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Business Profile

Uniforms

Ideal Uniform Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ideal Uniform Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ideal Uniform Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased uniforms online and ordered multiple sizes, as Ideal uniform website indicate if you are not happy with your purchase you can get a refund. The sizes that fit I kept, the the other sizes I ordered that didn't fit were returned via mail back to the store. On or around 09/19/2023 I received a call from a sales assistant at Ideal indicating they will give me a store credit instead of a refund. I pointed out that their policy listed on their web says only items not eligible for refund are socks and underwear uniforms were not included In the refund policy . I forwarded a screen shot of their policy as proof. Same rep told me to send an email to customer service for a refund I sent an email with screenshot again however no one responded and I have yet to receive a refund.

      Business Response

      Date: 09/26/2023

      Dear Customer,

      Kindly provide your order number so that we may look into this for you.

      Thank you!

      Ideal Uniforms

      Customer Answer

      Date: 09/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: ORDER NUMBER REQUEST

      IDEAL UNIFORM ORDER NUMBER IS: *********   

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Customer Answer

      Date: 10/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      That is indeed incorrect check the tracking number as per **** items were delivered way before the 14 day check the tracking then upload a new pic of delivery date has the company have submitted wrong proof of delivery  

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 11/02/2023

      Hi Good Afternoon,

          It seems like the package was shipped back to our Brooklyn store. We confirmed that we got the package and we issued a refund for the products that were sent back to us. The attachment is the refund confirmation. Thank you. 

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *****ED MY DAUGHTERS UNIFORM ON 08/28/2023, ***** # *********, ***** WASN'T BEING UPDATED AND MY DAUGHTERS CLASSES WERE ABOUT TO START. IM AWARE OF *****ING 'LATE' WHICH IS WHY I (WITH NO CAR) WENT TO THE LONG ISLAND LOCATION (BECAUSE OF COURSE MY ***** WOULD BE IN THE FARTHEST LOCATION) PICKED UP MOST OF THE ***** BECAUSE THE MOST IMPORTANT PIECE (THE EMBROIDERED SWEATER/CARDIGAN) WASN'T READY YET. IT'S MID SEPTEMBER AND STILL NO ***** UPDATE NOR EMAIL. I KEEP CALLING THE LOCATION AND NOW THE LINES DO NOT WORK BECAUSE IT SOUNDS BUSY NO MATTER WHAT TIME YOU CALL WHICH IS RIDICULOUS BECAUSE THE BROOKLYN LOCATION IS USELESS AND CAN'T GIVE ACTUAL DETAILS. I HATE THAT MY DAUGHTERS SCHOOL DOESNT CARRY THEIR UNIFORM IN OTHER LOCATIONS BECAUSE OF THIS. THIS HAPPENS EVERY YEAR, IDEAL NEEDS TO DO BETTER. WE ARE IN 2023, UPDATE YOUR SYSTEM, UPDATE YOUR WEBSITE. OFFER EXPRESS SHIPPING AT AN ADDITIONAL COST. TRUST ME WE WILL PAY IT TO ENSURE OUR CHILDREN HAVE THEIR UNIFORM READY FOR SCHOOL. THE WEATHER IS GETTING CHILLIER AND MY DAUGHTER STILL DOESN'T HAVE HER SWEATER AND AS STATED THEY DO NOT CARRY IT ANY WHERE ELSE. SHE ISN'T ABLE TO WEAR ANY OTHER SWEATER AT SCHOOL BECAUSE THEY MAKE THEM TAKE IT OFF. ALL I WANT IS MY *****, THAT'S ALL.

      Business Response

      Date: 09/18/2023

      Dear Customer,

      The balance of your order was shipped via **** on 9/15 and is scheduled to be delivered today. Please find the tracking information below.

      **********************

      Thank you!

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The week of August 22nd I was supposed to receive my order of uniform clothes, one of the items in that package were my "straight leg pant". However, this item was missing from the package. I contacted customer support many times, in regards to my missing pants to see if I can get a replacement and/or refund, but they were unwilling to work with me and content to essentially steal my money. This kind of theft is completely unacceptable from any kind of business. As it has been nearly a year since they took my money without giving me the item I ordered, it's only right that they give me a full refund.

      Business Response

      Date: 08/08/2023

      Dear customer,

      Please send me your order number so that I can look into this matter for you.

      Thank you!

      Ideal Uniforms

      Customer Answer

      Date: 08/08/2023

      Hello, my order number from Ideal Uniform is #*********.

      Business Response

      Date: 08/08/2023

      Dear customer,

      According to our system order# ************** was shipped in its entirety on 8/23/22 via ***** Please note that all claims must be made within 7 days of receipt of the merchandise. Since this order was shipped close to a year ago we are unable to provide a refund at this time.

      I apologize for the inconvenience.

      Ideal Uniforms

       

      Customer Answer

      Date: 08/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      As shown in the screenshot attached, I reached out to you well within 7 days. No one ever followed up with me regarding my order. Im not going to sit around and complain that I didnt receive an item for no reason. This is poor business etiquette on your part, and I expected a better resolution to my issue.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweater for my son upon arrival we noticed a hole . I proceeded to contact ideal and was told i would receive a return label the following day. It is now five days an d I have yet to receive a return label. I have sent an email and called daily only to be told someone will return my call. This is my second time ordering from this company and both experience were horrible and time consuming. I pray that ***************************** utilizes a more reputable company next year because this company is frustrating.

