Complaints

This profile includes complaints for Focus Camera, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Focus Camera, LLC

  905 Mcdonald Ave Brooklyn, NY 11218-5611

  
• 

  Focus Camera, LLC

  895 McDonald Avenue Brooklyn, NY 11218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a scope on November 29 2022. Did not receive. Tracking number says it is Stock and *********** *******. Focus camera will not refund my $500.

  Business Response

  Date: 03/02/2023

  Hello, I am sorry I do not see an order for a scope. Do you have your order # please? I see an order with your name for a DeWalt item. I look forward to your response. Thank you

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is the same response I continue to get from this business which is completely unacceptable.  First of all I was refunded for one of the two placed orders.  I have yet to see a refund for the other.  Secondly, I never asked for a refund.  This company claimed to have shipped the orders I paid for.  I received tracking numbers and tracked them until delivery.  However they never shipped them, but instead shipped me two letters. They falsely made me believe that I was going to receive the items and never once told me that I wasnt. I feel as though this company is using false advertising to steal peoples money and information.  All I am asking for is to receive the item you confirmed I purchased and claimed to have shipped to me but never did.  The item that I actually paid for! I do not want a refund! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  d the fraudulent sent me a letter instead of the item I purchased.

  Business Response

  Date: 02/02/2023

  Due to an unforeseen pricing error with your recent Wal-Mart / Lifestyle by Focus order, item listed below has unfortunately been cancelled and fully refunded to the card used at purchase.
  
  Item Refunded  Killer Instinct Lethal 405 FPS Crossbow
  
  We sincerely apologize for the inconvenience and are working diligently to ensure this system error does not happen again.
  
  If you do not see the refund in your account in 2 days, please email us at ******************************************* and a member of our team will be happy to assist.
  
  We appreciate your understanding.
  
  
  Thank you,
  Your Lifestyle by Focus Team

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   See other responses

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 03/09/2023

  Hello, Thank you for reaching out again. Your two orders were canceled due to a pricing error as you do know. Both your orders were refunded in full and we owe you no money. While I understand you would like this product for the price that we mistakenly had listed. We cannot honor this at this time. Clearly you know this was an error and feel that we owe the product at the wrong price. At this time this matter is closed. The wrong price cannot be honored at this time. Please consider this matter closed. Thank you

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Focusrite Scarlett *** 3rd Gen *** USB Audio Interface Bundled with Headphones and 2 XLR Cables (4 Items) from Focus Camera LLC on the Amazon Marketplace (Order *******************) on September 5, 2022. Since making the purchase, I have made multiple calls to Amazon and the manufacturer trying to troubleshoot issues with the product. However, the issue has not been resolved. Now, the item is outside of the return window after completing all of the troubleshooting steps advised by the seller, manufacturer, and retailer. Upon contacting the seller through Amazon customer service today, I was advised no return was possible. I am requesting an exception for a refund of $189.99 plus $10.45 tax to the original payment method. Attached, you may find the original invoice for review.

  Business Response

  Date: 11/01/2022

  Hello, I am so sorry to read that your item is not working as expected. I am sure you were told that your order was fulfilled by Amazon. Amazon should have helped you with this return, replacement or refund. We do not have any of your personal information with the order that you have placed. While you have a full manufacture warranty, Focusrite will help you to replace the defective item. Have you tried this? If you would like to discuss this further please feel free to email me directly to ********************************** I will be happy to help you. I look forward to hearing from you. Thank you ************** ~

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** 85 inch 4K ** through Amazon and it arrived broken. I sent photos of the shattered ** and asked for a return label the very same day it arrived. Focus Camera **************** agreed to send a shipper to pick up this large, heavy ** under the return agreement with Amazon. after several attempts they sent emails telling me they were in contact with a shipper to return the *** Then nothing... Amazon sent them a notice and they changed their mind and refused to send a shipping label or a shipper pick up.. They continued with attempts to bill my **************** account for the ** even after Amazon has issued me a refund.

  Business Response

  Date: 08/22/2022

  Hello, This was purchased on Amazon. We have no payment information to charge and recharge the customer. I have attached the order and pictures that were provided to us. I also attached is POD where the customer did sign and no damaged noted at all. At this time there is nothing we can do to help the customer with a damaged TV which might have happened in his care. Thank you

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At Jun 14, I have ordered a laptop from Focus Camera, Order Number: **********, Payment method: MC ending in ****. The amount I pay was $656.99. The laptop model I Oder was **** Latitude ****. I was received this laptop at Jun 12. The laptop was working well, until July 18. At July 18, the laptop suddenly stop work, the screen shows battery didn't charge anymore. Because I was busy, I didn't connect Focus Camera until July 29. I send E-mail to Focus Camera **************** at July 29, tell them what happen with my laptop and I asked them help me to return or exchange my laptop. **************** reply me at Aug 1, he tell me the laptop was still under warranty and asked me to call **** for help. But I went to **** website, Input the Service Tag (*******) and *************** Code (***********) to **** website. The website shows this laptop warranty already expired at May 02, 2022. So I send another E-mail to ****************, tell them what I find at **** website. Today(Aug 2 2022) I received them reply, They said this laptop was outside of their 30-day return policy, and their system didn't allow them to process exchange. I was NOT satisfy this answer. They are selling a item without warranty and quality was very poor . I ONLY use laptop 34 days and it was not working anymore. That is why I come to Better Business Bureau, asking BBB for help. Thank you *****************

  Business Response

  Date: 08/08/2022

  Hello.  I have sent you an email regarding your complaint. I have attached a copy of your invoice and a customer service number for you to contact. They will help you with the issues you are having. I look forward to everything working out positively. Thank you