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Business Profile

Home Builders

Compton Cozy Cabins

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job not done with in time frame and is only about3/4 of it has been done but not properly and cheapest materials.

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September, 2022, I contracted with Robert C****** (C****** Cozy Cabins) to build, deliver, and set up a **** ***** ** cabin to be placed on my property in Dundee, NY. Build and delivery was to be completed by contractor in his facility during the winter months and delivered to my site in the late spring 2023. Per the contract with the contractor, I paid the contractor $30,000 by checks as deposit to begin the build process. To date (10/10/23), the contractor has not begun the build and has informed me in June, 2023, that he and his facility are not approved to build a **** ***** ** cabin. As such, he offered to refund my deposit on 6/28/23 and we agreed to its return to us. To date (10/10/2023) I have yet to receive any refund. Contractor has falsely claimed to be getting our refund to me on more then 5 occasions; but has always come up with an excuse on his failure to process and deliver my refund to me. I have made numerous documented contacts to the contractor. Contractor frequently does not respond to my emails, texts, and phone calls. Contractor sets up meetings to deliver refund to us and then never shows up. I have copies of contract, cancelled checks from me to the contractor, and emails and texts. These are available to BBB, but not submitted at this time due to volume. I can send hard copies of such if needed.

  • Initial Complaint

    Date:08/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ****** ******* to construct a turn-key 14x24 Whitetail 2 floorplan cabin from a portfolio of cabin floorplans he builds. He drew up a contract that we both signed on March 26, 2022 and at that time I paid him a cashier's check in the amount of $39,984 in order to expedite the build of my cabin and to "lock in" the best price. He has not finished the cabin project and is not responsive to my messages. He makes excuses such as he has Covid, he broke his ankle, he's getting a divorce, etc. and he makes promises /says he will come and finish the job "the first week in June" or he will hire a subcontractor to finish the job and/or he will have the remaining materials "trucked/transported" to the cabin site --He does not follow through on any of the promises. He has not been to the cabin to work on it since Jan. 2023. He does not respond to my messages in a timely manner and when he does eventually respond, it is a partial response. He is not communicative.

Compton Cozy Cabins is NOT a BBB Accredited Business.

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