Complaints
This profile includes complaints for United Radio, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 2, 20022 I purchased a **** SOUND BAR SYSTEM (5.1ch Home Cinema with Wireless Rear Speakers | *******)
from ******* for $299.99+ tax and on October 17, 2022 the rear speakers went out. *******'s return policy is only 90 days and I was advised to contact **** WARRANTY. A claim was filed and approved and I sent my system to a repair center provided by ****. The repair center contacted me to say they received such, followed up by a call the following day informing me that the rear speaker was in fact faulty and that parts would be ordered for replacement. I then received an email stating that the warranty was voided because "the wires were cut" & the serial numbers were "SCRATCHED" off the rear of the speakers, and that I would be personally liable...which is a BLATANT LIE!! Such defects were never mentioned in the previous calls and this is an attempt to "extort" monies n addition to recouping funds from ****. THESE WIRES WERE CUT BY SOMEONE AT UNITED RADIO REPAIR SERVICE! MY SURROUND SYSTEM WAS I PERFECT CONDITION EHEN I SENT IT OTHER THAN THE DEFECT IN THE SOUND QUALITY THAT WAS REPORTED. I called **** back to alert them of the issue and was told there was nothing more that can be done. I'm now out of $400 within 3 months and have consulted with legal counsel as I feel DEFRAUDED by **** & it's untrustworthy repair centers UNITED RADIO REPAIR. I have also filed a complaint with Consumer Affairs & Attorney General's Office
Business Response
Date: 11/04/2022
Mr. ****** submitted his **** ******* Home Cinema to United Radio for an in-warranty repair, he reported that his rear speakers were not working. His unit was received into our system on 11/2/22. At 1:17 PM EST We sent the customer an email acknowledging receipt of his unit and letting him know the technical evaluation has started. At 3:30 PM EST we sent an email to Mr. ****** with the estimated cost to replace his defective rear speaker. At 3:33 PM Mr. ****** responded back to us indicating this repair should be covered under warranty. At 5:02 PM EST we responded to Mr. ****** detailing the physical damage found upon evaluation of his unit. The speaker wire to one of the rear surround speaker was cut and the model/serial number label has been removed (see attached). Either of these conditions voids the manufacturer's warranty. United Radio has displayed timely updates to Mr. ****** as the technical evaluation process was happening. As an authorized Service Center for ****, we are responsible to determine warranty eligibility and act appropriately on ****'s behalf. The condition of the product, when received by United Radio, is not eligible for repair.Customer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards* ** ******
This is a BLATANT LIE and MALICE!! NO CORDS WERE CUT NOR WAS ANY LABELS TAKEN OFF. THIS WAS NOT THE CONDITION I SENT THIS TO UNITED RADIO!!! WHY WOULD O CUT THE CORD ONLY ON ONE SPEAKER OR TAKE OFF ANY LABELS?...I HAVE ALREADY CONTACTED LEGAL COUNSEL!Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a aftermarket amplifier for my car, made by ******* it went out I bought it in the month of May 13, 2022. It was under factory warranty. Because the store warranty was out. But the factory warranty was still good from ******* . The amplifier went out in August 2022 they send me a refurbish amplify Model #* ******
Serial #: ******** replacement amplifier that didn’t work in the month of September I send that back to them in 2022 September and
Now ******* is said at the end of October you will get it now they changed it to the end of November and they haven’t been giving me updates on the status of what’s going on repair order number United Radio Repair Order # ********** can you help me get disresolved? And Please make sure ******* send me a working amplifier because the last one wasn’t workingBusiness Response
Date: 11/03/2022
