Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and extend appliance warrenty on 12/8/22 for four new kitchen appliances. I was infromed if I ever had and issue I'd only have to pay a $75 diagnostic fee. Well I now have a issue with my refrigerator. After days of waiting online I finally got a claim number and a request for credit card information with a charge of $225. I questioned the difference and they said they would look into it and get back to me in 24 hours. They did not get back to me even after 72 hours. I contacted the original salesperson. He said it was his error he hadn't submitted the $75 limit, but would take care of it and send me confirmation. Nothing happen, I wasn't contacted and now the sales person doesn't respond to voicemail or email. I reached out to the company again. They said they could see the confusion, but the charge would be $175 (not the $75 or $225). I felt like they had me over a barrel and said I'd reluctantly paid the increased amount becuase time was passing and my refrigerator was not getting service and most likely getting worse. Next I did get a message stating they assigned the claim to a local service company. I called the company and they stated they do not honor anything from ***. I asked how this could be that *** stated they assigned the service to them. Next I contacted *** and they said they would look into it. I contacted ***'s compliant department and they said they were resolving the issue and assign my claim to another company and they would be reaching out to me. Well the new service company hasn't contacted me and neither has CYA with an explaination. I made initial contact and was given a claim # on 12/4/24. Now it's 12/11/24 and I still don't even have a service company or projected date for service. I believe at best this company *** is dishonest, misleading not responsive and do not honor their obligations.

  

  Business Response

  Date: 12/26/2024

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.

  CYA has reviewed the claim and received an estimate from the service center on 12/24 which was approved.  The service center will complete the repair. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Condensed Timeline of events for Claim Date of Purchase from Home Plus Deals April 17, 2024 Order # **** (Home Plus Deals)Warranty Number with CPS- ******** Claim Number ******* (CPS)Cost of Purchase $1,482.88 including warranty from CPS (********) for $128.99

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.

  CPS is in communication with the customer through our agent ******.  We will continue to see this claim through completion.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have additional correspondence 

  They told me that it was being fixed and that the parts were on the way and they sent a tracking number - that tracking number linked me to a part that was delivered a couple weeks after the couch was originally delivered in May of 2024.  I have attached the correspondence and what the tracking number is to - please let me know what else I am supposed to do - at this point, I would just like them to refund me the couch and they can even come and get it - but I am out the cost of the couch - the warranty and have a very broken couch - I cant afford to get another couch and am getting no where with this warranty company - please let me know what else to do 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 02/21/2025

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.
  
  *** has issued a full warranty refund per the terms and conditions of the policy. 

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Isnt the purpose of a warranty to cover the product? How does a warranty refund of $128 make this right? They havent provided the service that I paid them for (which was to cover the product). One of their representatives stated that my couch would be fixed in our email correspondence- the  when the parts were no longer available (after nearly 7 months of being given the run around) their resolution is to issue a refund for the WARRANTY? what is the purpose of purchasing a warranty at all if they are not obligated to fix or replace the broken item that they are insuring by selling a warranty for that product? I am asking that they issue a refund for the three pieces impacted (the chaise, the right facing arm and the left facing arm) - those three pieces were covered and I was told that the couch would be fixed - they need to refund or replace the pieces that cannot be fixed - that is the purpose of buying a warranty - is it not? 
  I am completely dissatisfied and disappointed in the company and their handling of this entire situation. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction began with a call to fix a clanging noise in my ** refrigerator which was covered by an extended warranty this occurred in the beginning of July 2024. I paid ****** for this service call. It was the 4th service call for the year where they attempted to fix all of the problems, but the problem still existed. I was told that I needed a part and then I was told that the part was no longer available. Under the extended service warranty they were to replace the unit with a comparable unit or provide funding for the cost of the unit. I have provided them and ** with all the required documents including the serial number, purchase price, place where it was purchased and they have refused to respond despite my weekly emails. I only have email information and texts so I do not know how to upload these documents for proof of communication. I did not use the freezer all summer but now just put a few things in and scrape the underside with an ice scraper daily to avoid the ice circulating into the fan.

  

  Business Response

  Date: 11/08/2024

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.

