Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Shops

  26170 Greenfield Rd Oak Park, MI 48237-1064

• 

  Rainbow Apparel

  7201 Aaron Aronov Dr Fairfield, AL 35064-1831

• 

  Rainbow Apparel

  8660 East Eight MIle Road Detroit, MI 48234-1117

• 

  Rainbow Shops

  1551 Niagara Falls Blvd Amherst, NY 14228-2703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned my online purchases from September 30, 2022 until today October 21, 2022. Its over $2000 in purchases and I have not yet received a refund. I was told that the items are at the warehouse but that the warehouse worker said the items were on sellable, which I dont believe which I cant believe because I send them back the day I get them back in their bags I keep my own records of everything I dont wear them anywhere because I dont go out of the house I live in Philadelphias and its full of crime do I have a problem maybe yeah Id like to wear to close but I have nowhere to go to wear them so that doesnt mean that you cant refund me and theyre giving me the runaround and I have order sitting in front of me that I need my money back 20 orders I need help with this I need my money back I dont need a

  Business Response

  Date: 10/25/2022

  Hello, the customer was contacted, and the issue was resolved. 

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 items from the local Rainbow store on 8/26 and used Klarna as my payment method. I returned 3 of those items within my 7 day return period. My original amount was $63.37. I returned $50.47 worth of merchandise. The store asked me to insert my debit card for the refund, even though they knew the original payment was made with ******, they issued the refund on my debit card.I just learned ( after ****** is still trying to charge me for the total amount) that the sales associate was supposed to issue a store credit since I paid with ******. I spoke with ****** and they asked that I reach out directly to Rainbow. I did reach out via email. I have an email from Rainbow admitting that the store was negligent and should have issued a store credit. Store credit makes sense if I'm still responsible for payment!I called the Rainbow store I purchased the items from, as well as the corporate office. All 3 team members I spoke were very incompetent. They kept saying I'm still responsible for paying the full amount $63.37, even though I returned the merchandise! How does that make sense?? Why am I responsible for paying for items I returned? Your store was negligent and did not process the return properly due to not following the correct protocol. Rainbow is responsible for paying Klarna, not me. The Klarna rep stated Rainbow is the only store they continue to have this issue with - not processing returns properly that are paid via Klarna.Rainbow needs to contact ****** to have this issue resolved immediately to prevent possible further action on my part. Rainbow also needs to properly train their managers and associates so this does not continue to happen!

  Business Response

  Date: 10/19/2022

  Hello. the store processed the refund correctly. Since you paid with ****** the store will refund the credit card you have attached to your Klarna account. 

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23, 2022 I visited Rainbow Shops located at ******************************************************************************** and spent $112.61. Included in this purchase was a gold, pill shaped clutch bag that I needed to desperately use for work (iHeart Radio Music Festival 2022) because large purses/bags were not allowed inside the event.Upon arrival to the event 4:30 pm on September 23, 2022 I tried to open the clutch to get my ID and event ticket to show to security check in and unfortunately the "bow" which is used to hold the clutch together broke. When I bought it, I was advised (during your check out process) that: "These items may be returned within 7 days with a receipt......") nothing else......Once I arrived back to **********, I called my local rainbow shop located at *************************************************************** at ************ to attempt to return the clutch and was advised that since they dont sell purses they could not accept the bag.I then contacted the customer service line at ************ and was told since the bag had no tag on it, it was unrefundable.....I asked to speak with a supervisor and was told there was no supervisor available....Today is September 29, 2022 so the "7 day return" window has passed and I spent $22.99 on a purchase that is no good. The event in ********* last 7 hours so for an 'entire' 7 hours, I had to "clutch" the bag closed due to it's defective build.I would like either a refund or a credit.Thank you

  Business Response

  Date: 10/06/2022

  Hello, we are so sorry to hear that your bag became defective after only one use. Someone from our customer service team will reach out to you today Thursday 10/6/22 to see how we can fix the issue for you. 

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Today is October 7, 2022 and I have not heard from anyone. I can not accept this response at this time until I hear from customer service.

   

  ********* 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 10/25/2022

  Hello, we reached out to you on 10/19/2022. Please contact our customer service team at ************.

