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Business Profile

New Car Dealers

Vision Nissan of Canandaigua

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/16/2024 I leased a vehicle from this business. After the papers were signed I was told that the second set of keys for the vehicle did not come from the dealership in Webster where they got the car. They would get them and call me. On 7/22, I call the salesman and asked about the second key. I was told they still didn't have it and were ordering another one that should arrive in a couple of days. 7/26 I called the dealership twice, once in the morning & once in the afternoon. I had to leave a voicemail both times. With no response, I emailed the dealership with my problem. I received a call from their customer service late that day. When she tried to transfer the call to Sales, they had left for the day. She must have gotten in touch with my salesman because I received a message from him that he would call me the next day as soon as he got in the office. 7/27 I waited until 12:30 and phoned my salesman directly. No answer but shortly after received a text that he was finishing up with a customer and would call me. No return call and now it has been 2 weeks into this lease without a second key that MUST be turned in when the lease is up. I feel like they got their sale and they've moved on but this was part of the lease agreement.

    Customer Answer

    Date: 08/09/2024

    Better Business Bureau:
    The key has finally come in and will be picking it up tomorrow. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I bought my car from Vision I was promised three free oil changes. I've recieved two. I called to set up my third and they told me they will not do it because they no longer are doing free oil changes. It was part of the reason I bought the car from them. Because they added three free oil changes into the agreement. Now they are not living up to their end and want me to pay over $70 or the third oil change.

    Business Response

    Date: 09/08/2023

    After reviewing the complaint we would like to take care of the third free oil change. We are slowing going through some changes from the past ownership but still want to make our customers our top priority. Please reach out to myself at at [email protected] or ************ when you are ready for an oil change so I can relay the information to our service department to make sure the oil change is covered. Thanks you, ******* ******** 

Vision Nissan of Canandaigua is NOT a BBB Accredited Business.

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