Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  4731 Onondaga BLVD Syracuse, NY 13219

• 

  Monro, Inc.

  3384 Delaware Ave Kenmore, NY 14217

• 

  Monro, Inc.

  7225 Pittsford Palmyra Rd. Fairport, NY 14450

• 

  Monro, Inc.

  1860 Stone Rd. Rochester, NY 14615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Tire Choice on 2/2/25 to have new tires mounted and balanced and an alignment. There damaged all 4 of my rims and told me it did not happen there. I have pictures before I dropped it off and after the damage occurred. They did not call me when the vehicle was ready and put 16 miles on my car. I filed a complaint with Monro on 2/3/25. I paid $359.27 for the mounting/balancing and alignment. The car pulled to the right after the alignment so I made another appt to have it looked at as they told me they did not have time and there was not a manager. I made an appt for 2/4/25 to have another alignment done at a different Tire Choice. I left work early and was told they did not have time. I made an appt for 2/5/25 again had to leave work to go to it. They told me there were unable to get the alignment done correctly and would call me to schedule a time to go to another Tire choice with more experienced mechanics. I still have not heard from them. I went to ********* on 2/8/25 and paid $ 218.53 for another alignment. I have called them on 2/3/25, 2/5/25, 2/19/25. I have emailed them on 2/3/25,2/6/25,2/19/25. I gave them time to get my claim assigned and resolved. They have no reached out to me in anyway. I was told on multiple occasions that it is in claims and told yesterday that nothing has been done with the claim. Pictures included of rims before/rims after/alignment from 2nd Tire Choice (the first one refused to give me the print out)/alignment from *********/receipt from Tire Choice and *********

  Business Response

  Date: 02/24/2025

  This letter is in response to the complaint from ****** ******, #********.            We
  apologize Ms. ****** has had such a poor experience with one of our locations
  as well as not hearing anything from our claims department regarding the
  alleged damage to her rims during service.  
  I have followed up with our risk management department and someone
  should be reaching out from our risk management department or our insurance
  company Travelers within the next 24-48 hours regarding this claim of
  damage.                              For the
  Alignment that Ms. ****** has tried to have corrected at another location
  however the store did not service the vehicle for her I will be processing a
  refund for the cost of the alignment $137.79 back to the ********** Ms. ******
  paid with so she can take the vehicle to a shop of her choosing to have the
  alignment redone. Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I agree with the reimbursement for the alignment. I don't want the case closed until they have paid for the rims to be finished. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 02/25/2025

  This letter is in response to the complaint from ****** ******, #********.            There is
  nothing further we can do here at guest services regarding the damaged
  rims.  This is a matter Ms. ****** will
  need to speak with ********* insurance in regard too.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2024, I took one of my vehicles to the Tire Warehouse located in Ellsworth, ME. After 4 days later my vehicle was finally ready to be picked up and paid for *Installation of 4 new tires with mount and balance* Approximately 2 days later I had discovered there was damage on the front end, *center grille trim missing, hood dented, plate dented, white scratch marks on bumper/plate, etc. I then went back to the business to ask about the damage. The employee *only female working at that facility* Then stated "Yes, some lady came inside to tell me there was a vehicle hit in the parking lot by a white vehicle, so I went out to see and then I pushed the broken pieces back in place" The business never informed me of the damages when I went to pay and take the car back in possession I then proceeded to call the corporate office to report the incident, after corporate confirmed the incident with the employees onsite they then had me submit a claim with their insurance company. The insurance company then sent the quote for $1600 worth of damages then denied liability.

  Business Response

  Date: 02/24/2025

  
  This letter is in response to the complaint from ***** *****,
  #********.
  
              Unfortunately,
  there would be nothing further we can do here at guest services if our
  insurance company ********* has denied that our company has liability for the damage
  that was caused by a vehicle that was in our parking lot hit another vehicle.  This is a matter that should be taken up with
  the individuals vehicle insurance company against the person that hit the
  vehicle.  We apologize that the location
  did not express that there was an incident brought to their attention by
  another guest of the location prior to ***** taking his vehicle from the
  location.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/25, I took my car to get my tires changed out (I purchased for new tires to get replaced). Mr. Tire on rt 18 in east brunswick took about 4-5 hours to do this which I though was weird given the service provided. When done, I drove home and noticed they replaced two original tmps sensors from my car with cheap plastic/rubber ones. I immediately drove back the same day and asked the front reception who then confirmed that they did switch it because they broke my parts (after lying about it- and the front reception admitted to lying to cover for his mechanic). I have not received a resolution from them and they said they would order "original ****** parts" to replace the sensor but didn't provide shipping information and keep on saying the parts are on "delay". Please help and please see other ****** reviews, this place should not be in business.