  CYA has reached out to the manufacturer multiple times regarding part updates and they continuously revert to it being backorder with an estimate ETA.  CYA would like to assist the customer but the most we can do per our terms is provide a prorated refund of the premiums paid.  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ******* 4-Door Refrigerator on 6/24/2021 from ******************* Outlet along with the 5-year extended warranty for $138.50 from Consumer Priority Services (aka CPS). *** clearly states in their brochure and their website (******************):Take advantage of our No Lemon Guarantee: if your product fails three times due to the same malfunction. We would like *** to honor their contractual obligation to replace our refrigerator. We have multiple claims (ref: attached details) for the same issue and CPS will not service our refrigerator any longer.I've informed them that I would be filing with BBS, and they told me "to do whatever I have to do!"

  

  Business Response

  Date: 11/08/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.

  Per the terms and conditions, this unit has sustained major physical damage to it which is the reason for claim denial.  Images have been provided to us by the authorized service center.  Based on their assessment, the reason it cannot be repaired is due to that damage which is why the claim was denied. 

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response provided by Consumer Priority Services (aka CPS) has no validation and is unacceptable. 

  Ive attached a ledger of the past claims with their notes since 2023.  The bottom-line here is that it could not be repaired after numerous failed attempts.  With that said, they nitpicked at something that has nothing to do with the functioning of the unit.

  Ive attached again the letter from Appliance & Kitchen Outlet, the place where we purchased the refrigerator.  The little dent on the left corner is exactly that, a little dent on the corner which was there from day one (reference attached picture).  It was purchased that way, and the letter verifies the refrigerator underwent a thorough quality check to ensure it was in excellent condition.  

  CPS needs to honor their extended warranty as stated in their brochure which is the the legal binding agreement.  In their words:

  In the case that your product cannot be repaired, CPS will offer you a check for the cost of a replacement!  Take advantage of our NO Lemon Guarantee: if your product fails three times due to the same malfunction, CPS will replace your unit!
  

  Sincerely,

  
  ********* *******
  
  
  
  
   
  

  

  Business Response

  Date: 12/16/2024

  CPS is reaffirming our prior response.  The unit is unrepairable due to the damage to the ice maker housing as stated by the authorized servicer.  This type of physical damage is a non covered issue unfortunately.  

  Please **** this case as answered. 

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We are standing firm and would like to pursue this to the next level.  Although they are stating that an authorized technician made the comment that it was unrepairable, not once was the housing of the unit look at by removing the back panel.  There are no pictures to justify their statement.  This decision was totally unprofessional.

  CPS needs to do their research on products if they are going to provide a warranty contract.  It is not the consumer's negligence if a product is faulty for whatever reason.  Per contractual agreement, we contacted CPS and followed the proper steps to repair our ******* refrigerator.  We were also told by several of the authorized technicians that they are constantly out on service calls for ******* refrigerators.  

  Respectfully submitted,

  Sincerely,

  
  ********* *******
  
  
  
  
   
  

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 10 days today that my refrigerator broke. I purchased a warranty through cover your assets the very next day they asked me to pay $150 co-pay to receive the service so I did. I still have not received anything besides going through ** itself and then sending the part over to a local company to fix my refrigerator although they dont want to pay for the labor so cover your assets would have to pay it and thats what I paid my co-pay for I cannot make anybody call me back or understand what I am saying alcovered the part it is under warranty warranty covers therefore they should fix it. Nobody is contacting me back. The lady I talked to was named ***** never responded and shes supposed to be in the priority program. She never emails me back, never answers her phone and I cannot be without a refrigerator for this length of time.

  

  Business Response

  Date: 09/24/2024

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.

  *** has confirmed that the customer had a repair appointment with ** direct service on 9/19. 

  Customer Answer

  Date: 09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was sent an email from ***** and she said that ***** appliance was going to come and fix it since ** sent the part. ***** has not received an order to come out to my house . Its going on 4 weeks ! Im not happy !  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  

