Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Shops

  26170 Greenfield Rd Oak Park, MI 48237-1064

• 

  Rainbow Apparel

  7201 Aaron Aronov Dr Fairfield, AL 35064-1831

• 

  Rainbow Apparel

  8660 East Eight MIle Road Detroit, MI 48234-1117

• 

  Rainbow Shops

  1551 Niagara Falls Blvd Amherst, NY 14228-2703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my family were in rainbow June 7th 2025 and were being followed around the store the entire time we were then I asked what was the problem the store associate got rude,said she gone call the police,stuck her middle finger up and locked the door when we left. They also was following 2 other people around the store

  Business Response

  Date: 06/10/2025

  Hello,

  We are very sorry to hear about your experience on June 7th, 2025, at one of our store locations. Please accept our sincere apologies for any discomfort or distress you and your family felt during your visit. The behavior you described is not aligned with our standards for customer service or professionalism.

  
  We would like to document your experience and submit a formal store complaint to the store's district and regional management team so the matter can be addressed appropriately with the store staff.

  
  If you are willing, we would appreciate the opportunity to speak with you further to collect additional details for the complaint. You may contact us at ************ or by email at ********************************************************************.

  We value your feedback and take your concerns seriously.

  
  Sincerely,
  Rainbow Shops.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from Rainbow in December 2024 and was sold a defective pair two left shoes. Due to the store being over two hours from where I live, I was unable to return them immediately.When I attempted to return them months later, I was denied based on a 30-day return policy, despite this being a product defect not a customer error. I recently drove nearly two hours to return the shoes, and after being denied again, I called Rainbow customer service to escalate.I was then told I would now be allowed a refund but only if I returned to the store again, while I was already more than an hour away headed home.On top of all this, the way I was spoken to in the store was dismissive and frustrating. I left feeling emotionally distressed, and I was so upset I had to calm myself down from nearly cursing out the associate, which I didnt want to do I just wanted a fair resolution.I was made to feel like I was in the wrong for trying to return a product your company shouldve never let leave the store in that condition. I didnt receive empathy, I received policy talk. Thats not customer service thats gaslighting.I am seeking a full refund and additional compensation for the time, gas, emotional distress and stress caused by their failure to address a defective item properly on the first attempt. This situation was handled unfairly, and I expect a professional resolution.

  Business Response

  Date: 06/10/2025

  Hello,

  Thank you for taking the time to share your experience. We truly regret the frustration and inconvenience this situation has caused you.

  
  We understand your concern regarding the defective item you received, and we sincerely apologize that your experience at the store did not meet your expectations. Our return policy allows for defective items to be reported and returned within 30 days of the original purchase date. Unfortunately, as the shoes were purchased in December 2024, we are unable to process a refund.

  
  That said, we value you as a customer and want to work toward a fair resolution. A manager will be reaching out to you directly to discuss how we can best assist you in resolving this matter.

  Sincerely,
  Rainbow Shops.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  To Rainbow Shops Management,
  
  Your recent response to my complaint is unacceptable. I presented clear evidence that the product I received was defective, and your generic reply citing a 30-day policy does not absolve you of your legal and ethical responsibilities.
  
  This issue is not about a missed return window. This is about selling faulty merchandise and then dismissing the customer after the fact. I have spent time gathering evidence, submitting complaints, and dealing with an issue that shouldve been handled immediately and professionally by your store.
  
  At this point, I am not only requesting a full refund, I am demanding monetary compensation for:
  
  My time spent resolving this issue
  The inconvenience and stress caused
  The lack of proper customer service
  And the violation of my consumer rights
  
  If Rainbow Shops truly values its customers, then I expect immediate action not another vague message from a manager who never contacts me. Im prepared to take this further by:
  
  Filing a formal complaint with the ************************
  Leaving public reviews across all major platforms
  Contacting the local news or consumer advocate groups
  And pursuing any legal remedies available to me
  
  
  You have 7 days to respond with a resolution that reflects the seriousness of this of this matter.
  

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into store to return an item purchased a week prior. Store give you 7 days to return to receive cash refund with receipt. Store employee stated ai couldnt return my item beicase at a certain time of the day returns arent accepted. The store was still open for another 20 minutes being the time was 540pm and store close at 600pm on Sundays. In regards to returns, the receipt only states May11,2025 is the last day to return. No hours are printed for returns nor posted in the store. Cashier at store #*** stated the is the policy for all Rainbow stores. She then told me to come back and he flowing day. The following day, per store policy I would no longer be eligible for my money back but only an exchange. I asked for cashiers name for my complaint but she refused. Therefore I asked for her mangers and was told its *****. I proceed to call their customer service but its closed in the weekend so I sent an email instead.

