Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE! I purchased an appraisal through ********* ****** ***** to support a HELOC loan I was applying for. The appraisal cost $875 and I did not have a choice as to which company was going to be used. The appraiser came out and had two different questions that he asked continually. - what modifications or updates have been done since we purchased and where is the water heater located. Otherwise, he spent 90% of his time measuring the home, using some laser measuring device 90% of the time. We spent about an hour here, appraising a 4 floor, 5000sqft house. The appraisal came back extremely low compared to other appraisals done for this same house in the past. Upon closer review, the listed square footage of the on the appraisal was 400+ sq feet less than actual, compared to two other past appraisals, a structural survey in 2010 and a comparison to the listed sq footage of the house next door, which is structurally identical to ours. In addition, our home is a 5 bedroom, 4 bath home, and always has been. The appraiser from Solidify missed a bedroom entirely, listing the property as a 4bdrm, 4bath. On top of these factual inaccuracies, a house that sold 6 months prior to the appraisal that is 1 mile from our home, has similar sub level sq footage as mine and listed as smaller in sq footage sold for nearly $150K more than the appraisal of our home claimed. When presented with these topics, Solidify would not re-visit, re-analyze, or re-consider the facts. WORST appraisal I have ever seen.

  Business Response

  Date: 10/27/2023

  We regret that you had a negative experience with your appraisal process. Upon review of your order, we see that the contractor did not fully address your concerns. A refund of $875 has been issued to your original payment method as requested. Thank you for bringing this matter to our attention. 

  Customer Answer

  Date: 11/02/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the standup approach Solidifi had to this and commend them on the excellent follow-up customer service.  
  
  Regards, 
  
  ***** ****

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My soon to be ex husband used solidifi title company in ******* county Florida to handle a loan he took on his/our home to buy me out and end divorce. My attorney was emailed to have me sign, notarize and overnight the papers to take my name off the deed. I was reluctant to do so without receiving any of the money agreed upon in court but I did. I rushed to do so and solodifi’s email stated that they had the money would be sent as soon as they had the signed and notarized documents. That was a week ago meaning it was delivered 6 days ago. I emailed the representative from solidifi several days after I overnighted it and received no response or acknowledgment. We are now past the deadline given by the court officer and I will be contacting the court tomorrow afternoon if this isn’t resolved tomorrow morning.

  Business Response

  Date: 06/20/2023

  Dear customer - thank you for reaching out. A member of our team has contacted you directly with the appropriate escalation contact for your lender. Please attempt to contact your lender/bank; we are happy to provide any additional assistance as needed. Solidifi strives to provide timely support for consumers and facilitate the resolution of any billing discrepancies. We thank you for your time, and are available for any additional requests for necessary support.