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Business Profile

Optical Goods

EyeGlassesDepot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for EyeGlassesDepot.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EyeGlassesDepot.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13/22, I placed an order on Opticsfast.com for RX lenses for frames I already own. They were supposed to send me a prepaid label to send in the frames. I received a confirmation email for the order but no prepaid label. So I contacted them through phone, text and email and 2 hours later, I got an email from EyeglassesDepot.com asking if I was going to send in my frames to which I responded yes but I had some concerns since this was a different web address than Opticsfast.com. It is now 6 hrs later and I have heard NOTHING from them. In the meantime, I sent an email stating I wanted to CANCEL the order. Still NO response. There is absolutely NO way to talk to anyone on the phone so I want NOTHING to do with these companies (Fastoptics.com OR EyeglassesDepot.com).

      Customer Answer

      Date: 09/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They have cancelled my order and not charged my credit card.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order w/ EyeGlassDepot on 02/25/22, sent them my Maui *** sunglasses, along w/ a $425 payment hoping to have prescription lenses added. As of todays date, I have not received my glasses or a refund and have made multiple attempts to contact the business to no avail. EyeglassesDepot Sales Team To:You Fri 2/25/2022 8:54 AM Thank you for you order at EyeglassesDepot.com We will process this order and send you a tracking number as soon as it ships******************************* From *****************: Toll Free ************** From *********: ************* From the **************: *************

    • Initial Complaint

      Date:06/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eyeglasses Depot received my glasses on June 4, 2022. I still haven't received an invoice for repair even though their website specifies 2-3 business days after receipt an invoice will be sent. I tried calling. No one picks up the phone. I've emailed and only received a response on June 8 saying they'd invoice me by the end of the week. That time has passed. I just want my glasses back at this point.

      Business Response

      Date: 06/14/2022

      package was received and customer was invoiced.   due to shortage of employees our lab is running behind.  

    • Initial Complaint

      Date:06/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 30 Dec 2021 I mailed 3 pairs of MAUI *** sunglasses to eyeglassesdepot for repair. Around 6 Jan 22 I received repair estimate of $120.00 for 2 pairs and $80.00 for 1 pair. I informed them that it was too expensive and I would like to have my sunglasses returned. Around 30 Jan 22 eyeglasses depot asked $13.00 for shipping and handling for return of sunglasses. On 31 Jan 22, $13.00 was charged on my credit card for return of sunglasses. Sunglasses was never returned to me tracking number was provided to me but according to tracking number the package never left the warehouse. I called them and emailed them many times and their excuses were when mailman picked up the the package they forgot to scan the package and they will investigate. several attempt to contact them was unsuccessful. When I was able to call them their excuse again was covid19 and shortage of hands and asked for some time. After couple of months and many more calls and email, on Apr 22 Eyeglassesdepot asked for model numbers and colors of lenses of sunglasses I mailed them for repair. I informed them I do not have exact model numbers and lens colors as close as I can. They are now not responding to my call or email.

      Customer Answer

      Date: 07/04/2022

      Better Business Bureau:

      At this time, I have not been contacted by EyeGlassesDepot.com regarding complaint ID ********.

      Sincerely,

      *************************

    EyeGlassesDepot.com is NOT a BBB Accredited Business.

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