Complaints
Customer Complaints Summary
- 667 total complaints in the last 3 years.
- 234 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for items still not received. Shipped on 12/9/24. The *** is being delivered by ******, which is the worst courier in the business! Tracking shows delay after delay and misrouting of the pkg. The items were a Christmas gift and now will not be received in time. ************ chose to use a poor quality courier for shipping to obviously save money. Their customers pay the price! I want a full refund so I can take my business elsewhere.Business Response
Date: 12/26/2024
Please allow us to express our sincerest apologies for the non-received package. Our records show that this package is still in transit with the courier however, the courier has not provided any details regarding this delivery. We have issued a full refund to customers pay method.
Thank you
Customer ServiceCustomer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
Date:12/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order December 2. Order # *********. I paid ***** USD (****** CAD)The courier marked my order as undeliverable, since i am in ******. I have reached out to FragranceNet since December 9 (the day the courier marked my order as undeliverable) and FragranceNet told me that if I hadn't received the order by Dec 23 to come back for a refund. I have not received the order, and the courier still has it marked as undeliverable (they chose to use Canada Post)I tried calling yesterday, but they aren't taking calls. The message told me to send an email instead, which i did. I haven't received any response. I reached out to them again today, with no response. I even tried contacting them through their social media (instagram) with no luck. This company has ghosted me. They cannot deliver to me, since I'm in ******, so i am requesting my money to be refunded please.Business Response
Date: 12/24/2024
Please allow us to begin with our apologies for the non-received package. We have issued a refund to the original pay method for this purchase.
Thank you
Customer ServiceCustomer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *******
Initial Complaint
Date:12/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Terrible customer service!! When you go to the option to cancel order they have purposely made it giv4 you an error!!! all other contacts no involving money work! I emailed them 12 times in 2 weeks no reply no refund! Tracking company says product is lost!!! Then I contact ****** ******* and they said they only have 3 authorized retailed and prefumenet is not one of them!! so they are selling fakes!! refund my money.Business Response
Date: 12/24/2024
Please accept our sincerest apologies for the non-received package. In addition, we truly apologize for this experience and for any inconvenience this has caused. We have issued a full refund to the original pay method.
Thank you
Customer ServiceInitial Complaint
Date:12/24/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
bought a bottle of perfume from them on 12/12/24 and it's currently christmas eve and we have attempted to call but there's no kind of phone service for them. It says the item is ship0ped but when i called the shipping company they said they have yet to receive the package so we need some kind of solutionBusiness Response
Date: 12/24/2024
Please accept our apologies for the non-received package.Since this package has not been received, we have issued a refund for this purchase.
Thank you
Customer ServiceInitial Complaint
Date:12/24/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order for 4 men's cologne for my husband for Christmas. I received my order on December 20, 2024. The box that I received had 1 female perfume. A ********** Secret Pink. That is not what I ordered. I called the customer service number and got a recording that the office is only open M-F from 8-5. They offered an email address. I have emailed them twice and called and have yet to speak to anyone. I spent over $200 worth of cologne only for the order to be wrong. I just want what I paid for.Business Response
Date: 12/24/2024
Please accept our sincerest apologies for receiving the incorrect package from our warehouse. We have created a replacement package to be sent out to you. Tracking information will be sent once the order ships.
Thank you
Customer ServiceCustomer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ********
Initial Complaint
Date:12/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order perfume for a family member for Christmas on 12/13/24 and received confirmation and a shipping number. The **** in ******* is awaiting the package from FragranceNet. It was suppose to be delivered in 1-3 days. I have tried to call them direct but appears they have shut down their customer service. I have sent messages with no response. If they cant fill an order, they should be responsible enough to let the customer know so they can purchase something else from another vendor that can fill an order. They need to make this right with all they have done this to before a class action gets filed.Business Response
Date: 12/24/2024
Please allow us to express our sincerest apologies for this experience and for the non-received package. Since the package has not been received, we are more than willing to send a replacement package or issue a full refund for this purchase. Unfortunately, with the option for a replacement,we are unable to guarantee the arrival prior to December 25, 2024.
Thank you
Customer ServiceCustomer Answer
Date: 12/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I am making a notification that the vendor refunded my money.
**** ******
Initial Complaint
Date:12/24/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Returned their products with the *** and shipping label they provided. No refund given by themBusiness Response
Date: 01/02/2025
Please accept our sincerest apologies for the delay with the refund for the returned items. We have issued a refund to the original pay method.
Thank you
Customer ServiceCustomer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ****
Initial Complaint
Date:12/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I tried reaching out to someone but no one answered the phone I also emailed but no reply yet , my order number is *********. I asked all of my neighbors and nothing . Im not even sure where my order is or what happened but I payed extra to have this order and its not here. And now I need it for a gift for tomorrow since its Christmas. Now there wont be any Christmas at all it is ruined . I dont know why this alway happens or why they didnt ask for signatureBusiness Response
Date: 12/24/2024
Please allow us to begin without sincerest apologies for the non-received package and for any inconvenience this may have caused. According to the information provided by the courier, this package shows delivered December 23, 2024. We truly apologize that the package has not been received and we have issued a full refund to the original pay method used towards this purchase.
Thank you
Customer ServiceInitial Complaint
Date:12/24/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had made a purchase for men's cologne..stated it was delivered sat 12/21/2024 @ 6:05a.m. the pkg was never delivered to my address! Attempted to call ************* and recording stated not taking calls to email them! I have emailed multiple times with absolutely no response! Unexceptable!Business Response
Date: 12/24/2024
Please accept our sincerest apologies for the non-received package and any inconvenience this may have caused. Since the package has not been received, we have issued a full refund for this purchase.
Thank you
Customer ServiceInitial Complaint
Date:12/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order and paid for expedited shipping. I got message a label was created on 12/20/2024 from *** however as I continue to check and it's 12/23/2024 it's saying they still hadn't received my package. What was the use for paying for 1 day shippingBusiness Response
Date: 12/24/2024
Please accept our sincerest apologies for the delay with receipt of this package. According to the details provided by the courier, the package is scheduled for delivery today.
Thank you
Customer ServiceCustomer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I would like to be refunded my one day shipping payment. This was a Christmas gift that I ordered last week. I paid extra for one day shipping. Earlier today it said it was out for delivery today. Now it has changed to December 26th. It took the carrier. Three days to even receive the package.
******** *******
Business Response
Date: 12/26/2024
We would like to offer our apologies for the delay with receipt of this package. We have issued a refund to the customers pay method for the expedited shipping charge.
Thank you
Customer Service
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