Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

895 total complaints in the last 3 years.
359 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my car there for a wheel alignment and the guy there proceeded to do other things on my car to cause my car to leave out of there not running and I had to have it towed somewhere else for it to fixed I would like it to be paid for
Business Response
Date: 03/20/2025
This letter is in response to the complaint from ****** ****,
#********. We
apologize that ****** had a concern after the alignment was performed on her vehicle. I was able to locate the invoice for service
that was performed however ****** did not provide the documentation for having
to have the vehicle towed and the services that needed to be done to the
vehicle to have the vehicle performing correctly. Once this documentation has been provided, we
will review it and find a resolution to this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, For your reference, These are my documents for review like I have stated before I don’t know why I observed him in my engine when I came for a wheel alignment

Regards,

****** ****
Business Response
Date: 03/24/2025
This letter is in response to the complaint from ****** ****,
#********. I have reviews
Ms. ****’s documentation, and we apologize there was a concern with the vehicle
at the same time our alignment was performed on the vehicle however the
alignment that was performed on the vehicle is in no way related to the fact
that the vehicle needed a Shaft Actuator, and a spark plug replaced. This unfortunately would be a case of missed
work on our shops part, and we will be sure to reiterate the importance of them
performing a courtesy inspection on every vehicle, so we do not miss the opportunity
to do further work on a vehicle. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Tire Choice (3603 S Dale Mabry Hwy, Tampa, FL 33629)

On March 4, 2025, I took my [2020, **** ***** ******] to Tire Choice Auto Service Center for a routine oil change and maintenance check. Their own inspection report confirmed that my vehicle had no prior issues (no leaks, overheating, or mechanical failures). However, within 24 hours of their service, my vehicle suffered severe mechanical failures, including:
• Overfilled oil, triggering an “Oil Level Exceeded” warning.
• Throttle control alerts and multiple dashboard warnings.
• Rapid coolant loss and engine overheating.
• A cracked radiator hose, rendering my vehicle inoperable.

Negligence & Unresolved Issues:
1. Service Errors: The shop admitted in a recorded video that these issues arose immediately after their service due to their mistakes, including overfilling the oil.
2. Failure to Take Responsibility: Instead of fixing their errors, the shop forced me to drive away in an unsafe vehicle, stating they “lacked the technology” to diagnose or repair the damage they caused.
3. Corporate’s Breach of Commitment: After reporting this issue to corporate, I was promised a review within 24-48 hours.
• It has now been FOUR additional days beyond their promised timeframe, and I have received no response, no update, and no resolution from their corporate office or supervisor.

Requested Resolution:

I demand that the company:
1. Take full responsibility for the damage caused by their negligence.
2. Cover all necessary repairs, including the radiator hose, cooling system, and engine damage.
3. Provide a rental car or reimbursement for transportation costs while my vehicle is inoperable.
4. Compensate me for additional expenses (towing, transportation, lost income).

