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Business Profile

Moving Companies

Square Deal Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Square Deal Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

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Square Deal Moving has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Square Deal Movers who caused damage to our property and personal items. We were told that we needed to file a claim for insurance by providing a written statement and photos. In addition to this they charged for extra hours of service, the guys inside apologized for their company and even warned us about their neglect. We submitted everything immediately. It is 1 month ago today and they have yet to do anything to resolve the situation. When we call they saw we have 4 months to deal with this. Meanwhile we have had to pay for property damages before the closing of our house. Please help us.

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company packed my moving truck. I hired them because of their guarantee over their work and that their employees were insured.

      We moved across the country, from NY to GA. When we unloaded the truck, we found 2 bookcases completely collapsed, a broken foot off an antique piano, a crushed box labeled fragile with glass powder all over everything (glasses were crushed and the powder went everywhere), as well as other damaged items. I filed a complaint with the company asking for compensation for the ruined bookshelves and other items the same week we unloaded the truck. These damaged and ruined items were due to the way the truck was packed. Heavy boxes loaded on top of an antique piano with zero extra support, heavy items on top of bookcases with zero interior support, etc.

      2.5 months later, and they have given me no indication of compensation. They have broken their guarantee and my trust. They do not return my phone calls. I've emailed and called every week since the move and occasionally I get a one line email asking me for some random piece of information with zero update about the complaint or my reimbursement.

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Damaged furniture from Tennyson Ave to Century drive . Furniture broken chairs 100$ vase , bed destroyed , broken tv screen , broken glass coffee table . The list goes on . I wish to get reimbursement from this move or I will take it up with the attorney general’s office. This is an outrage . I expect full compensation form the moving company . Incompetent workers who didn’t rep the items didn’t give a shit and broke very important items of mine in my daughters.

    Square Deal Moving is NOT a BBB Accredited Business.

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