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Business Profile

Parking Facilities

City Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for City Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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City Parking has 10 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is *********************** had claimed which had approved (claim no. *******) over 6 month ago but city parking don't fix the damaged spot and valet guys made more than 3 damages which is right side front bumper, left rear side bumper and small damage so I made a claim (cp*****) but It had been accumulating damage more and more so, I made a another claim (cp *****)Previous manager accepted all the claims. City parking designated auto shop postponed fixing the dent a couple times. Manager promised to help me out but he quit the job. I did not know who was in charge of this place and who was going to figure out these serious issues. I had been waiting for the investigation for over 6month.Finally, They said that City Parking is not responsible for the incident involving your vehicle and therefore, must deny liability. I never accept this investigation by the city parking claim department. claim no. ******* , cp ***** and ******* License Plate. *********************)location :******************, **, **. ***** attaching damage *************** paper

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my car at the parking lot in the building I live in so what happened was as I was exiting the parking the stupid lift arm from the parking lot had a malfunction problem and landed on top on my car scraping and denting my side roof driver side panel

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I valet park my car at this location daily and on 7/25/22 one of the worker slam the drive side of my car on one of the poles in the garage. The side of my vehicle was altered due to the incident. They wrote an I ident report and I have emailed City parking several time to get a solution to my car. But they never answered my emails. I am attaching the incident report.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was scratched on Friday 7/15. The left front bumper, passenger mirror and right fender. I spoke with an attendant, **** who said to speak with management. I filed a claim 7/20. I have reached out multiple times and no response. ***************************** Garage# ********** Claim # *******

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