  Business Response

  Date: 10/06/2024

  *** has confirmed that the unit was repaired successfully. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October of 2023 the vent in my kitchen has been turning itself on and off one its own. At that time Claim ******* was filed, paid my deductible, and was "***aired" in late November. By January 2024 the issue returned. When I reached out to ***, they told me i would have to submit a new claim and pay again. Which is ridiculous, this is the exact same claim and should be warrantied by the ***air shop to come back out and fix what they never ***aired correctly. After months of back and fort with CYA I gave up arguing as they were never going to budge (which I believe is their typical delay tactic as the company feels fradulant). So i created another claim and paid the deductible. It is now September 2024 and the issue has yet to be fixed. I have provided countless videos of the issue happening on different dates and time as CYA continues to say it cannot do anything until it happens again and i provide proof. It literally happens multiple times every day, so why they keep requiring video is beyond me. Most recently, the ***air shop provided an estimate to ***air and CYA denied it saying the issue must happen again and another video needs to be provided. They already have at least 10 videos of the issue, why another? *** feels like it is fradulantly offering warranty agreements and then doing everything they can to delay and do nothing. i have provided more than enough support to get this vent fixed, why are they not fixing it?Since i was notified of a denial to fix, i have called my claim *** and left messages multiple times, emailed her multiple times, and even submitted an inquiry on their website that states a call back will occur in 24 hours... it has been a week and there has been zero response. Today i got on their chat line, which said i had to call, so i called and nobody answered so i had to wait for a call back. When the lady called, in the middle of her talking to me she hung up. I emailed her, no call back. What is going on?

  

  Business Response

  Date: 10/06/2024

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CYA has reached out to the customer to explain the locating process to hire a service center and submit for reimbursement to CYA.  *** will continue to monitor the claim until completion.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their response does not resolve the issue that has been ongoing since October 2023! in addition, they have not addressed any of my issues/complaints with the way in which they have handled my case. Since I filed this complaint, *** has done absolutely nothing.  Instead, they told me to go find a service company and pay for it and then they will reimburse me.  I already paid them to reopen the case for a second time and they are supposed to be the ones coordinating repair not me.  They have repeatedly demanded I provide another video of the issue while simultaneously saying the vent is fine, yet the videos I provide them demonstrate they are incorrect.  Why has it taken them months to respond to this BBB complaint??? *** has not lived up to its own agreement with me and has dragged this repair work out for almost a year why is that?????   Working with them is one of the most frustrating things I have ever had to do, mostly because nobody responds or answers the phone and when someone does respond its weeks later and they fail to answer the questions posed.

  this Case will not be closed until they actually fix the vent, my vent is still turning itself on and there is no clear plan noted by CYA to fix it.  Their response is rejected   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I have had emails with ***, she has yet to do anything.  As Cover Your Assets was unable to find a repair technician, they demanded that I find one myself and then bill them as long as it was less than $150.  As a result of that ridiculous response, I went out and found a certified technician, they inspected the vent and determined that a previous technician (all of which were hired by Cover Your Assets) cut a wire when previously replacing the control panel.  As a result, the control panel has continued to be faulty.  I then procured a new wiring harness (the part that was cut) and was able to also get a new control panel and get the installation of those items covered by the vent company (******).  All Cover Your Assets Needs to do is have someone install the new wire harness.  They have so far refused claiming it's not part of the warranty, however, this isn't a warranty issue it's now a neglegent act by one of their service technicians.  Considering I have done all the other work and even obtained all the parts necessary at no cost to them, there is absolutely no reason why they should deny obtaining someone to install the new wiring harness.  Again, their techincian performed neglegent work and cut the wire.  Damage to my property by their hired workers is their problem to fix.  Just get someone out here to run the wire and then we are done.  It's a very simple correction that now costs them drastically less as i procured all the necessary parts.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  

  Business Response

  Date: 12/06/2024

  *******, our director of customer experience ***** will be reaching out to you to resolve. 

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called daily to the point of harassment , so I finally agreed to what they said was a renewal of my warranty on my ** washer and dryer in one of my homes. When I was going to complete the paperwork I searched my files and realized I hadnt purchased it since 2021 so I decided not to purchase the warranty. I emailed and informed them and never completed the paperwork yet they charged my credit card. Not sure how they had info unless from. 2021:but they should not charge a credit card without current authorization. When I contacted them about this, they ignored that they illegally charged my card without authorization and just said it will be refunded. What if I didnt notice the charge. They are scammers. Thanks.

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.

  CYA is receiving conflicting information from the customer whether or not they want to keep their policy active.  Please call in to clarify and we will refund you if that is the outcome that you desire. 

  Please close this complaint as answered. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty through this company and it refuses to provide coverage for the insured product. The settlement offers are not for the insured value amount of the product and it takes excess of one week for them to make any contact. Per the warranty I purchased it shouldve been replaced within 5 days, and my warranty was filed in April. There is no communication or response via email or phone. This company is fraudulent.

  

  Business Response

  Date: 07/02/2024

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.

  CYA has reviewed the claim and the customer has escalated through a legal route which falls outside the scope of the BBB.  CYA will respond through those channels. 

