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Business Profile

Medical Equipment

Fisher Wallace Laboratories, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fisher Wallace Laboratories, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fisher Wallace Laboratories, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Fisher Wallace STIMULATOR and was sent a CIRCADIA instead, I have been told they are OUT OF STOCK yet they are continuing to sell them as if they are in stock even to go as far as give discounts. how can they continue to sell and advertise a product that they dont have and then send their customers something that they didnt order. I want my Fisher Wallace Stimulator immediately, thats what I ordered. You seem to have them in stock because you continue to advertise them and even offer discounts. In order to resolve this complaint, I want my Fisher Wallace Stimulator not a Circadia. I did not pay for a Circadia. I paid for a Stimulator.

      Business Response

      Date: 11/23/2022

      Hi *****,

       

      We apologise for any inconvenience or confusion caused during the process of purchasing your Fisher Wallace Stimulator. In the confirmation emails your received upon placing your order we explained that we would be gifting you our Circadia device while you wait for us to ship you your Fisher Wallace Stimulator. We are expecting to ship you your stimulator next week. We greatly appreciate your patience while we experience longer than usual shipping times. 

       

      Warmly,

      Fisher Wallace Laboratories

       

      Customer Answer

      Date: 12/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item was ordered August 26, 2022. As of September 7, 2022, I have received no shipping information and there is no one answering the phone or emails. Emails sent 9/7/2022; phone messages left 9/6/2022 and 9/7/2022. There have been no responses to any attempts to reach them.

      Business Response

      Date: 09/07/2022

      Hi ****,

       

      Firstly I want to apologise for the delay in getting your order shipped. Your order was sent your address today and the tracking number is as follows:

       

      **************************************************************************

       

      Apologies again for the delay and we hope that you enjoy using your Fisher Wallace Stimulator. 

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Fisher Wallace 'Stimulator' (order number ******) which came with a 100% refund guarantee if I did not notice improvement in 30 days. The device began causing severe headaches and I began reaching out to them at the beginning of August via their website chat. I was told to turn the device up to level 3 and then offered another 30 day extension to try the device. I do not want to do either of those things. I want to return it for a full refund. But Fisher Wallace is not interested in allowing me to return the device for a refund.

      Business Response

      Date: 09/07/2022

      Thank you for your message.

      We issued a refund to you on August 22nd for your refund request to the address you provided us with. We confirmed with our billing system that it should have been received to your account.

      Customer Answer

      Date: 09/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    Fisher Wallace Laboratories, Inc. is BBB Accredited.

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