Complaints

This profile includes complaints for Heatherwood Luxury Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Heatherwood Luxury Rentals has 2 locations, listed below.

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  Heatherwood Luxury Rentals

  58 Vanderbilt Motor Pkwy Ste 100 Commack, NY 11725-5724

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  Heatherwood Luxury Rentals

  1737-7 Veterans Highway Islandia, NY 11749

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a 2-bed/2-bath apartment at ************ / Heatherwood Luxury Apts in 2020 with the understanding that upgrades were due, but couldn't be done due to COVID. I chose this location because it was a gated community with a security guard/house, gates and cameras & as a single woman whose young adult daughters would visit, I felt this essential to our security & wellbeing. Upon renewal in 2021 the rent increased the full 10% even though the guard was let go, the gates removed, cameras were knocked down/removed/non functional and no notice was given to the residents that our gated, guarded community was no longer gated or guarded. Now cars use the complex as a cut-through as they are no longer hampered by any security measures. I was told nothing was going to be upgraded in my apt and no other concessions were to be given. I have health issues that made moving at the time impossible, so I renewed, also being told improvements were going to be made as a changeover in management was happening. However, more cuts-maintenance hours were reduced, the lifeguard was taken away, no other security measures were put in ****************** about cars racing through the complex / kids hanging out till all hours were not addressed & this year, the rent increased by the full 10% once again. Communication is very poor with the on property leasing office and although I was promised they were trying to help me look for a 1-bed / 1-bath to reduce my expenses, I later learned apartments came and went without the promised communication. We still do not have security and I feel I am not getting what I am paying for, having moved into a guarded / gated community without either. I feel the residents should have had communication about our security by now, I feel my apartment should have had the promised upgrades and, if not, the rent should have only gone up the 5% and not by 10%. Especially because I feel I am paying for services I signed on for that were taken away.