       


    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** the facility manager has stopped me from receiving medical care out of retaliation she has canceled all my appointments and has said some of the most unprofessional unethical things and discriminatory towards me including that I don't work where I work and that I stupid her biases and prejudices speak volumes she has entered into my conversation with another medical professional without my permission violating my Hippa rights she has threaten retaliation by threatening to claim that im frauding ******** when im absolutely not possibly causing and disrupting my child medical coverage who happens to be special needs she has also texted me with threats as well . She works at ************************************** ***** ********************************************

    Century Medical and Dental Center, Inc. is NOT a BBB Accredited Business.

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