Failure to Resolve Will Result in Escalation.
Business Response
Date: 03/20/2025
This letter is in response to the complaint from ******* ***,
#********. We
apologize Mr. *** has had such a deplorable experience at our location in
Tampa. I spoke with our risk management team,
and they have set up a claim with ********* our insurance company and someone
from ********* should be in contact with Mr. *** within the next 24-48 hours to
discuss the next steps in this process.
We apologize for the delay in this process. Due to this being set up with ********* today I do not have the case number however if Mr. *** does not hear from ********* in the allotted time frame, please have him reach out to us here at guest
services at ###-###-#### option 2 and we will be able to assist with that
information.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a defective tire, probably a busted belt. When I went to talk to Tire Choice about it, they said it looked like I hit a curb. I said, I didn't, the tire is a back tire. If I hit a curb, there would be scuff marks and damage. Instead of replacing the tire, they continue to blame me and want me to spend $318 for a new tire, balance and road hazard, which I refused when I purchased them. But this is not a road hazard issue. It's a defective tire!
Business Response
Date: 03/18/2025
This letter is in response to the complaint from ******* ******, #********. Ms. ****** purchased
a set of tires on July 27, 2024, and declined the road hazard warranty for the
tires when she was asked if she would like the coverage on her tires. I spoke with the location that has looked at Ms.
******’s tire and they found that there is a bubble on the sidewall of the tire
which is caused by an impact and not a broken belt due to the belts of the tire
being in the tread of the tire not on the side wall. This would not be considered a manufacture
issue with the tire. The manager of the
location did offer for Ms. ****** to purchase the RHW for the original 4 tires
and a fifth for the replacement tire and he would prorate the cost of the new
tire and gave her an estimate of $315.98 however Ms. ****** has declined this
offer. There would be nothing further we
can offer regarding the tire replacement due to Ms. ****** has driven 15,000
miles on the tires since the date of purchase. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my extreme frustration and disappointment with the appalling service I received at Tire Choice on February 28, 2025. I brought my car in for an oil change and brake job, expecting a standard service. Instead, I left with significant emotional and financial damage, and I am demanding immediate accountability. After waiting over four hours, I paid $503 in cash, using a ******* for a discount on the oil change. When I asked for my keys, store manager Antonio S. J****** walked me outside and, to my horror, informed me that my car had been damaged. It had reversed off the lift and crashed into poles and a wall due to a missed step or failure to properly secure the vehicle. Antonio then revealed that his supervisor, Shane L******** had explicitly instructed him to withhold this information until after I paid. The shock of discovering this was compounded when Shane L******* told me that I was still responsible for the bill, despite the fact that my car was no longer drivable. This callous disregard for customer care has caused immense stress and confusion.
I filed a claim with Monro Inc.'s insurance provider, *********, and learned that my car was deemed a total loss. The emotional toll this has taken on me is significant, and I am left with the burden of a vehicle I can no longer use, all due to your establishment’s negligence. I am requesting a full refund for the services paid, as well as support navigating the insurance claim for the damages and further compensation for the emotional distress this situation has caused. I expect immediate action to resolve this matter
Business Response
Date: 03/17/2025

This letter is in response to the complaint from Auberny
******, #********.

            I would
first like to apologize for what Ms. ****** has gone through when taking her
vehicle in for service. I spoke with our
risk management team regarding Ms. ******s case, and it was determined by our insurance
company that the damage was so severe that the vehicle is a total loss.   We have agreed that the services that were
performed on the vehicle should not have been charged.   I am processing a refund in the amount of $503.20
and this is being refunded as a check due to the services being paid for with cash. The check will be processed with this week’s
batch and will go out in the mail on Monday March 24, 2025. We do ask that the check be given 7-10
business days to arrive due to this coming out to the guest USPS.

Thank you for your time,

Theresa G*******
Guest Services Manager
Monro Inc.
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate your efforts to rectify this situation. I just need further information on how to get a refund of the ******* purchased for the oil change. Based on ******** website, I’m not to confident they would approve my request on the refund since it was redeemed. However we all know this is a special circumstance. Once we come to a resolution on the *******, I will be more than happy to close this case.

Regards,

******* ******

Business Response
Date: 03/27/2025
This letter is in response to the complaint from ******* ******, #********.
            You can
request a refund from ******* and they will give you a case number once you
have the case number that can be given to one of our guest service agents and
we will follow up with ******* to ask them to push through the refund.
Thank you for your time,

Theresa G*******
Guest Services Manager
Monro Inc.
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/13/2024, I had the oil changed in my 2019 ** ***** at this shop. In January 2025, I visited the shop for a subsequent oil change. The technician states that the oil plug was cross-threaded and so tight that it could not be removed. The shop informed me that I need a new oil pan and quoted over $1000 for this work.

The vehicle's oil had not been changed and no work was completed related to the oil pan or plug between visits at Mr. Tire.

I called Mr. Tire customer service since the local shop could not resolve this issue. I spoke with a representative on 3/3/25 who promised to escalate this issue to the district manager. I called back on 3/12/25 since no one followed up with me. The representative told me that the manager did not respond to the inquiry and as a result there is nothing the company can do. I requested the issue to be escalated beyond the district manager but the representative informed me that it is not possible. The representative insisted that if there was an error with the work at the shop on 7/13/24, it would have been reported at that time. When asked if it is possible that the technician did not realize that the plug was cross-threaded or overtightened, the representative stated it was unlikely but possible.