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved due to a refund in the form of a "store credit" via email that I received however if I am not able to use my refund/credit, I will be following up with another complaint.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel an order before it was fulfilled. For some reason the app pulled the address from the card I used that also had been updated the day before. The address I put in to ship my order was not used. Instead, it used my old shipping and billing address. I tried to cancel the order. They refused to cancel because it's in the system to be shipped out. The order still had not been fulfilled and I was told that I only have 15 minutes to cancel an order, which is absolutely absurd! If a mistake like this or an issue arises, you would think that a company would do it's best to resolve the issue, like see if they can hold the order and correct the address issue to where it was being shipped, but they offered me nothing. I was made to feel like it was my fault. Why would I put an address in that I am no longer at? It just doesn't make sense. Then I was unable to speak to a supervisor. I was put on a callback list and would be called from ***** hours, which is quite convenient for them. I'm absolutely upset and will never use this service again! I will be sure to tell my friends and they will definitely tell theirs. Since I'm no longer at the address, I am unable to receive that order and would like my money back. This is a corporate issue and something happened in their app that caused this.

  Business Response

  Date: 09/28/2022

  Once you place your order you have ***** minutes to cancel your order. The option to cancel your order is on your confirmation email we sent you after you place your order. Once your order begins to process, we are not able to cancel your order. Our system is designed to process orders as quickly as possible. Before submitting your order, you have the option to review your order information. Your order has shipped and delivered. The ***** tracking number is ********************.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When making my purchase, I clearly stated I do not want to purchase anything I can't return. She said the only thing you can't return is sale items. There is no fitting room so you have to go home, try out on and return what you don't want. NEVER DID SHE SAY YOU CAN'T RETURN BODY SUITS, I WOULD HAVE NEVER PURCHASED THEM. I went to return them at another store and she said I can't and now I'm sick with 2 items I don't want. I should get my money back, they were literally purchased on Friday for an event that I didn't need the items for. I WANT A REFUND LIKE MOST OTHER STORES!!

  Business Response

  Date: 09/22/2022

  Hello, someone from our **************** team will reach out to you to assist you with this issue. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to rainbow shop in my vicinity On August 3, 2022 I purchase these items around 8:58 PM. I purchased a total of seven items I was only in the store for around 10 minutes I went to the cashier handed her my items to check out, when I got home to try on the items I noticed I only had six of the items that were on the receipt. The next morning I went back to the rainbow to see if I could resolve the issue and just get another pair of the shorts that I did not receive. The store manager was there at the time being very rude with no customer service skills at all; told me that the district manager had to watch the video camera in order to issue my refund or the item because they didnt have any turn backs that night that I Made the purchase. Called back again the next day the store manager picked up the phone again; even after she told me the District manager would be there that morning I called in that afternoon to try to see if she had a chance to review the tapes and the general manager told me that she was not in and she just hung up the phone on me very rudely. I just want my money back at this point I will never shop at a rainbow ever again. If people do not like their jobs they need to quit. The manager at this location in ********* ************** on ********************** is very low vibrational and really need to do some soul-searching. Transaction # ******

  Business Response

  Date: 08/09/2022

  Hello, we are so sorry to hear that you did not have a good experience at one of our store locations. A customer service agent is working with the DM of that location to get this issue resolved as soon as possible. She will be following up with you in ***** hours.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9 2022 I purchased $63.57 in merchandise from Rainbow store #*****, *************************************************** July 18 2022 I went to return one item and was told I could only have a store credit. Upon asking why, was told that after 7 days you could only receive a credit. I asked where's this posted. Both young ladies lowered their heads and said it's not posted. I asked how is this fair to the customers. No reply. I said I really don't want a credit. The manager ( for clarification) was white, said you're the first person to ever question the policy. Since I couldn't get my money back I found something else and purchased it and 2 additional items. Upon trying them on at home I decided to return all items. At first the cashier was refunding all of the money, until I said , oh a full refund. She stopped and called the manager over, who made some kind of adjustment which ended up, once again given me a partial refund and a store credit. I refused the credit saying I just want my money back. Was told I could only get a credit I called corporate for clarification of policy and a solution. Corporate tried calling the store but got no answer. I told them I standing in the store and the manager is right here. Corporate told me that someone would get in touch with me about the matter. Before I called the manager offered to buy my ticket. I refused. I also noticed that the store has "conveniently" posted the policy after dealing with me questioning them about not posting it in store.Spoke with corporate on August 2and was told nothing could/would be done, even after explaining again, the circumstances and just wanting me refund of $21.19.Respectfully,*****************************.

