Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered with ************* on 12/11/24 , I paid for expedited shipping and received nothing . It is now 12/20/24 .. I have contacted them and the shipping company .. ************* customer service number doesnt work. Ive called 5 times and each time the machine told me something different.. one time I was out on hold for a hour and 30 mins, when I tried to call back the next day it told me To call back during business hours 9-5pm eastern time I called 2:33 pm I am on and living in EASTERN TIME.. The ********************** they picked told me that ************* didnt tell them that my package was suppose to be expedited. The shady shipping company also went into the tracking log and lied after I contacted ************* for a refund trying to make it seem like the package was delivered but someone was not smart enough to correct the dates ************* also lied saying my packages would be delivered on 12/18/24 but once again NOTHING. Nobody is trying to give me my money back.. I never wanna order with this company again .. I ordered through them for my kids Christmas gifts and now the main gifts and lost and I lost my money along with it VERY VERY VERY VERY UNPROFESSIONAL

  Business Response

  Date: 12/20/2024

  Please accept our sincerest apologies for the non-received package and for any inconvenience caused while attempting to contact our company.Since this package has not been received, we will issue a full refund to the original pay method used for this purchase.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration regarding my recent order, #*********. According to the tracking details, it was marked as "Delivered, In/At Mailbox" at 1:49 PM on December 19, 2024. However, I have checked thoroughly, and the package is nowhere to be found.Firstly, my mailbox is not designed to accommodate large packages, so Im baffled as to why it would supposedly be delivered there. This raises serious questions about how the delivery was handled.Adding to my frustration, I specifically purchased this fragrance because your promotion highlighted express shipping, which I trusted to ensure the gift would arrive in time for Christmas. Now, with just days left, Im forced to go out of my way to find a replacement gift elsewhere. This is not only inconvenient but completely defeats the purpose of shopping with ****** make matters worse, Ive been trying to contact your customer service line for over 30 minutes, waiting on hold with no response. This level of service is utterly unacceptable, especially during the holiday season when prompt and reliable assistance is ********** this point, even a redelivery is futile since it wont arrive before Christmas. I expected better from your company, and this experience has left me extremely dissatisfied.

  Business Response

  Date: 12/20/2024

  Please allow us to express our sincerest apologies for the non-received package. According to the information provided by the courier,this package shows delivered on December 19, 2024. Since this package has not been received, we have issued a full refund to the customers original payment method.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/12/2024 with Fragrancenet.com. 1oz Versace Bright Crystal 1oz ******* ******* Signature I was provided with a tracking number. Upon arrival, I opened the box and the perfume was not there. I received two samples and a few other pieces of literature. I've tried calling them several times during business hours, and cannot get through to anyone. I've emailed them and haven't received a response. This was supposed to be a Christmas gift, and I'm upset that they'd send a package without the perfume. I'd like a refund because obviously with Christmas being 6 days away this is forcing me to go out and have to buy a brand new gift. There are several other people experiencing similar situations. The company have shut their phones off during business hours. Several people including myself were waiting to speak with someone holding for up to two hours, and still haven't had the issue resolved.

  Business Response

  Date: 12/20/2024

  Please accept our apologies for the condition in which your package has been received. Per customer request, we have issued a full refund to the original pay method for this purchase.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *******
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/13/2025with the amount of $229.52 that shouldve been shipped within 1-3 days that has still yet to be shipped. I have called MULTIPLE times and have yet to be able to speak with anyone in regards to getting a refund!

  Business Response

  Date: 12/20/2024

  Please allow us to offer our apologies for the delayed with the processing and shipping on this order. Our records show that this order has been cancelled per customers request. The funds will be returned to the original pay method.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from this website, 3weeks ago, I havent received my items yet. I have attempted to reach someone by phone and email, no one has contacted me. I was hoping to receive my items before. Christmas. I only want the merchandise I paid them for. Thank you for your assistance.

  Business Response

  Date: 12/20/2024

  Please note our records show that this order is currently on hold with our Credit Team. Email notification has been sent to customer, requesting additional billing information. We ask that customer please respond to the email so that we may continue the process of the order.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have proof of several emails sent, I confirm my address each time. The delivery address is the same as billing. I dont understand what the issue is. Ive been dealing with this for several weeks now, this is very poor customer service.
  

  
  ****** *****
  
  
  
  
   
  

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please advise, as of 4:56pm Dec 26, 2024, I have yet to receive my package. I would appreciate an update on shipping and tracking number 

  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 12/27/2024

  Please note according to the information provided by the courier, this delivery is scheduled for delivery today December 27, 2024, with ****We ask that customer track this delivery with the tracking information provided.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order 5 days ago and still no status of shipping/tracking number.I have sent 4 emails to their customer service email and no replies.This is not the first time this issue has happened. They refuse to respond.