The company has not offered any other resolution except to charge me >$1000 for a new oil pan.
Business Response
Date: 03/17/2025
This letter is in response to the complaint from ***** *******,
#********. Due to the
amount of time that has lapsed since Mr. ******* had his oil change done on his
vehicle at our location, we would be unable to determine who was the last
mechanic to touch the vehicle. An oil
change should be done on a vehicle every 3-5 thousand miles or 6 months to keep
the oil life in good shape for the engine.
Mr. ******* has not returned to our shop for service since the invoice
of July 13, 2024, therefore we would not be taking responsibility for the oil drain
plug that needs to be replaced on the vehicle.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 03/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The vehicle is a 2019 ********** *****. According to the manufacturers guidelines, an oil change should be done every 10,000 miles or one year, whichever comes first. The vehicle was brought back to Mr. tire within the interval.The attached ****** report demonstrates that no oil service has been completed since the last oil change done at Mr. Tire on 7/13/24.
I am asking that the company stand behind their work as they advertise.
Regards,

***** *******

Business Response
Date: 03/18/2025
This letter is in response to the complaint from ***** *******, #********. A claim has
been filed with our risk management at this time due to Mr. ******* alleging we
have caused damage to his vehicle when we performed services on July 13,
2024. We do ask that Mr. ******* to give
our claims department 5-7 business days to reach out to him regarding this
matter due to this being a small department.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called to discuss an oil change. Had bought a ******* for this oil change. This ******* expired. I contacted ******* where they informed me the business was solely responsible to honor the ******* price already paid. I reached out to Monroe tire in broadway in East Providence RI on broadway. They confirmed this was true and penciled me in for the appointment. When coming to my appointment they informed me that they would not be able to take me in at the scheduled time. They asked me to come back in an hr or so. Upon return the front desk manager Joe serviced me upon this he I explained to him I believe it was him I talked to the other day an explained I am am the one with the expired ******* that ******* told me to home here and honor. He became irritated an started yelling at me that he does not have to honor anything. Upon this I explained to him I would not be here if I did not call your place of business as well as ******* and would not have made this appointment. He immediately became more irate took my keys slammed them asked me for my confirmation number and told he what ever he will just do it. He then scolded me an kept saying how this is crazy why would I wait over 2 months to use an expired ******* I am crazy. He just kept belittling me for a service they offer threw *******. I have never felt so uncomfortable an scared. He treated me like I did not pay for my services and still refused to provide them an make me feel extremely uncomfortable. This was extremely unprofessional. I do not know how to proceed.
Business Response
Date: 03/17/2025
This letter is in response to the complaint from ****** *******, #********. Ms. *******
spoke with my office on September 12, 2025, and her complaint has been filed
regarding the treatment she received from the staff at the East Providence RI
location. The representative did agree
that he would process a refund for the cost of the oil filter that was charged
over the cost of what ******* states they cover for services and this refund is
being processed with this week’s check batch and the guest should have the check
within 7-10 business days post March 24, 2025.
Again, we apologize for the poor experience Ms. ******* has experienced
when going in for her oil change. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 18th of 2025 I had taken my wife’s ***** **** to get service done to it. Upon there inspection they had recommend that we replace the rotors and tires. I had decided to go through with getting the service done but was later disappointed in realizing that they not only told us that the job was done perfectly and that we might here a few squeaky noises as the rotors and breaks settle in but later take the vehicle to another shop just to be on the safe side and find out that they had installed the wrong rotors in the front of the vehicles and leaving the brakes practically hanging free which could have cause major brake failures with a high chance of an accident occurring. I had spoken with the individuals including the store manager and district manager with neither one of them being responsive on even providing us with a refund or reimbursement for the other shop having to correct the mistake. I have reached out to them on multiple occasions with still no answers and have been given the same excuse that they can’t do anything for me at the moment and that they need to wait to process any refund or reimbursement. It has now been over 4 weeks and I have not even received a simple update from them even when visiting them at the physical shop location too.
Business Response
Date: 03/11/2025
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and potential safety risk you experienced following the service on your ***** ****. We understand how frustrating and concerning this situation must be for you.Upon reviewing your statement, it is clear that the service provided did not meet the expected standards, and we deeply regret any distress this has caused. We take such matters very seriously and are committed to resolving this issue promptly.MONRO customer service has been notified and will contact you directly within 48HRs to resolve your concerns.
Customer Answer
Date: 03/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business has not offered any form of compensation for the time spent along with the service that the second shop had to perform to correct the issue that should have not occurred to begin with. This is not a reasonable refund and only shows the lack of courtesy and understanding of the big issue that overall could have caused a huge accident. Just refunding me for a set of rotors that I had to pay for to get the correct ones at another shop is a slap in the face. They need to make things right and provide a proper compensation for this issue.