  Business Response

  Date: 05/15/2025

  Hello,

  Thank you for reaching out and bringing this matter to our attention.

  We sincerely apologize for the inconvenience and frustration you experienced at Store #***. If the store was open, the return should have been accepted. We regret the miscommunication at the store.
  
  We are currently working with the District Manager of the store to ensure this issue is resolved appropriately. Our team will reach out to you directly to confirm the best time for you to return to the store so that your refund can be issued as originally eligible.
  

  Customer Service will continue to follow up to ensure this matter is fully resolved to your satisfaction. Thank you for your patience and for allowing us the opportunity to correct this.
  
  Sincerely,

  Rainbow Shops

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 5th, 2025 CEO ****** ******** Rainbow Apparel *********************************************************************************************************************************** 1943 ***** Louisiana Reference No.: Order # ******* Dear ****** ********,The ************************ (***) role in regulating trade practices to protect consumers from unfair and deceptive acts. When businesses fail to meet the standards set by the ***, they can be subject to penalties and legal action. In January 2025, I made a purchase from Rainbow Apparel Co. CEO ****** ********. However, several issues arose regarding the order, leading to a violation of *** regulations. I was faced with a late delivery, incorrect items, and difficulties in communication with customer the service department.Violations of *** Regulations A. Delivery Delays The timeline of the order revealed a significant delay in the delivery process. Despite placing the order in January 2025, the shipment was only delivered to the local post office on March 13, 2025, and I got it on March 28, 2025. Such an extended delay of over two months raises concerns about the efficiency and reliability of the business's delivery services.B. Incorrect and Damaged Items Upon receiving the order, I discovered that several items were missing and that the items received were inaccurate. Notably, the shoes in different sizes, including two left feet, indicating a severe error in packaging and quality control. This situation not only reflects poorly on the business's product management but also violates *** regulations concerning the delivery of accurate items to customers.

  Business Response

  Date: 05/15/2025

  We sincerely apologize for the inconvenience and frustration you experienced with your recent order.
  We understand how disappointing it must have been to face such a delay. Please note that your order (#*******), placed on January 19, 2025, was shipped promptly on January 20, 2025. Unfortunately, the delay occurred while the package was in transit with the shipping carrier. We deeply regret that it did not arrive in a timely manner and recognize how this contributed to your dissatisfaction.
  Additionally, we sincerely apologize for the missing items and the mismatched pair of shoes you received. This does not reflect the level of service we aim to provide, and we are truly sorry for the oversight and inconvenience it caused.
  To resolve this matter, we have issued a full refund to your credit card account. Please allow 35 business days for the refund to appear, depending on your banks processing time.

  Sincerely,
  Rainbow Shops

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At ****************************** store. Multiple items were placed on the sale rack, the manager ****** told me the items were a full price and that they were not on the sale rack. I proceeded to show her. The item was on the sale rack, 6 additional items and she said she was not selling them to me for that price because they were placed there an error I informed her was a merchandising team concern not the customers she still refused to sell me the items even when it rang up on a sale price. She then went on to insult me to a coworker in Spanish which was understood to me because my sister happened to be on the phone hearing the entire encounter. I filed a complaint with the company and they told me it would be handled by their district manager, but I am not confident that it will be handled properly. I would like the store held accountable for its terrible treatment to customers and continued poor customer service.

  Business Response

  Date: 05/08/2025

  Hello,

  We are very sorry to hear about your recent experience and sincerely apologize for any inconvenience this may have caused.

  
  Please be assured that your concerns have been taken seriouslya formal complaint has been submitted to the store's District Manager and Regional Manager for review. Additionally, a **************** agent will be reaching out to you directly to help resolve this matter.

  
  We appreciate you bringing this to our attention and thank you for giving us the opportunity to make things right.

  Rainbow Shops.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Rainbow Shops Business Location: ************************************ Complaint Type: Product/Service Issue Your Desired Outcome: Removal of theft device OR full refund Complaint Details:On February 21, 2025, at 12:43 PM, I made a purchase at the Rainbow Shops located at ****************************************************. A security device was mistakenly left on a pair of shoes I bought. I only realized it when I returned home and tried to wear them. I went back to the store with proof of purchase through my bank transaction, which clearly shows the date, time, and amount of the sale.Despite this, the store associate refused to remove the security device or help resolve the issue. I contacted customer service and was told that no action would be taken without the original paper receipteven though this mistake was on their end, and I had valid proof of payment. Their response felt dismissive and made no effort to take accountability.I am simply asking Rainbow Shops to make this right by either:- Removing the security tag so I can use the shoes I paid for, or - Refunding the amount I paid for the unusable item.Ive retained all proof of purchase and email exchanges and am prepared to provide documentation.