  Business Response

  Date: 02/20/2025

  This letter is in response to the complaint from *** ** ****,
  #********.
              We
  apologize that *** ** **** did not have a better experience with our location
  in East Brunswick.  I would ask that the
  original invoice of the tire install be provided in order for us to research
  this matter further along with an estimate from a mechanic of choice that can repair
  the concerns with the TPMS on the vehicle and we can review the documentation
  at that time.
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Mr. Tire on 1746 Joppa Rd in Baltimore, Md. to have brake work performed on my car. After inspection I was told I needed a front left brake caliper in addition to all the brake pads being replaced on all four wheels. After the replacement of the front left caliper and all brake pads at Mr. Tire(1746 Joppa Rd) my car is squealing loudly during braking and I hear grinding in the rotors. After I returned to Mr. Tire and expressed to them my dissatisfaction with their work they reinspected my car and told me I should have replaced both the front left and right calipers at the same time, I needed rotors, and that I should have bought more expensive breaks pads. My complaint is I had the work done initially from the recommendation of Mr. Tire(1746 Joppa Rd)and this should have all been diagnosed and brought to my attention at my first visit so it could be repaired correctly(Replacing both front calipers at the same time) not after the work was performed and paid for to have me come back a second time to complain and be charged more to correct what should have diagnosed and fixed correctly the first time. In addition the brake pads that were installed were the pads that Mr. Tire chose to install on the car.

  Business Response

  Date: 02/20/2025

  
  This letter is in response to the complaint from **** *********, #********.
  
              I apologize
  Mr. ********* was not happy with the brake service that was performed on his
  vehicle.  We would not be offering a
  refund for the services that were performed due to there being more work that
  needed to be done on the vehicle.  What I
  can offer is Mr. ********* take his vehicle to a shop of his choosing and get the
  vehicle diagnosed with what will correct the noise he is hearing with the
  vehicle at this time we can review it to see if we can assist further with this
  matter.  We do see that the credit card
  charge on the invoice was reversed by the store discounting the services by
  $276.00 I am reaching out to our accounting team to ensure that this charge is
  reversed due to the store over charging on the first invoice.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First transaction 1/19/2025 I ********* took my car into tire choice because i thought my fuel was leaking from my car tire choice calls and tells me it is not leaking fuel but it could be my flex pipe so I proceeded with getting it fix while added a oil change to my car as well total cost was 500 almost 600$ two days later i take my car back to tire choice because my engine light is now flashing in my car and it’s sputing they call me and tell me my back 3 spark plugs need replace along with my coil packs and manifold gasket that will cost me 899.22 so they fix the issue I come in 1/29/25 to pay and pick up my vehicle told all was good have a nice day so I leave as I pull out of the parking lot my engine light is still flashing and my car is still sputing so I turn around and go back in and the man working tells me that it could be because I have a major gas leak when I just had my car in for a gas leak a few days before and was told I had no gas leak he tells me there is nothing they can do today so I leave my car there yet again and I get a call the next day from a patty she tells me sorry for mark u don’t have a major gas leak but ur fuel neck is leaking and if u change ur gas to premium and fix the leak that will stop ur car from misfiring she also informed me they knew my car was still misfiring after they had fixed the back 3 spark plugs so they fixed the front 3 as well but it was still misfiring after and was not communicated with me until after I had to come back in because the problem was still happening and she stated they did not know about the gas leak when I first brought my car in on 1/19/2025 but yet I brought it in for a gas leak and was told there wasn’t one that it was my flex pipe so I take my car to another shop on 2/4/2025 and find out that a bad spark plug was put into my car and that is why it was still misfiring I’ve tried to reach out to tire choice and have gotten nothing back from them twice now