Regards,

******** *********
Business Response
Date: 03/20/2025
This letter is in response to the complaint from ******** *********, #********. We are not
able to process a refund of compensation. We have made Mr. ********* whole for the
rotors needing to be replaced elsewhere.
We apologize that this occurred after our services were performed however,
we are unable to compensate for inconvenience.
If there are other out of pocket expenses that Mr. ********* is looking
to have refunded that occurred due to this situation, we would ask that he provide
that documentation, and we can review it for a refund.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in for an oil change and left with damages to hood and top of car. They have cameras so they can see when the car pulled In it didn’t have the damages and left with damages. Just wanted them to fix it and store manager Candace m***** was rude and obnoxious towards me and said sue her oh well.
Business Response
Date: 03/17/2025

This letter is in response to the complaint from *****
*******, #********.

*****s case
has been forwarded to our risk management department due to this being a claim
of damage to the vehicle while it was in our shop. The claims representative at our ********* insurance that will be handling *****’s case is **** ******* and he can be
reached at ###-###-####. The claim
number to reference when calling is *******.
There would be nothing further we can do here at guest services
regarding this matter at this time.

Thank you for your time,

Theresa G*******
Guest Services Manager
Monro Inc.
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed a new battery and was told by the shop manager Patrick that it was covered under warranty however when I went to the appointment for the battery to be installed he said that he made a mistake and it wasn't covered under warranty but he would take one out of inventory and put it in for me. He never put it on the invoice and now I need a new battery and they will not cover the cost since they said he didn't put it on the invoice. It would still be under warranty if he had. I was told by multiple employees that Patrick was fired for doing shady stuff but they still won't cover the new battery and it has only been 1 year since the first one was installed. They also put a changed oil sticker on my windshield but the service is not listed on my invoice. That is misrepresentation and I ended up with engine damage to my car which they would not cover. I tried calling corporate for help but they said there was nothing they could do about the battery since it wasn't listed on the invoice even though it was in the service comments about the battery. They said they can't clean up all of Patrick's messes and that is why he no longer has a job with them. They should take accountability for his actions and cover the cost of the new battery.
Business Response
Date: 03/11/2025
This letter is in response to the complaint from ***** *****,
#********. I have
reviewed the invoice that Ms. ***** is speaking of about her service that was
performed on February 1, 2024, and her recent invoice from March 7, 2025. Unfortunately, we would not be offering a
refund for the battery that was replaced on her vehicle in March. There would be no way to know why she paid a
labor charge on February 1, 2024, when having tire service done on her
vehicle. There is nothing we can do
regarding the cost of the battery she has replaced on her vehicle. If she is unhappy with the cost of the
battery and can provide an estimate for the parts and labor from a full-service
shop, we can honor our 30-day price match.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my tire from there last week. It lasted four days went flat. I had it towed to that location and they were so rude to meand so mean to me telling me that I have no 30 day warranty because I signed to declined it, but I wasn’t told what I was signing. I just told I was signing to release a call back into me. I had no warranty and they expected me to pay for another tire and they said I had a curb and I did not hit a curb. They said there was a slice on the side wall of the tire there was not and I said that to the man and he said in couple hours, they probably will be one.
Business Response
Date: 03/11/2025
This letter is in response to the complaint from ****** *******, #********. We apologize
Mr. ******* had a poor experience after having a tire replaced with our
location in Syracuse NY. I do not see that
Mr. ******* purchased the road hazard coverage for his tire and I believe this
is the warranty that the store was speaking of when he returned to the location
with the tire that failed. The road
hazard warranty is meant to cover the cost of the tire if there so happens to
be damage while on the road that caused the tire to need to be replaced or if
the tire needs to be repaired. If Mr.
******* could please provide the documentation from having the tire replaced
elsewhere and I can review it at that time to see if we can assist further.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

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Monro, Inc. is NOT a BBB Accredited Business.