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Business Profile

Light Bulbs

Bulbs2u

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Bulbs.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a package of bulbs from this online business. The transaction receipt came through from an email from gateway transactions. The order was placed on 8/28/23. I have not received the order and when I track my order via their site it continually says in progress. I needed the bulbs when I ordered them and had to buy them elsewhere. I sent emails, left phone messages and texted a number listed for texting. I requested my order be cancelled so I do not receive a charge down the road. They have zero customer service. They do not answer their two phone numbers. They do not respond to messages. My fear is that months from now they will process the order and bill me and I will have no recourse to return the items and get a credit because they have nonexistent customer service or available contact. I believe the business may be fraudulent. I need to know how to cancel my order.

    Customer Answer

    Date: 10/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by Bulbs2u regarding complaint ID ********.

    Sincerely,

    ***************

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed and confirmed 5/23/2023, $367.20. Product has not been received and multiple attempts have been made to contact the company regarding status and/or cancellation. Status update emails to vendor sent 6/14/2023 & 7/24/2023. Calls both with and without messages to vendor on 7/31/2023 & 7/24/2023. Also a text sent on 7/24/2023. With no response I need to cancel the order, but cannot find a way to do so when I am not getting a call back. Website indicates that I need to call or email to initiate a cancellation or return.

  • Initial Complaint

    Date:07/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered lamps but they did not send it to me. Did not even contact me.

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17, 2023, I ordered 20 light bulbs via their website for a total price of $51.59. The order number is #*********. The order confirmation said they would notify me when the order has shipped. I followed up to check shipment on April 24 and there was no response. On May 6 I followed up to ask that the order be cancelled and any charges be refunded.

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Bulbs2u regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered lights from bulbs 2 u on February 25, have not received bulbs, they will not respond to e-mails asking for a refund

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a high-pressure sodium light bulb on-line from this company on 10/26/2022 at a total cost of $22.99. I received a "transaction receipt number *********" indicating the credit card used was charged. The order confirmation email indicated I would receive an email with shipment information and tracking number. After several days with no update received I called and left a message with contact information , requesting a status update. After several calls with no response I sent an email to ******************************* asking for an update. I did not receive a response. I called several more times and left messages, and when I still got no response I forwarded the original email with another request for a status update on 11/11/2022. Still receiving no response I left another voice message on 11/14/2022 indicating that I was going to contact my credit card company to have the charge reversed. I contacted the company on 11/14/2022 and explained the situation and requested the charge reversal (LL Bean Mastercard) - I was advised it could take ***** days to complete.

    Customer Answer

    Date: 12/10/2022

    Better Business Bureau:

    At this time, I have not been contacted by Bulbs2u regarding complaint ID ********. My credit card company notified me that they have accepted my request to cancel the charge and will refund my account.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 20 yellow bulbs (Sunlite ***** PL13/BUG ********** 2-Pin Single) for $161.60 on September 13, 2022. Received a confirmation email with a *** number (#******************). However, no shipping has been done on that number. The company has not responded to my inquiry by email. Two phone calls from me have gone to a guy's voice mail box. His voice message doesn't even identify whom I'm calling. Given my experience and that of others, the company seems fraudulent.

  • Initial Complaint

    Date:08/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online on 7/2/22. I have called and left messages as well as sent emails on my order status and have not received an answer back regarding my order as of 8/1/22. Bulbs2U: New Order # *********

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 light bulbs from *********** on 07/10/22. I got a confirmation email and and receipt email. I waited until the 18th to send them an email asking for any update. I hadnt received the shipping email yet. I got no response from them but I waited until the 22nd to email again. Ive still heard nothing from them and have received nothing in the mail. I started checking into the website and reviews and saw a bunch of people scammed by them. They stole credit card info and charged peoples cards later. I havent received anything from them or any response to my emails. I even tried messaging them on their ******** page and have gotten no response. Im worried about all my personal Information now taken and everyone else they are doing thine too. I found their website from a ****** search. It wasnt a link or from any social media site.

    Customer Answer

    Date: 08/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by Bulbs2u regarding complaint ID ********.

    Sincerely,

    ***********************

Bulbs2u is NOT a BBB Accredited Business.

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