We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Uniforms

Ideal Uniform Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for Ideal Uniform Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ideal Uniform Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered pair of uniform pants on 9/6/22. They were not shipped until 9/25/22. The return policy on the website says returns can be made within 14 days of receipt of the item. On 10/2/22 I contacted the company about returning the pants because they didnt fit and placed an order for a smaller size. The manger said the items can not be returned because they have the school logo on them, however it does not say that anywhere on the return policy. The manager, *****, is violating their own return policy and engaging in unlawful business practices.

      Business Response

      Date: 10/04/2022

      Dear Customer,

       

      Thank you for bringing this to our attention.

       

      A representative from our company will be reaching out to you shortly to facilitate your refund.

       

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered uniforms ect., from Ideal Uniforms August 30 and 31st for a production I am costuming for a local theatre. They collected the payments for both of my orders. I called to find out where my orders were several times and they said they were being processed. At one point I was told they were waiting for some items before they could send out my order. I asked them to cancel the items that were keeping my orders on hold and asked them to just mail what they had ready. I was told they would send info to the shipping department. I called daily for a week with no results. I was also told to contact customer service through e-mail and request that the items be sent. After 4 emails I got no response from customer service until I let them know I would be filing a complaint with BBB. I finally got a response from customer service apologizing for the issue. One order was refunded on September 19th. I am still waiting on my second order to be refunded. In the meantime my online account still shows the orders are in process. This company has the worst customer service and the website is not user friendly. I just need my second cancelled order to be refunded. I have e-mailed them all week this week with no response. I understand it is the beginning of school season but orders are orders regardless of who places them.

      Business Response

      Date: 09/29/2022

      Refund issued on the remaining order.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 2nd time I have to file a complaint about this store. Last year , amazingly after I filed a complaint for the same reason , the order was processed immediately . I placed an order for a skirt on July 25th *****. I even paid extra to have it shipped to my house . I was told 10 business days at the time I placed my order . I still dont have the skirt today . I called today to find out what was going on and they are now telling me the skirt wont be available until November -December . When I requested a refund they told me I had to come into the store for it . Ive been there way too many times and the staff is terribly rude . I either want the skirt delivered or a refund . This is a terrible place to do business .

      Business Response

      Date: 09/22/2022

      Just left a message for complainant to call me so I can issue her refund.

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased my son school uniforms Order: ***** Thu, Aug 11, 2022 11:38 Embroidered Short Sleeve Pique Polo$24.99 Embroidered Short Sleeve Pique Polo$24.99 Embroidered Short Sleeve Oxford Shirt$23.99 Shipping price:$8.95 Total price:$82.92 It's been a month and days now I called several times it's always a problem. The school gonna start penalizing students regardless. I emailed them and stated if you can't deal with online service stop it. Due to you causing people problems. I don't have extra money to go some where else at this time. They bill you for priority shipping and you get nothing.

      Business Response

      Date: 09/22/2022

      Just left a message for the customer.  Waiting for their call back.

      Customer Answer

      Date: 09/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

      I have called several times they stated either the person was not there or was out. I asked about order this time only one item was available do not know when will be. I ask why Take people money and don't have items available. I spoke to school they said students need uniforms due to trips they will be spending overnights. I have no other uniform store to go at moment. I Cannot afford for My child to miss his college trip. I paid over a month and half. This is my child education involve 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 09/29/2022

      Just got *************** on the phone.  We agreed to send her the one item we have ready and if she chooses to cancel the other two items we will give her a refund.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been buying for years but for the past 2 years their material is not good and I spend money in the school uniform. Today is the 19 and my kids uniform already got a hole in it mean while school start on the 7 of September. I want a new shirt or my money back.

      Business Response

      Date: 09/19/2022

      Dear customer,

       

      Thank you for bringing this to our attention.

       

      A representative will be reaching out to you shortly in an effort to resolve this issue.

       

      Please note that our return and exchange policy is available on our website.

      **********************************************

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] nobody have contacted me in what so ever

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****************




       

      Business Response

      Date: 10/26/2022

      Dear Customer,

       

      Please click on the below link to view our policy for returns & exchanges. Please note that we are unable to exchange used merchandise as stated in our policy.

       

      **********************************************

       

      Thank you for your business!

      Customer Answer

      Date: 10/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I've been buying since my son was in 3 grade and I spent money on your stuffs.. first of all your materials is not good ,I washed it one and on the first day of school my son come back with a hole .. I don't really care about your policy when your materials is not good .. I work hard for.my money and your stuff is not cheap also.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****************




       

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased uniform shirts since August 9, 2022 which at the time showed in stock a month later I still have not received the items. Every week I call its the same excuse I called this week and spoke to an employee that stated one item was received I asked her to mail it to me she stated I would have to pay an additional fee and proceeded to **** her teeth and **** and puff. I have been emailing this company and reaching out via social media platforms to and no one is responding. This is unacceptable this company services a huge minority community and we are being taking advantage of.

      Business Response

      Date: 09/22/2022

      Order was completed and shipped on 9/16.

      Customer Answer

      Date: 09/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:09/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is very unprofessional. I made 2 different orders one in store and **********. It's been over a week and I haven't gotten a updated email about my order. My second order in store they had no problem taking my money but they can't give you any straight forward answer about when your order will be ready. I tried calling customer service and you still don't get a answer, nobody knows when a new shipment is coming and you just have to wait for a phone call.

      Business Response

      Date: 09/22/2022

      Just tried calling the customer.  Phone kept ringing without anyone answering.  I have no idea what order this is as the complainant did not leave a complete last name and I see nothing in the system under the first name, "Kiki".

    • Initial Complaint

      Date:08/29/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered a school uniform shirt on 8/16/22. I was told I could pick up my item n 5 days. I never received my item and when I called and speak to someone at the company they give me the run around. If I can not receive my item in want my money back.

      Business Response

      Date: 09/13/2022

      Refund issued 9/12.

      Customer Answer

      Date: 09/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:08/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/14/22 I ordered uniforms from the website which stated that the items were in. stock and it would take 5-8 business days to arrive. I spent a total of $61.00. I never received any information about the status of my order. I reached out to their office by phone and pick up the phone and hang up on the customer. I continued to call and they either ignored the call or answered and hung up on me. Order Number ******

      Business Response

      Date: 08/24/2022

      Dear customer,

       

      We are in receipt of your order but unfortunately your school has recently selected an alternative supplier so we are unable to fill your order.

       

      We will reach out shortly to facilitate your refund.

       

      We apologize for this inconvenience.

       

    Ideal Uniform Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.