  Business Response

  Date: 01/03/2025

  Please allow us to begin with our apologies for the non-received package. Since this package was not received, we have issued a full refund to the original pay method.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My items were to be delivered within a week. The shipper will not give me a direct answer as to when I can expect to receive my items. I fear that I will not receive them before Christmas. ************* has an hour wait for customer service and its email link does NOT work. They obviously have gone with a very cheap shipper that no one has heard of. Therefore I expect ************* to make me whole by refunding the total amount. Since I cannot reach them, this seems inpossible. How do they merit an A+ rating from BBB is beyond me!

  Business Response

  Date: 12/19/2024

  Please allow us to begin with our sincerest apologies for the delay with receipt of this order and for any inconvenience this may have caused. Our records show that the order is currently in transit with the courier. The courier has posted that they are experiencing delays which is an unforeseen,circumstance. Since the courier will be making the final delivery, we ask that customer please contact us if this package is not received by December 21,2024.
  
  Thank you
  Customer Service  

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i order two products from fragrance narkwt on decc3. the site said if made purchase by 12/8 that we will receive by ****. i checked tracking . last week it was still not in the country and spoke with dobeibe who guaranteed it will be here. i checked again mon,16th and no movement. i left several messages with no return call. finally i spoke with a lady claiming to be a supervisor and didnt care about my situation. her only suggestion. was to credit my account. no. they promised delivery. i ordered way before the deadline. now i have no presents to give. unacceptable. and you guys give them a A+ rating?? makes you guys look stupid. worst customer service ever.

  Business Response

  Date: 12/19/2024

  Please note we were unable to locate a current order in our system that verifies to the information customer provided. The order number is not related to a ************* order number. We ask that customer please confirm the merchant that this order was placed with.
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 12/16/24 for the amount of $297.56 Express Shipping to be delivered on 12/19/24 They created a shipping label but as of today 12/19/24 the item hasn't been given to the mail carrier to ship. I have called their customer service 5 times and each time waited over an hour on hold and no answer. I have emailed to info / order email and no answer. At this point I don't trust this company and will like a full refund.

  Business Response

  Date: 12/19/2024

  Please allow us to begin with our apologies for the delay with receipt of your order and for any inconvenience this may have caused. Our records show that your order has shipped and is currently in transit with the courier. We apologize for the delays that the courier is experiencing currently.We are awaiting the courier to update their site and continue the process of delivery. We ask that customer please reach out to us on December 21, 2024, if the package was not received.
  
  Thank you
  Customer Service

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order from fragrancenet.com on 12/11/2024 and paid $696.77.on 12/12/2024 they email me said order shipped with *** and requested signature for deliverey. It marked delivered at 12/13/2024 5:47pm received by **** ***. But the problem is Im not at home that time how come it received by me? And also my family didnt get the package either. I contact their agent and they email me back said:due to numberous occurrences of package not being received, we are unable to issue a refund or a replacement for this order. This is an unacceptable reason because this is my first order. I request them to provide the detail about they mention numberous.then they email back with another reason is due to a matching signature being collected at the time of deliverey at the address provided .they unable to help. Its a so horrible customer service, i feel extremely insulted. Hope bbb could give a help to get my money back for the package i never received.

  Business Response

  Date: 12/20/2024

  Please note our records show that customer reached out to our **************** Team with regards to this purchase. The customer was advised to reach out to their financial institution to report this non-received package.  Once our Credit Team receives notification  from the customers bank, we will  offer assistance regarding this matter.
  
  Thank you
  ****************

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I request seller provide me detail about the numerous pack not being received but they still not do it.  I know they dont have the detail because this is my first order. Seller didnt tell the true information and I didnt sign for the package. Please provide me a copy of signature for delivery please  

   

  **** ***

  
  
  
  
   
  

  Business Response

  Date: 12/26/2024

  Please note our records show that customer was asked to report the missing package to their payment provider. We are able to confirm that this dispute is currently under review with the provider and our Credit Team. Once the decision is  reached, we will be notified and customer will receive notification from *******.
  
  Thank you
  Customer Service

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I file dispute case with bank because seller said due to numbous not being received package so they not gonna assist me. But when I request them provide detail about what package not being received, they didnt provide me the information. Because I never reported missing package with them before   Its my first order. Seller didnt give truth information. I dont want waste time   Please help  thank you  so much 

  **** ***