    • Initial Complaint

      Date:11/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an online order (*****) with Ideal Uniforms on 8/9/22. Our son started school 8/23/22 and since we were worried school would start before the order came, we went to the physical store in Brooklyn and bought 5 pairs of slacks and 5 button down shirts. We left the shirts to get embroidered and would pick them up another date, since he had plain shirts that he could use in the meantime. The shirts took about 2 weeks to be embroidered, but I was finally able to pick them up. Meanwhile my online order still hadn't arrived, but we figured we could just return it when it did arrive since we already had the uniforms. On 8/26/22 we placed another online order (*****) for our older son who is in ************ which till this day has not arrived. We finally received the 1st order (*****) a month later. I work FT and had to wait until I had a day in which I could go to the store to return the 2 slacks in the order, I was going to keep the 2 sweaters. We went to the store on 10/17/22 and were told we couldn't return the slacks because it was past their 3 week return policy, but we could get a store credit. We explained being that the order took over 4 weeks to arrive we bought the uniforms there and did not need the 2 slacks. We felt they should have taken into account how late they were and refund the $55.98 for the 2 slacks. We told them we had another online order (*****) that we would like to cancel since it hadn't arrived yet and they said since we bought it online I had to call to cancel. I went home and called, but no response. I then emailed ************************************************************* explaining to them both issues, but no response. On 10/26/22 I emailed that email address again as well as **************************************************************** re-iterating my issues and till this day no response. I would like to be refunded the $55.98 for the 2 slacks in order ***** and the $85.89 for the entire order ***** which I have still not received on 11/3/22. The total refund would be $141.87.

      Business Response

      Date: 11/07/2022

      Absolutely no problem.  I will do exactly as the customer requests.

    • Initial Complaint

      Date:11/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for school uniforms for my son on 10/6/2022. The website states that orders are processed within 7 days but it has almost been a month and I have not received an update on my order. **************** is horrible; you never get a straight answer or you are put on hold indefinitely. Ive called several times with no success or update on my order. I called again last week and was told that my order should be shipped out in the next three days and that I would receive an email with the shipping information but that has not occurred. When I check my account it still lists my order as processing. Ive been charged for this order that I have not yet received, which is very frustrating as my son needs the uniforms urgently for school otherwise he will continue to be penalized for being out of uniform. I would like my order to be shipped out and delivered to me ASAP!

      Business Response

      Date: 11/03/2022

      Dear Customer,

       

      Please forward me your order number so that I can look into this for you.

       

      Thank you!

      Customer Answer

      Date: 11/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      I have not received an update on my order of when it will actually be delivered.

      My order number is *****. See enclosed attachment.

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Customer Answer

      Date: 12/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      I continue to have issues communicating and dealing with the the business, Ideal Uniform. I finally received my package but there is an item missing. Therefore at this time I require a refund for the item that did not arrive in the package but a refund has not been processed.       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 12/28/2022

      $7.99 WAS REFUNDED ON 12/19. OUR PHONE NUMBER IS ************.  IT IS NOT VERY BUSY THIS TIME OF YEAR AND THERE SHOULD BE NO PROBLEM REACHING US.  ASK FOR ME, *********

    • Initial Complaint

      Date:11/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered six uniforms for ************************ from this website on 9/29/22 and it still hasn't been processed since I have not gotten an email about that. I've only received an order confirmation email. I spent $141.94 in total. I have called their customer support twice and they said that I'll receive an email as soon as my order is processed, but I've received nothing so far. I need to know if my order has been processed at all or is almost there because I'm not buying it for me, I'm buying it for someone else and I don't want them to wait any longer. Thank you. Order #: *********

      Business Response

      Date: 11/03/2022

      Dear Customer,

       

      Please find **** tracking information for your order below.

       

      Let me know if you have any questions.

       

      Tracking#:**********************

    • Initial Complaint

      Date:10/14/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered from ideal uniforms on 8/25/22 and the uniform is still currently processing! Around September I had emailed them numerous times, hoping they would cancel the items and can get a refund. However, they fail to respond back, and customer service is unable to help me. I had spent $75.97 on the clothes and $8.95 on shipping. $84.92 is a huge sum of money that I would like to get back!

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order #***** on July 22, 2022 and received email confirmation of my order. My credit card was charged $203.94 for four plaid uniform skirts for my kids school. I have not received any further communication from the business and I have not received these items. Furthermore, I have emailed the company twice with no response. Their help page on the website is not helpful. I am seeking a refund if the skirts cannot be shipped immediately.

      Business Response

      Date: 10/13/2022

      The 3 skirts size 10, plaid 83 are ready.  The plaid ********************** within the next two weeks.  Let me know what you would like to do.

      Customer Answer

      Date: 10/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please ship the size 10 skirts now and the size 8 skirts when ready in the next two weeks. Please update me via email if the skirts are not ready by that time. 

      Sincerely,

      *******************************



       

      Business Response

      Date: 12/01/2022

      All items being mailed out tomorrow.  Tracking numbers will be sent to you.  Coming from two different locations.

      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I received the first shipment today and have the tracking number for the second shipment. 


      Sincerely,

      *******************************



       


    • Initial Complaint

      Date:10/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased uniform shirts, vest since August 20, 2022 I still have not received the items til today October 4, 2022. Every week I call its the same excuse of they pick up the phone and say nothing I called this week and spoke to an employee that stated the items in that size is still not in but it's the same update and. I have been emailing this company and reaching out via social media platforms to and no one is responding. This is unacceptable this company services.

      Business Response

      Date: 10/20/2022

      Hello, 

       

      We sincerely apologize for the issue you have experienced. Please note that due to severe supply chain shortages, and short staff, some items are delayed at this time. We are doing our best to handle the high volume of orders for the back-to-school season and would gladly refund or substitute the items for you upon request. 

      Please reach out to our customer service team at ***************************************************************** please let us know what we can do to improve your experience. 

       

      Thank You,

       

      ****** *

    Ideal Uniform Store is NOT a BBB Accredited Business.

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