Complaints

This profile includes complaints for Amika's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amika

  300 Meserole St Fl 3 Brooklyn, NY 11206-1733

• 

  Amika

  109 S 5th St Fl 4 Brooklyn, NY 11249-5501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a product purchased from loveamika.com as a gift on 11/28/23. While I was not the buyer of the product as it was a gift, I was supplied with the order number and information on the receipt. Unfortunately, the product I received was not the gift I asked for, and I was hoping to just exchange what I received for another item or receive store credit for the same amount in order to purchase what I wanted. First, the business informed me that they do not offer any type of store credit nor do they complete exchanges of products for gift cards. As the item I had originally wanted was sold out, I planned on exchanging what I received for some other products from the website. I spoke with an employee who informed me I could send the item back and once it was received I could initiate an exchange.Once I was notified the product had been delivered back to their warehouse, I reached out saying I would like to initiate an exchange and informed them of the other products I wanted that were the exact same value as the original purchase. After sending back my item, I was informed that they cannot exchange hair tools (what I was originally gifted) for hair products (what I was trying to order in exchange) which is stated nowhere on their website and I was not informed of this policy until AFTER I sent the original item back.I am frustrated because I have now sent the item back and the business has informed me they will not complete an exchange. If I had known of this policy I would have kept the original item.I was also informed AFTER sending back my product that a return should not have been completed by anyone other than the original purchaser (my friend who bought the gift). The employee I had spoken back and forth with for about 2 weeks was aware I was not the original purchaser and never informed me of this policy either.

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Amika regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:12/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number **********, purchase date on November 20th 2023, I paid a total of $175.17. I have been trying to contact amika and have reached out over 100 times with little to no response. I never received my order and I dont know where they shipped my order and now they are refusing to assist me. I have been completely scammed by Amika.

  Business Response

  Date: 12/12/2023

  Hi BBB,

  We are very sorry for the delay on this order and we have looked into this.

  Regarding the complaint was assigned ID ********, for ******** order #**********.  This package looks to be lost and we have reached out to the customer by phone. It is noted on ***************************** that there may be order delays during this holiday season, Shipping + delivery can take up to 7 business days depending on the delivery location and shipping method.  Please see the note here: ******************************************************************;

  That said, we do see this may have been lost in the mail and will offer the option to refund or reship all in stock items.  We called the customer and explained this and extedned and refudn that is currently in process. The customer is welcome to email us at ********************************** or call if they need additional assistance. Thank you!

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order September 3rd 2023. I received it September 11th 2023. The product burned my scalp and pulled out my hair so I returned it. I sent the return September 30th 2023 and on that same day I also returned several other items from other companies. It is now October 13th. I received updates and refunds for all the items returned to the other companies but I havent gotten a single update or email or anything from amika. I tried emailing them about this twice just for some reassurance that the package was on the way or received and I have gotten no response. The customer service is not good. I do like the other products but this experience has been a nightmare so Im not sure Ill ever order from them again. I want my refund for my items I sent back!

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order directly through the Amika website, and paid for expedited shipping (2-6 business days). Received an email from Amika that my package (shipped from ****** had been delivered. I looked at the proof of delivery photo and immediately realized that my $140 package had been delivered to the wrong address. I live in a 35-story building with over 400 units. I tried emailing my property managers, posting internally to our community boards, but no one has come forth. The package very well may have been delivered to another building all together as there was no unit number in the photo, just a really ugly door mat.After trying to **** down the package myself, I emailed Amika TWICE with no response. I tried calling, and every time I do their automated messaging tells me no one is available. The chat feature on their website is not functioning. Im incredibly frustrated. Originally asked Amika to reship the order but now I would like a full refund. Their customer service is shot, and there are much better high-quality hair care companies out there whom value their customers experience and do the right thing.

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Amika has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 21 i placed a $60 order with amika, order number *******. their website pulled an old address off of my phone during check out, im not sure how, and didnt give me the option to update or review it before placing the order. i noticed this immediately once the order was placed, and promptly sent an email requesting an address change. their company policy written on their website is that you must contact them and they will change it through ****** first they told me that they couldnt change it to a P.O. box and i could return the items once i received them. to that i reminded them i CANT return then if they go the WRONG address! so promptly, i gave them a valid address. then their reason change and they said i must be the one to reach out to ***** (which goes against their policy) but i did anyways, to which ***** told me since i am the recipient of the package, i must tell amika, the shipper, to change it. once i informed amika of this, they continued to ignore my two emails and multiple phone calls for days, and due to their untimely manner, my package is now delivered to the wrong house 6/24. I sent them another email requesting a refund or replacement, but fear being ignored by them once again. it was quite a bit of money for me to spend, and their customer service team is extremely careless and not helpful, even though they caused this issue.