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

  CYA has had this claim open since March 2024 without offering full warranty coverage that was purchased through them. 

  This claim has not been escalated through a legal route nor has CYA been notified of such action. This false claim is an attempt to shield CYA from any responsibility and avoid being held accountable consumer fraud. CYA is making a false accusation and statement in attempt to remove the BBB from holding them accountable, and mediate the case. 

  Per the purchased warrant the product should have been replaced or repaired within 5 business days. The item cannot be repaired and has a replacement of $3,000 and is warranted through CYA in excess of $1800 which they refuse to pay.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******  
  
  
  
   
  

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  This company refuses to offer payment or response in regard to the warranty I purchased. I have no escalated through another company or source. This company is dependent on false claims and is fraudulent. I need my purchased warranty paid to the dollar amount warranted for replacement. The purchased warranty is $1800 and should have been paid out within 5 business days from March when the claim was made. This company is fraudulent to consumers and refuses to accept any accountability of their business practices. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******  
  
  
  
   
  

  

  Business Response

  Date: 08/22/2024

  CYA is reaffirming that we cannot continue to comment through this forum.  A legal route was taken by the consumer under file number *************

  Please close this as answered. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* put this complaint in writing that I filed a warranty claim (CLAIM #******* ) with *** on 1/24/22 for my ******* Washer (MODEL # WA50M7450AW/A4 /SERIAL # **************** due to operational issues that caused the washer drum to make a loud squeaking sound when it's turned on and seems to be pushed down inside .The repairs for this claim were made and completed on 5/11/2022 . On 8/26/22 the issue retuned as if it was never repaired .The washer began producing the same noises that it made before with louder sound and was not functioning properly. On 9/1/22 I contacted *** ( Cover Your Assets) to address the issue and file a complaint regarding the service repair however I was directed to file a new warranty claim which is (CLAIM # *******) and upon filing the new warranty claim I found that I had to pay a new deductible of ****** to get serviced. I do not feel that I should have had to pay another deductible to get service on a repair for the same issue ,that was not repaired correctly the first time and so I reached out to *** by phone again to address my concerns regarding the extra service fee at the phone number provided which is ************** and no one answered , I left messages but no one returned my calls. After many unsuccessful attempts to contact ***** gave up and after some time wasn't able to locate receipts, proof of repairs, proof of warranty and other important information in order to proceed with a further complaint until just recently I was able to locate the information by email and now request assistance to get washer repaired .I request The *** repairs my washer as it was not repaired correctly from the original claimed filed which is CLAIM #******* ) and that I should not be responsible to pay a new service fee .

  

  Business Response

  Date: 02/05/2024

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.

  Per the policy, a deductible must be paid for each claim that is filed for CYA unless it has failed within the rework period of 14 days and CYA is notified.  This has fallen outside of that time period.

  At this time, all of their policies have lapsed and are cancelled.  Please close this complaint as resolved.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I would like to be supplied with the *** policy so that I may review it before I make a decision rather to accept the business response as I was unaware of a 14 day rework time period/frame within the policy. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 02/29/2024

  CYA has allowed ample time to review this request. *** has also flagged this customer's account for fraud due to the amount of policies purchased and cancelled with claims being filed right away. 

  BBB please close this inquiry.

   

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a warranty with ************************* Warranty #******* in November 2017.Before the original was to expire was contacted by CYA stating warranty was about to expire and ask if I wish to extend my warranty for $199. I did extend my warranty and the expiration date is February 8 , ****. I filled a claim on October 10, 2023 claim # *******. They denied the claim and stated they would refund my money for the purchase of the warranty. I purchased a warranty that would repair or replace my appliance. It appears to be a bait and switch where one warranty would cover the appliance but the second had an out in paragraph r, however, you do not get the terms and conditions until after you purchase the warranty,I sent the following letter (attached) and received an email October 22, 2023 from the relationship management team stating that my manager was ************************* and they would contact me in 24 hour. Have called several time and left call back number but no response.

  

  Business Response

  Date: 11/12/2023

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.

  Per the terms and condition, CYA has provided the customer a refund of the policy premium, see below:

  Should OEM support (i.e: parts, service options, etc.) or authorized service options no longer be available for a Covered Product, ADMINISTRATOR shall be excused from performance under this Plan.

  CYA has adjudicated this policy per the terms and conditions, please close this complaint.