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Business Profile

Pharmacy

VLS Pharmacy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
  • About
  • Reviews
  • Complaints

Complaints

This profile includes complaints for VLS Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VLS Pharmacy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    USUnited States
    • United States
    • Canada
    Please enter a valid location.
    • VLS Pharmacy

      4402 5th Avenue Brooklyn, NY 11220-1204

      BBB accredited business seal
    • VLS Pharmacy

      4402 5th Ave Brooklyn, NY 11220-1204

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This pharmacy and this owner are very DISHONEST. How to trust them with something as sensitive as medicine or eye drops when they can not keep their word on basic things or remember basic things?I called and I was told the price of the item my doctor ordered is $149. I was told that includes shipping charge.I was told that it would be prepared on Thursday and sent overnight to be received on Friday.Today I saw this person decided to charge $255 on the card info that was shared with them. Now I need to report it as fraud. What a waste of time and so dishonest.How to trust the product when they behave like this?I confirmed multiple times the item would be received on Friday December 5. I even called that morning to remind ****** of this at 9:45AM my time. I was told "we are working on your order right now" "order will be sent out by end of day." Why it did not go out today as expected and promised.After that I saw the wrong amount charged on my card. I did not authorize this. Now it is also too late as it did not go out today as I was told. I don't trust to touch this medicine even if it were to arrive late.

      Business Response

      Date: 04/18/2024

      ***** ***************************** *********************************
      ***** ***** ** **** ** ******* ** ***
      *** ****** *********************
      ******** **** ***** ***** **** *** ************** **********


      ***** ****
      *****************************
      *** **** **** ********* ****
      ******************
      ******************
      ************

      *************** ***** **** ******* ********* *** ************ ** ******** ** ********** ****** ** *** ********* ** **** ** ** ********** ** ** ********** ********** *** *** *** ********* ** ***


       

      Hello ***************

       

      A refund has been issued to ***** Apple for $255.00 on Jan 16, 2024.

       

      Attached are the receipts for the charge (on Jan 4th), and the refund (on Jan 16th) for the account for ****************.

       

      If you have any questions please contact ************************** at ************

       

       

      Thank You,

      ***********************

      VLS Pharmacy

      *****************

      ********* ** *****

      ************

       

      *************** ***** **** ******* ********* *** ************ ** ******** ** ********** ****** ** *** ********* ** **** ** ** ********** ** ** ********** ********** *** *** *** ********* ** ************ ****** ** ********** *** ******** ** **** ************ *** **** ** ******* ** ************ ******** ****** *** *** **** ****** *** ********* ******* *** *** *** ******* *** ******** ** **** ****** ** *** *********** ********* *** ***** ** ******** ** *** ********* *** **** **** ******** ** *** **********

    VLS Pharmacy is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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