  Business Response

  Date: 02/20/2025

  This letter is in response to the complaint from ********* ******, #********.            We here at
  guest services apologize that the agent that was handling Ms. ******s complaint
  did not get back to her regarding her complaint in a timely manner this is not
  the experience that we expect our guests to have when they are contacting us
  here at guest services.   I would like to
  say however that I have reviewed the documentation Ms. ****** provided to the
  agent from ***** who corrected the issue with the vehicle after the vehicle was
  into our shop and due to the tune up not being performed fully on the vehicle
  by our location on January 29, 2025, we do believe that we owe a refund for
  that service.  Ms. ******s paid our shop
  $202.97 for the spark plugs and coils to be replaced on the vehicle this is
  what we are offering as a refund.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep. 6, 2024, Monro's facility in Kingsport, TN repacked bearings on my trailer. On Nov. 14, 2025 the bearings failed due to them being installed incorrectly. The manager, Larry H***, at the Kingsport facility agreed and authorized a reimbursement of $1720.32. At the first of Dec. Larry told me corporate had approved and I would be sent a check. On Jan. 7, 2025 I contacted customer service at Monro and was told the check had been mailed. Our conversation revealed that they had not addressed the check correctly and would have to recall it and send a new check. On Jan. 27, 2025, I contacted customer service again and was told the check had been recalled and received and a new check would be written and mailed on Jan. 28. On Feb. 11, I contacted customer service again and inquired about the check as I hadn't received it. The agent said she checked with her supervisor and the check hadn't been mailed and it would be a month before it would. I asked to speak to the supervisor and was told they had went on break and she didn't know when they would be back. I left a message on the supervisor's phone and have had no response. I have left another message on the customer service site and have had no response. I finally left a message on their help site and have received no response.
  
  I have been waiting now for 2 1/2 months for an approved reimbursement and am unable to get a response. I would appreciate your help in receiving my check.
  
  Thank you

  Business Response

  Date: 02/20/2025

  This letter is in response to the complaint from **** *****,
  #********.            We apologize
  that the original check for Mr. ***** was not sent to the correct address and
  that our finance department requires a few weeks for us to see if the check is
  returned to us via the postal service.  
  The original check at this time has been canceled and a new check has
  been issued to Mr. *****.  The check will
  be leaving our bank on Monday February 24, 2025 and we ask due to it being
  transported via USPS that the guest give it 5-7 business days to arrive in his
  mail box.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if the check arrives in the time frame that was specified in their response. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my back brakes done at Monroe in Vernon on Saturday January 18th. On Friday Jan 31st my car was making loud noises from back breaks like something was wrong. I immediately called to speak to Manager Devin to make an appointment for them to be looked at. On my way home from work driving the noise got incredibly worse. I tried to make it to my house which was about 20 min ride. When ever I had to stop my car would make a horrible noise it would buckle I didn’t know what was going on. I came to a stop light it sounded like someone cut my breaks they were buckling and making this loud noise. I was less than mile from my house. When I stopped it my car barely would move but I was able to drive it to next light which it made even louder sound. It was terrifying. I was afraid I was going to get hit from behind many times. My car did buckling again and luckily there was a side street I pulled into because my car wouldn’t move. I parked car in front of house blocking driveway my car wouldn’t drive anymore. The tire was flat. These were breaks I just had replaced. I had someone come help me put spare on. The inside of my rim was destroyed. I called Monroe they paid for delivery to their store. They fixed break. The break was not installed properly a top bolt on calipers wasn’t tightened and caused destruction to rim. I went following Monday to get new rim which does not match 3 other rims I have this one is steel and mine where polished aluminum. I asked for man that caused damage to not touch my car. Manager disregarded my wishes and had him install rim. I called corporate they said they would call never did. I called few days later they said Vernon said that’s best they can do. Infuriated I told corporate they need to put similar rim. They said to get estimate. I spent 3700 in repairing my car there. I’m very upset. I could’ve seriously damaged my car in accident and gotten hurt. The drive home was traumatizing. I just want my rims to match this isn’t my fault.

  Business Response

  Date: 02/19/2025

  This letter is in response to the complaint from ***** *************, #********.            ***** spoke
  with our guest services team regarding her complaint and due to this being a
  claim of damage to the vehicle her information has been forwarded to our risk management
  team for this matter to be investigated further.  It looks as though the case was sent over
  today February 19, 2025, it can take a few days for the risk management department
  to reach out to ***** regarding this matter due to that department being made
  up of only two agents.   There is nothing
  further we can do here at guest services regarding this matter at this time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 tires from Allen Tires (1725 Superior Ave, Costa Mesa, CA 92627). They were only able to install 1 tire, they could not install the 2nd tire. They said they would refund for the 2nd tire, and would submit the refund request on December 4th, which would take 2 weeks to be authorized and approved. I’ve contacted them 4 times Inquiring about the delay. They keep telling me the refund is approved, but they need to get it signed off by a manager. It’s the same story each time I call, this has been going on 2 months with no refund. Case number ******. Invoice ****** 
  They owe me a refund of 50% of what i paid, they gave acknowledged this. So the fair resolution would be to issue the refund of $832.02. Which is the correct amount and the amount they confirmed I’m due.