Mr. ******* submitted his ******* automotive amplifier for an in warranty repair on 9/9/22. Due to the nature of his failure United Radio deemed this unit not repairable and requested an exchange from *******. The exchange request was approved on 9/16/22, with the exchange going directly to Mr. ******* from *******. When Mr. ******* received his exchange, the unit was not functional out of box. Mr. ******* contacted United Radio, we instructed him to return the unit to us and we would notify *******. His defective replacement was received on 9/30/22. United Radio contacted ******* and another exchange was approved to be sent to the customer direct. This model is currently on back order with ******* not United Radio. Mr. ******* will need to work with ******* direct for any accommodation and/or information on when his exchange unit will ship to him.Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: United Radio Repair Order # **********. Repair technician diagnosed issue with product and provided a cost and time estimate for repair on Sep 12-13. Parts were estimated by 9/19. On 9/20, United Radio emailed an updated estimate of 10/3. On 10/4, United Radio emailed an updated estimate of 12/7. The non-availability of parts and repeated, implausible extension of the date for which parts would be received constitutes a breach of our agreement. I would never have agreed to a repair that would take months to complete.Business Response
Date: 10/11/2022
Dr. ******'s parts arrived on October 10. We repaired the headphones and shipped them out on the same day. *** tracking no. ****************** scheduled to be deliver on Friday, October 14. The repair cost of $122.88, charged to CC on file, includes all taxes and shipping. While we understand his frustration and apologize for the delay in parts, it is our hope that this repair is acceptable to Dr. ******.Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 6th, i bought a ******* sterio at a local *** ****. June 14th i had a friend install it in the dash of my boat. The boat did not come out of the garage till about September 14th. One trip to the lake and radio went out. I sent it to a ******* repair shop. They called and said it had corrosion inside and will not repair it ! My radio did not get wet !! I sent it back within 1 week of going bad. There is no way a radio can corrode in that short of span. It had to have already been inside. I payed 11 bucks to ship it to them,, now their trying to charge me to ship it back THIS IS A JOKE. I would like justice. Hell the radio is in the dash with a flip down water protector. My radio did not get wet from me ,!!!!Business Response
Date: 10/12/2022
Mr. ************ submitted his ******* ********** car radio for repair on 9/22/22 for an in warranty repair . He indicated he was getting an "Amp error message on the display". On 9/23/22 our technicians evaluated his unit for repair and found corrosion damage and evidence of liquid entry into the unit (Pictures attached). That same day we reported our findings to Mr. ************ and due to this type of damage his warranty could not be honored and we would nit be able to repair his unit. Mr. ************ stated that this was only purchased 3 months earlier and he didn't understand how this could be possible and requested we contact ******* to make an accommodation for him. On 9/23, we emailed ******* explaining the situation and asked on Mr. ************'s behalf an accommodation to be made. ******* responded back on 9/26 confirming due to the evidence of corrosion damage they will not honor his warranty or provide an accommodation for him. We notified Mr. ************ that day of *******'s decision. United Radio is unable to confirm what caused the corrosion damage or when it occurred, only that we found it present upon our evaluation. Mr. ************'s radio is ready for return to him in the same condition it was received. United Radio is not charging for the time and effort of our evaluation, we are only requesting the cost of return shipping back to him.Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a **** ******** on May 30th and it arrived on June 2nd, 2022. The unit ceased to function a month later and a warranty claim was placed in the first week of July. **** advised that I needed to utilize United Radio for the warranty repair. I proceeded through their process of which they reportedly repaired the unit, however, it was received back in a damaged condition.
I advised United Radio on August 15th that the unit arrived damaged and requested that a replacement unit be sent out. They declined to send a replacement unit and offered to have me send it in again to have it repaired.
After a phone call and 3 emails over the past week or so, I have not received any resolution to the damaged unit.
Frankly, I would be happy with a full refund or replacement given the amount of trouble.Business Response
Date: 08/25/2022
I spoke to Mr. **** on 8/24/22 to offer a solution that was satisfactory to him. United Radio contacted **** on his behalf and have arranged for his soundbar to be exchanged. United Radio has sent Mr. **** a prepaid shipping label and a shipping carton to have his unit returned to us to facilitate the exchange. Mr. **** indicated this solution was acceptable to him.
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