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Business Profile

Cleaning Services

Payne's Airbnb Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is Scamming people, he is not giving proper quotes, not looking at houses prior, demands more money, then does not actually do the work he offers to do. I am an older lady and had to do the labor he was paid to do! This business is not right, he is out to steal what he can from others, This man should feel ashamed of himself, Leaving the work to be redone, he had to be stood over and paid twice to complete the smallest tasks, the stress involved and the time off of work to deal with this poor business man and improper cleaning was awful. He tries hard to get away with doing nothing and taking payment. He offers to take top dollar to do things he knows nothing about like painting. He has not idea what he is doing, light clean, deep clean, his excuse for not doing anything and makes a nasty statement "I do what I get paid to do" UM well we did ask for a quote for. complete job and offers to pay more and agreed to pay yet the job still was not done, like how can you miss the disgust this business left, it was intention scam, then he thinks he is going on payroll for $25 hourly for weeks, insisting and telling me he comes back day and day after Day to do the same bad job. He stood here Conning me day after day just looking for some permeant work, it was a one time deep clean, we are unclear what this business did not understand about it and why it as not actually complete, it is basic, cleaning, because he is Scammer

    Business Response

    Date: 10/20/2023

    This lady is just not right. She is spreading false information about my business that is entirely not true. She expressed her white supremacist ideas stating that she doesn’t hate black people but she simply doesn’t like them. I instantly felt uncomfortable to go back and do more work with her. Just to add, she brung marijuana to the property and I told her I do not smoke and do pills as she had pills as well. As a result, she took to my business platform trying to antagonize me and my business and it’s only fair that I express this to my future clients thank you! - Payne’s airbnb Cleaning 

Payne's Airbnb Cleaning is NOT a BBB Accredited Business.

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