  Business Response

  Date: 07/10/2023

  Hi BBB,

   

  We have refunded the customer and also shared the below with the customer- kindly let us know if there is any additional assistance we may provide.

   

  Hi *****,
  
  We have read and reviewed your outreach regarding your order below.
  
  It looks like your Shop Pay auto-populated the shipping address and the order was sent to:
  
  *********************, ******************************************************************************************, **************
  
  That said as noted in our terms and conditions, we regrettably cannot Ship to a PO Box and have refunded thsi order.
  
  If you have any addtional questions please reach out to us.
  
  We are very sorry for any inconvenience this may have caused.
  
  
  
  
  
  
  Complaint Involves:
  Service Issues
  
  Customers Statement of the Problem:on June 21 i placed a $60 order with amika, order number *******. their website pulled an old address off of my phone during check out, im not sure how, and didnt give me the option to update or review it before placing the order. i noticed this immediately once the order was placed, and promptly sent an email requesting an address change. their company policy written on their website is that you must contact them and they will change it through ****** first they told me that they couldnt change it to a P.O. box and i could return the items once i received them. to that i reminded them i CANT return then if they go the WRONG address! so promptly, i gave them a valid address. then their reason change and they said i must be the one to reach out to ***** (which goes against their policy) but i did anyways, to which ***** told me since i am the recipient of the package, i must tell amika, the shipper, to change it. once i informed amika of this, they continued to ignore my two emails and multiple phone calls for days, and due to their untimely manner, my package is now delivered to the wrong house 6/24. I sent them another email requesting a refund or replacement, but fear being ignored by them once again. it was quite a bit of money for me to spend, and their customer service team is extremely careless and not helpful, even though they caused this issue.
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/12, when products arrived, it was completely the wrong order with the correct packing slip. I have sent multiple emails and tried to call to no avail.

  Business Response

  Date: 03/24/2023

  We have responded to the customer with below:

   

  Customer Support - BB1 minute ago(assign)
  
  Hi *******,
   
  Thank you for reaching out and we are so sorry for the delay.
   
  We do see you have placed a BBB claim on this order.
   
  I see there are 2 questions in your inquiry:
   
  Applying 15% off to this order:  We have refunded 15% off to you today as a first time customer accommodation
   The wrong items were sent: We have created a new, gratis order shipping to you shortly under Order #****** 
  We sincerely apologize for the delay, and we are glad we could resolve these 2 issues for you.  I am closing this ticket but please reach out if you have questions.
   
  *** **** ** *****
  
  
  Customer Support - BB11 minutes ago(assign)
  
  Request #****** "Offline Message from ***************************" was closed and merged into this request. Last comment in request #******:
  Hi,
  I had 15% off my order but it didnt go through. Can you help please?Tell us why here...

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order #****** on 2/20/2023 for a total of $130.29. Ive tried to contact Amika customer service on 3/10/2023, 3/13/2023, and 3/16/2023 to get a status update on my order. I received a package on 3/13/2023, but it only contained one of the items I ordered and a free water bottle. This company will not respond and has not responded to any of my attempts to contact them. I would like my $130.29 refunded and my account closed because I will never order from this company again.

  Business Response

  Date: 03/24/2023

  Our agent has already replied to the customer and we are awaiting their reply- please see below:

   

  Customer Support - LexTuesday ?09:50 am?(assign)
  
  Hi *****, 
   
  Again, our team is extremely overwhelmed with hundreds of emails, phone calls and chats, which is why were not able to connect sooner. I would love nothing more than to assist you to the best of my *********** that we've finally gotten in touch!  
   
  Of the many emails we received, I was sadly unable to locate the email where the exact products that were missing were mentioned, along with the photo (which is generally what we require per our protocol). 
   
  If you would prefer a refund, I'd be happy to accomodate that for you, but kindly send over the photo and remind us which products were missing from your order, and I'll gladly get this taken care of for you ASAP! 
   
  Looking forward to your reply! 
   
   
   
   
   
   
  xo, *** at amika

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from this **** company. I have tried contacting them MULTIPLE TIMES - 15 plus emails. With zero response .. you cant call or chat because its not available. I want a full refund of my ******. I returned this weeks ago. Im starting to get extremely ****** off at this SCAM

  Business Response

  Date: 03/16/2023

  Good afternoon,

   

  We are very sorry any customer of ours would have a bad experience.