  Business Response

  Date: 04/25/2025

  We sincerely apologize for the experience you had and any inconvenience this may have caused. We have spoken with the store manager, who is aware of the situation and will be happy to assist you in removing the sensor from your item. Please feel free to visit the store at your convenience so this can be resolved promptly. We appreciate your feedback and the opportunity to address your concerns.

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was a ship to store. I did not receive anything informing me it had arrived. I purchased the items elsewhere. I contacted the company and was then informed that the items were at the store and ready for pick up. I asked for them to be returned to the warehouse for a refund. I was told the would be and to wait 14 days. I have called several times. I have sent emails on Feb. 20, Mar. 11, Mar. 12, Mar. 24, and Apr. 3 2025. At first I was being told the package was still at the store and now since April 3 I am being told the package is still in transit with *****.

  Business Response

  Date: 04/23/2025

  We sincerely apologize for the delay and inconvenience you experienced regarding your order. We understand how frustrating this situation has been and truly appreciate your patience.
  Please note that a full refund has been processed today 4/23/2025. Please allow 3-5 days for the refunded amount to show on you account.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent ***** with rainbows on ************************************* on April 11th. On April 17th around 5pm i entered rainbows to make a return. I explained that the bag popped outside the location and my receipt got lost in the process. The Store Manager was extremely rude while explaining the store policy. I asked to speak to the supervisor and she told me there is nobody here but me, i am the supervisor. I asked can i speak with someone else because i did not like her attitude she told me there was nobody else that would service me and that i should wait on the side if i did not want her to service me . I called customer service and the representative was also rude on the phone so i hung up. I was able to speak to a nice employee that explained she was the store manager and the only one that can solve my issue. I told the store manager i was going to report her attitude and she laughed in my face and said and when you call customer service hand me the phone so i can say hello. I felt extremely disrespected because this was in front of other customers. As a store manager she was extremely unprofessional and i will not be shopping at rainbows again.

  Business Response

  Date: 04/23/2025

  We sincerely apologize for the experience you described during your recent visit to our ******************* location. The behavior you encountered does not reflect the standards we hold for our team members, and we take your concerns very seriously.
  A **************** Manager will be reaching out to you directly to gather more details and offer a resolution. We appreciate you bringing this to our attention, and were committed to addressing this matter appropriately.
  Sincerely,
  Rainbow Shops

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** advertising clothing items as linen and they are actually 100% polyester. The items are eligible for return but the shipping is $10.00. this is unreasonable when they have clearly lied about the fabric content in the title of the item(s) listing.

  Business Response

  Date: 04/15/2025

  Hi. We sincerely apologize for any misunderstanding regarding the item you purchased. Please note that the material content is listed under the "Product Details" section on our website, and for this item, it is described as 100% polyester. We understand this may have caused some confusion, and were sorry for any inconvenience it may have caused. For your convenience, we do offer free returns at any of our Rainbow store locations. If you need further assistance, a member of our **************** team would be happy to help.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am filing a complaint with Rainbow Shops; ***************************************************************** in reference to not being able to exchange a pair of leggings that I purchased on March 23rd,2025. On this day, I went to Rainbow Shops to purchase leggings. After I purchased the items, I tried them on and they ripped. Ive shopped for leggings at Rainbow for years, and they never rip. This particular pair that I purchased was not good quality. Today I spoke with both the Manager and Cashier about returning or exchanging the item.....a pink pair of leggings that I purchased a few weeks ago. I was not given the opportunity to exchange or return the item. I would like to have atleast a store credit or exchange for the item. None of the other leggings that I've purchased at this store have ever ripped, while I have tried them on. I have uploaded a picture of the item and the receipt. I usually do not have an issue returning or exchanging my purchases, until today.

  Business Response

  Date: 04/15/2025

   Hello. We sincerely apologize for the inconvenience and frustration you encountered with your recent purchase at our ************** location. We understand how disappointing it can be to receive an item that does not meet your expectations, especially as a valued long-time customer. Please know that your concerns are important to us. A member of our **************** team will be reaching out to you directly to further assist and offer a resolution. We truly appreciate your feedback and the opportunity to make this right.