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Business Profile

Vehicle Transport

Instant Car Shipping Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/2022 I paid $350.00 through **** as a deposit to ship my car to maui on March 12th 2023. The man I talked to twice and paid goes by the name ***********************. I had received an invoice from the company only after the fact of having to ask for it twice. I was told that my car would be picked up from my house in ********************* and brought to the shipping location. As the date approaches I have tried calling *********************** and his number is now disconnected, I have emailed him and the company and received no response and when I call the company number it goes straight to voice-mail every time with no call backs. I have disputed this with my bank and the company I payed through ****. This site has no place to leave a review and after searching the web extensively I'm not the first one that has experienced this with this company. They claim to have a DOT # and even provide it but it seems to me that its a scam.

    Customer Answer

    Date: 04/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Instant Car Shipping Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a deposit to get my car delivered from ******** to ********** I signed a consent form but yet I am not hearing from anyone I've been calling and texting no one is returning any of my calls about my car I have no idea what's going on I've been leaving messages for someone to get back with me

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled back in December with Instant Transport for my vehicle on Jan 7, 2023. As the set day approached, I noticed that I was not receiving any regarding my ETA from Instant Transport. The more I called, their phone suddenly could not accept calls or text. Needless to say their contact information was no longer available. I have received nothing in the form of my $200 deposit.Please assist. Thank you!

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about Nov 11,2022 I entered a contract with Instant Car Shipment for a scheduled p/u date on Jan 5th, 7th, or 9th, I cant remember the exact date. A $200 deposit was required and paid, The website for the parent company says that no deposit required. As the p/u day approached, I tried contacting them for updates. The phone number became a voicemail saying that the number is no longer set up to take calls or receive messages.As of today, I have not heard anything from Instant Car Shipping.

Instant Car Shipping Inc. is NOT a BBB Accredited Business.

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