  Regarding this order for ******, this has already been refunded to *** **********************************

  Please note that and there is no other refund available.  Thank you.

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from Amika totaling $228.46 on 02/07/23. I began tracking the items and it never reported it had been shipped. I was finally able to find where it has been shipped through ***** and it stated it had been delivered to an unknown address on 02/11/23. The picture is not a picture of a home that we are familiar with. I have been emailing and calling Amika since this was discovered to no avail. They have not returned my calls and I have not had any email responses. ***** requires the sender to file a complaint for reimbursement to occur and Amika will not respond for me to be reimbursed or shipped new items to replace those misdelivered.

  Business Response

  Date: 03/16/2023

  Good afternoon,

   

  Based on the customer request we have refunded at this time.  We have offered a reship or refund prior but not sure if the customer actually received our message.  Attached

   

  
  *** ** ****** *** ***************************  **************************** *** ***********************************
  
  
  ************* 
  ***  
  ****** 
  
  ******** ******* * ***** ** ****** ***********
  
  ** ******** 
   
  ***** *** *** ******** ****
   
  * ** *** ** ********* **** ***** ********* *** *** *** ******* ** ***** ** ******* ******** ** *** ****** ** *** ** *** ***** ** **** * ***** *** ********
   
  ** *** ******* **** ****** *** *** ***** **** ****** **** ** ** ********* ***** **** *********  ***** ****
   
  ***************************
  *****************************************************************************************
  *************
  *** **** ** *****
  
  
  ******** ******* * ***** ** ****** ***********
  
  ******* ******* ****** *** ********* ** *** ******** *** ****** *** ****** **** **** ******** **** ******* ** ******* ********
  ******
  * **** ** ****** **** *** ***** ***** *** *** ********* ** ******* *** ******* ***** ****** *** *** ** *** ***** **** ** ** **** ** ** ** **** *** ********* *******
  ***** ****
  ***************************
  **** **** ** ******
  
  
  ************************ ** ****** ***
   
  
  
  **** **********
  
  
  * **** * ******** ** **** ** ******** ***** ***** ******* *** ***** ***** ***** *** ** ***** ********* ********* ** ****** ** * ** *** ******* * ******** ****** ** ***** **** * **** ** ****** * ****** **** ****** ******** ****** *** ****** * ***** **** ** ****** **** ******* ** ******* *** ********
  
  
  **********
  ***************************
  
  **** **** ** ******
  
  ***** ********* ********
  
  
  ***** *************************** ******************************
  ***** ******** *** **** ** ******** ** ***
  *** ***********************************
  ******** ***** *** ********* ** ******* *******
  
  
  *
  ******
  
  * **** ** ****** **** *** ***** ***** *** *** ********* ** ******* *** ******* ***** ****** *** *** ** *** ***** **** ** ** **** ** ** ** **** *** ********* ******* *** *********** *** *** ***** ** ******
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13th, I ordered various haircare items totaling over $60. On January 23rd, I attempted to contact customer service because I had not received any shipping information yet on my items. They didn't answer me until January 27th and at THAT time is when they provided me the tracking number. I pulled the tracking number for ***** and it said it was delivered. When I look at the picture ***** took of the delivery door, that was NOT my house. ***** left the package at the wrong address. I did attempt to go find the package at that house but seeing that this was delivered back on the 19th and I had no idea, I could not recover that package. On January 30th, I sent another request to Amika to either refund me or resend my items. I also filed a claim with ***** both on the web and by phone. ***** denied the claim stating the shipper needs to file and I need to arrange solution about the items with the shipper and they file their claim with *****. I On January 31st, amika requested more info on the delivery issue. I submitted pictures of my home vs the picture ***** took of the delivery. After that, I have NEVER heard from Amika again. I took the complaint to soocial media. Someone answered and again, no follow up. I submitted a PayPal claim PP-R-************* but it was denied because Amika never responsed and I didn't know I had to escalate. I reached out to Amika AGAIN on February 20th and have yet to hear back. I have tried calling throughout all this and I get voicemails. It is not my fault THEIR delivery company delivered incorrectly. I want my items or a refund and they can deal with getting THEIR money back through *****. Below I attached the ***** denial, the picture of where they delivered, and the picture of my door.

  Business Response

  Date: 02/24/2023

  We have responded to the customer requesting an alternative address, and if there isn't one, we will process a refund.

   

  Thanks