We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Smoking Products

Outlaw Dip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoking Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 cans of outlaw lucky lipper Monday august 28 and I paid for 3 day business shipping so I should have gotten my order today august 31 but I still havent received it Im just wondering where it is? Nothing more

    Business Response

    Date: 09/01/2023

    Hi *****,

    You ordered on Monday the 28th and we shipped it Tues the 29th. I am showing it is out for delivery today the 1st of Sept. You purchased first class mail that is the same as mailing a letter. There is no guarantee with first class mail. **********************************************************************************

    *******

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 3rd order number ******. To date (3/7/23) when I check the tracking number it still sits (just the label, no item) in ********* **. I paid for first class shipping (3 days). There has been no activity in the **** tracking. I can't Make contact with the business owner. I would like the product paid for, not a refund.

    Business Response

    Date: 03/07/2023

    Dear ******,

    You placed an order on Saturday March 4. We do not ship on weekends. All of our product is handmade. Today is Tuesday March 7. Your order should reflect in-transit today. 

    First class mail is equal to mailing a letter. That is a shipping estimate. You did not purchase Priority or Priority Express. The times listed are once we hand the package over to ***** Not total time. 

     

    There have been 0 communication come through from you since the order was placed a few days ago. Our email is noted on the site: **********************************

     

    *****************************

    COO-Outlaw Dip

    Customer Answer

    Date: 03/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

     It is now the end of the day (3/7/2023) and the **** has still not received the package from the business, and it is still not in transit. This is extremely frustrating,  and I see that numerous other customers have had this same exact issue.  

    ***********************





     

    Business Response

    Date: 03/19/2023

    Dear BBB,

    Sorry the customer finds the response unsatisfactory. His package was delivered as promised and I notice the customer has placed a second order. Both of which have been delivered over a week ago. 

     

    *******

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order and have yet to receive any products. I have emailed and called with no response from either. When I go to "manage subscription" it comes up a website "recharge" that you can not access. When you call the phone number it says to hit 0 to speak with a representative and it rings once and goes straight to a voice-mail. I want a refund for the purchase and the monthly subscription to be canceled effective immediately and NO MORE charges be taken from my account. I am very upset with how they are conducting business and defrauding everyone.

    Business Response

    Date: 01/19/2023

    I have received 1 email from *******/******** since the order was placed. Today 1/19/2022 at 10:30AM and this was my response:

    Hey *******,
    Sorry for the frustration. I have not received any other correspondence from you. Per our site the order doesn't ship until the 20th.
    I have cancelled, refunded and closed your acct. Sorry for the inconvenience. 

    *******

     

    Attached is a screenshot where the order would not ship until the 20th that they failed to notice.

     

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online a purchase from their app on 10/25/2022 with Priority Mail shipping through the ***** As of 11/5/2022, the tracking information on **** shows it hasn't shipped (screenshot attached). I've reached out to the company to ask for a refund and they haven't responded. I filed a dispute with my bank on the charges concerning this matter.

    Business Response

    Date: 11/22/2022

    Hi ******,

    Per your tracking it was delivered in ****** **********************************************************************************

    It was reshipped to you as promised and delivered 12 days ago!

    *******

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order on 09/20/2022 the number was ******. The following day the shipping label was created but the carrier never received the order and I can not get any information from them. I have sent emails, messages, filled out the website contact forms, placed phone calls and left messages with no response from any of those.

    Customer Answer

    Date: 09/27/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Outlaw Dip is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.