  Business Response

  Date: 08/09/2022

  Hello, items must be returned with 7 days to refunded back to the original payment method. The date to return items to receive a refund back to the original payment method and the policy is on the bottom of our receipt

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Rainbow Store at ************************, *** on 07/06/2022. I bought three (3) sets of pajamas for a total of $44.97. Since they do not have a fitting room, I took them home and tried them on. Turned out there's a problem with all of the pants - all of the medium tops fitted well, but it seems like the pants were either small or extra small. They did not fit. I visited the store today, 07/13/22 to request a refund and was told that pajamas are not refundable. This was not mentioned to me by the cashier when I made my purchase, otherwise I would not have bought them. My tags show that they are refundable within 7 days; the receipt shows that if they're returned after 07/13/22, only store credit will be given. The manager and cashier (who rang up my items that day) refused any of these forms of refunds. They were rude and not truthful about their policy. They refused to help me. The cashier told me to donate the pajamas to someone. I would like to have a refund for my purchase because the pajamas are defective, and my receipt and tags on them clearly indicate that I can receive a refund within 7 days.The Receipt # is ***************; Store #*****; Term #***; Trans #******.

  Business Response

  Date: 08/03/2022

  Our customer service team has tried reaching out to you at the phone number provided on your BBB complaint. Please call us back so that we can work to resolve this issue with you. 

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received a phone call from this business in reference to my complaint ID# ********, as they claimed.

  My cell phone number is **************.  I would like to hear from them so that this can be resolved.

  Thank you,

  ***********************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/28/2022

  We spoke to customer by phone on, 8/12/2022. She agreed to us issuing her a * Gift Card for the value of the items. The * Gift Card was emailed to the customer on Tuesday, August 16, 2022. The customer emailed us on 9/23/2022 saying that she was unable to use the * Gift Card online. The customer was advised that our online store is not able to accept gift card. At this time our Gift Cards are redeemable in-store only. 

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10:03- ****** put me on mute , and never gave me a manager or even tried to assist me. I could tell that she didn't want to be at work today, because of her attitude. ****** is Very DISRESPECTFUL, she kept talking over me and hung ** in my face.. 10:05- i called back and got lasundra very rude and refuses to give me a manger or tell me what state that she was in. She started getting loud and hung ** in my face. 10:08 I called back and got ******* was very rude and hung ** in my face. This people are very unprofessional and belligerent.. 10:16- I called back and lasundra and she hung ** in my face. 10:18 I called back and the person just transferred me over ********************** ** in my face . 10:22 I called back and got ***** who answered the phone with an attitude. ***** **** was very disrespectful, and she hung ** in my face. 10:26 ****** got loud and started screaming I need to call back Monday or Tuesday. NO matter how many times i write in my diary. ****** hung ** in my face again. 10:29 ****** and she sounded soo bothered and hung ** in my face . 10:32 the person that answered the phone and put me on hold and then hung up 10:35 the person NEVER answered the phone and kept me on hold to avoid talking to customers. They just kept transferring me back and forth. No one ever said anything. 10:42 i called back and got ***** stated that it is ok for them to keep hanging ** in my face because I keep calling. I do keep calling because no one would assist me so I try to get someone that will. ***** kept huffing and puffing on the call. She started getting loud and hung up. 10:48 i called back and the person that answered the phone put me on mute and then hung up without saying anything. 10:58 I called back and ****** and the conversation was interesting. She said that she couldn't wait to get this call again do she could hang ** in my face again. 11:08 ****** told me that i didn't have any money to spend that i was broke and the items are just ****. She stated that i was d

  Business Response

  Date: 07/27/2022

  We are sorry for the experience you had with our ************* team. Our ************* Manager will review the calls and speak to the agents involved.