Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my annual doctors visit on 11/20/25 and was told I had no co-pay because it was my annual visit. Several weeks later they sent me a bill for a $30 co-pay. Their billing department explained it was because I was seen for syncope. I did not want to be seen for syncope. I have had syncope for about 15 years and have seen specialists for it in the past who said to follow up if it occurs more frequently. It has happened once since then so I do not want to seek further evaluation. During my PCP visit I mentioned that it happened once in the past year. She wanted me to follow up with the specialist again and wrote me a referral, even though I said that doctor was not concerned the last time I saw them and I did not want to see the specialist. I also made them aware I was moving to a different state in a month and therefore would not be able to follow up and did not complete her referral.
  I also received a separate bill from the lab I did my bloodwork at where I was charged out of pocket for annual bloodwork for "deductible/coinsurance". I asked my insurance company why standard blood work (general health panel, lipid panel, thyroxine, free) for an annual visit was not covered. They said it should be covered and the only reason why it wasn't was because the CPT codes the doctor billed for were "diagnostic" when they should be "preventative". The doctor office is saying they were submitted as preventative the first time and are refusing to further assist me in the matter but my insurance company and the diagnostic center are saying otherwise. I feel like I am being taken advantage of as a patient and am being billed for unnecessary things.

  Business Response

  Date: 03/03/2025

  General
  Physician, P.C.726
  Exchange StreetSuite
  710Buffalo,
  NY 14210                                                                                                                        March
  3, 2025General
  Physician, P.C. Account No.:  ******Date(s)
  of Service:  11/20/2025  Thank
  you for your letter to General Physician, PC on February 14, 2025, relative to ******* *******. The Revenue Cycle Department has reviewed the account and have
  determined the following:In
  your inquiry, you requested that General Physician, P.C. review the billing relative
  to the following date of service of 11/20/2025. Upon
  review and investigation, it was determined that the patient’s account remains
  outstanding. The patient was originally seen for her annual wellness visit and
  within that visit spoke in depth with the provider about her syncope. There
  was further testing ordered related to *******’s syncope following the visit. If
  the patient presented for only preventative care they would not be responsible
  for the copay, since ******* discussed her syncope at length and required
  further testing this is identified as a separate, identifiable problem that
  requires additional evaluation or management, therefore was billed as a
  problem-focused visit resulting in the her copay.  We
  have billed the patient in accordance with all applicable Federal and State
  Laws, as well as within the parameters of their contract with their insurance
  payor.  We feel the billing to the
  patient is justified.General
  Physician, P.C. thanks you for the opportunity to respond to this matter and
  address the patient’s concerns. Please reach out to me should you have any
  questions or would like to discuss this further. Thank you. Sincerely,Alyssa
  B*********Director, Revenue Cycle

• Initial Complaint

  Date:08/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had screening colonoscopy in February 2023 general physicans is billing for diagnostic colonscopy. 152.04 dollars screening colonscopy is covered in full from insurance company united health care have been calling billing dept and insurance company can't get settled they continue to bill. Doctor verified the service along with scheduling dept. ****** ****** **** has deputed put grievances in to no avail. Billed incorrectly they deny the service rendered is free according to insurance I can't get it settled threatening collections not paying for a free screening!