We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Wakefield furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/8/23 my 96 year old mother and I visited Wakefield Furniture in Herkimer, NY. She was looking to buy a swivel recliner chair. On display the store had the model that she liked but she didn't like the fabric and color. The salesman stated that he could get that model chair with the fabric she wanted, but it would take a few weeks. They agreed on a price and she paid for it with a credit card ($541.23).
    A chair was delivered to her house on 12/27/23. The next day she asked me to look at the chair because she believed that it wasn't what she ordered. I compared the chair with a photo of the chair I had taken at Wakefield. The chair was a different model and was not covered with the material she had requested. The chair was placed against a wall, covered with a sheet so that no one would use it and Wakefield Furniture was called. The salesman said he knew it was the wrong model and covering, but in the next few weeks he would get the correct one and would pick up the wrong chair when the right one came.
    Throughout January, February and into March nothing happened. Every week or so I contacted Wakefield either by phone or in person and was given the same line, "Your chair should arrive in a week or two or "Your chair should be on Friday's delivery from the factory."
    Having had enough, toward the end of March I asked Wakefield to pick up the "wrong" chair and refund my mother's money. At first he stated no, because we had had the chair too long and that it was now considered "used", but then he said they would pick it up and refund the money. Three appointments were made for the exchange in the second week in April, none of which did Wakefield Furniture show up.
    My mother and I now turn to the BBB to intercede on our behalf.

  • Initial Complaint

    Date:12/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 24th, I purchased a sectional living room set. The owner said that he had to order it and we would have it in 2 weeks. I drove by the business on November 6th and the display model was in the window still. On November 8th, he delivered what I thought was a new sectional that I had ordered. It turns out that he delivered me the display model. I know this because there were marks on one of the pieces and all of the connecting parts weren't there. So I drove back by the business and low and behold display isn't there anymore. I paid 1899 plus tax totaling 2056.33. I think that if you pay for something new then you should get what you paid for. I wouldn't never have accepted a display model for that kind of money. I feel that he owes me what I paid for or at the least half of my cost back in the amount of 1028.16. He should also be put on record for his shiediness.

    Business Response

    Date: 01/05/2023

    BBB spoke with a rep at the business who indicated that the matter has been taken care of.

    Customer Answer

    Date: 01/05/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    **** ******* 

Wakefield furniture is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.