We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Office Equipment

Office Equipment Machine Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Equipment.

Complaints

This profile includes complaints for Office Equipment Machine Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Office Equipment Machine Shop has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a mail folding and inserting machine from them online for nearly $5,000. It has now been nearly a year and I have still not received my equipment. **** in ******** talks smoothly on the phone but does absolutely nothing. I got nothing but a runaround. I have called and emailed several times, trying to get my machine or my money back. They said the manufacturer refuses to send me the machine because there are no techs in my area, which, even if true, doesn't make any sense and wasn't included in the order process. I had to sign paperwork saying I accepted responsibility for the machine. This is completely unacceptable.

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm going to start by saying I have not made any purchases from this company. Over the past few weeks, I have received a number of phone calls that I thought were spam. However, recently, 2 separate calls left voicemails complaining that they have paid money for office equipment they have not received and they want a refund. I work in customer service so I felt compelled to inform these people that they reached a regular person, and not a company. Both people said they called a phone number listed on the website for this company for assistance. That number is ************ and yet it rings to my personal cell phone which is ************. I am not affiliated with this business and I'd like to stop receiving phone calls. It all seems very sketchy to me and I feel for the people who have lost money on trying to buy items from this company.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pallet wrapping machine on 4/5/2022.. The unit cost $12,345 and was paid in full. I was told by ***************************** that the lead time would be 16 weeks. It has now been close to 19 weeks and whenever I call, he just gives me the run around and has not provided a reason for the delay, or any sort of proof showing why there is a delay. I have spoken with him several times over the last few days in email and on the phone and he always says he will get back to me and never does. At this point he has provided no proof that the unit has even been ordered. I am reaching out to the BBB to file this complaint as a first step before we need to get our attorneys involved.

      Customer Answer

      Date: 09/19/2022

      At this time, I have been contacted directly by Office Equipment Machine Shop regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       They have told me it will be an additional 6-8 weeks for my purchase. This extends the total time to 24 weeks before I receive my purchase. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

    Office Equipment Machine Shop is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.