  Business Response

  Date: 02/11/2025

  This letter is in response to the complaint from ***** ******, #********.            We
  apologize that there was a delay in the processing of the refund for the single
  tire that was not installed onto your vehicle Mr. ******.   The refund has been processed in the amount
  of $834.67 and was refunded to the **** card our invoice was paid with on
  February 6, 2025.  This should have reflected
  on the card within 3-5 business days of that date.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monro serviced my brakes and tires on Nov 8, 2024 and replaced all 4 tires, rotors, and brake pads. While traveling the rotor fell off the passenger rear wheel, puncturing the aluminum rim, and stranding us in Nachez, MS. I have worked with the local store 163 manager but have been unable to get a credit for all parts and labor for the Monro service, via phone and email, but I’m always given excuses for delays. While I understand human error exists, this was significant malfeasance on the part of the mechanics, and the receipt says no one did any quality review. Basically, the mechanic failed to tighten the 2 bolts which hold the caliper in place, so it finally wiggled free and brought the car to an immediate halt. Had this occurred on any busy road, lives could have been lost.

  Business Response

  Date: 02/11/2025

  This letter is in response to the complaint from ******* *****, #********.            We
  apologize Mr. ***** has had this concern after having brake service performed
  at one of our locations.  We would ask
  that Mr. ***** please provide an invoice from the shop that has repaired the vehicle,
  and we can review the documentation at that time.   I have a refund request that was provided
  from our location 163 however we can not process this refund with out the documentation
  that supports the claim that our work was not completed properly and the
  approvals from the management that oversee that location. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed Monro’s response in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have already provided receipts to Monro and I have worked with the local store 0163 manager, James T******, as well as *************************  They have already requested and received the receipts.  Moreover, I already explained to Monro that I’m looking for the entire bill amount to be refunded to me — as they put myself and others in a life threatening situation due to their gross malfeasance . Monroe’s response to the BBB complaint is yet another effort to delay settlement of this claim.  They are hoping I will simply “go away” — but I will continue to pursue all avenues to get justice. 
  Regards,
  
  ******* *****
  
   

  Business Response

  Date: 02/20/2025

  This letter is in response to the complaint from ******* *****, #********.            This matter
  has been resolved here at guest services by a full refund of services that were
  performed by our location in the amount of $1,800.88.  This refund was processed on February 13, 2025,
  back to the **** Card the invoice was paid with. This should have reflected to
  the card at this time.  This process only
  takes 3-5 business days. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car towed to Mr. Tires because it would not start it over heated and broke down. Before getting it towed I called ahead to see if they could fix it I explained the problem and they told me I could get it towed there August 29th 2024. During that time they were communicating with me telling me when it’d be ready. I even went there a few times to get a couple of belongings out of the car and my father went with me. They called within a week and said I could pick the car up. My mother took me to the car to pick it up when I went to start it; it wouldn’t start ot was doing the same thing it did when I dropped it off. After I had already paid $1,200 on 9/12/24. They’d told me after I already laid and they said they could fix it that something else was wrong and they couldn’t fix it. 3 different mechanics told me they should have never said they could have fixed it in the first place and that they’d “got me”. I called to speak with a district manager no one got back to me and they won’t give me a refund. And they towed my car. For 6 months I’ve been covering to work when I could have kept my money and got a new car.

  Business Response

  Date: 02/11/2025

  
  
  This letter is in response to the complaint from ****** *******, #********.
  
              Thank you,
  ******, for bringing this matter to our attention regarding the services that
  we have performed on your vehicle not fixing the concerns.   I have spoken with the location that
  performed these services as well as reviewed your documentation with our
  director here at guest services and we are going to refund you for what you
  paid our shop due to our shop not correcting the issue with the vehicle and
  unfortunately the vehicle needs a motor. 
  The refund of $1,213.70 will be processed on February 13, 2025, and will
  be put back onto the Visa card our invoice was paid with.   This process can take 3-5 business days for
  the credit to reflect to the card.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.