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Business Profile

Collectibles

Dave and Adam's Card World LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

This profile includes complaints for Dave and Adam's Card World LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dave and Adam's Card World LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/29/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wata graded game from their **** store (they were running an auction). The day after the purchase I received an email stating that my order was being processed and they would contact me again with shipping information. 3 days go by and I receive a message stating they now have "oversold the item" which is impossible for a 1 of 1 graded game with a wata serial number (the serial number is **********). The truth is they didn't like the sale price of the item and are backing out of the deal that I already paid for. Based on other reviews of the store this is a common occurrence. I like someone to look into them for breach of contract.

      Business Response

      Date: 01/04/2023

      We at Dave & Adam's are sorry that this has happen. This item was actually sold on November 17 2022 at ******** ********. The Auction number was *****. This was never supposed to go on **** to be sold because it already was sold. It was never removed from our website. We apologize for the inconvenience and if the customer would like we would like to offer them a $305.00 store credit to Dave & Adam's. This would of been the full amount that he would have had to pay for this item. I will add the customer service person contact at Dave & Adam's once we here back from the customer if they would like the store credit.  For over 30 years, Dave & Adam’s has been a leader in the collectibles industry. Our goal is to provide collectors around the world quality products at fair prices while also providing exceptional customer service. 

      Customer Answer

      Date: 01/05/2023

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I also plan to reach out to ******** to verify.  

      Regards, 

      **** ******

    Dave and Adam's Card World LLC is NOT a BBB Accredited Business.

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