Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  4731 Onondaga BLVD Syracuse, NY 13219

• 

  Monro, Inc.

  3384 Delaware Ave Kenmore, NY 14217

• 

  Monro, Inc.

  7225 Pittsford Palmyra Rd. Fairport, NY 14450

• 

  Monro, Inc.

  1860 Stone Rd. Rochester, NY 14615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Tirechoice on 12/18/2024 and I still have not received my car. On the 12/18 I took my car in, the next day I get a phone call from Dave the mechanic saying that my car requires a certain part for my car that needs to be delivered and will take 4 days for delivery. I called on the 5th day and was told that the part was not in and Dave was unsure when it will be delivered. The next week I had to call everyday to get an update but unfortunately Dave was not there due to a death in his family per the manager. There were different managers there everyday that looked in the system and was unable to tell me what was going on with my car because Dave didn’t put any info in the system. I just so happened to call the third week and magically Dave is back. During the three weeks I looked to go somewhere else for the repair seeing that no one contacted me or updated me. I talked to Dave and said that I want to take my car back and get it towed. Dave tells me he can’t because it’s halfway done. I told him that he was supposed to call me when the part came in and that I hadn’t been updated in weeks. Dave says that I authorized it during our first conversation and basically he didn’t have to tell me anything. The next day I go up to Tirechoice to see if we could come to some type of agreement since I missed an opportunity to get my car fixed somewhere cheaper. Dave says there is nothing he can do because I authorized it. He also stated that he had recorded phone call stating that I gave authorization and that he again did not have to update me about putting the part on MY CAR. I told him to let me listen to the recording and he said I would have to call corporate. I said call corporate he said he will but getting the recordings is a process I then told him to start the process of obtaining the recordings and that’s when he got up to wallk away and told me to leave because I won’t let him talk.

  Business Response

  Date: 01/10/2025

  This letter is in response to the complaint from ***** *****,
  #********.            I have
  spoke with Jim at the location that is servicing Ms. *****’s *** and they let
  me know that the part they were waiting on to be delivered is a Transmission
  cooler this is a dealer only part and had to be shipped to them.  Due to the pending holiday from the time the part
  was ordered it took longer than expected for the part to be delivered.   Once the part was delivered, they did start
  working on the vehicle and removing the old part and putting the new part into
  the vehicle.   Ms. ***** had agreed on
  the price that was quoted and we also have multiple calls that we have listened
  to where Ms. ***** acknowledges the price that was quoted to her for the
  service.   The store is completing the
  service on the vehicle and will inform Ms. ***** when the vehicle is
  complete.               If Ms.
  ***** does not agree with the cost of the service our company does have a 30-day
  price match policy that states*If a
  customer finds the equivalent quality parts, service, and warranty for a lesser
  price from any approved automotive service retailer** and has proof in the form
  of an advertisement or itemized written estimate, we will match it or refund
  the difference.  **the
  written estimate does need to come from a full-service shop or dealership.                This was offered by the store manager
  as well as the agent here at corporate that the guest spoke to on January 7, 2025,
  and January 9, 2025.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ive gone to this business three times for oil/filter change and tire rotation was included in the price no extra charge each time ive gone there for the oil change the story is the same first visit saying you dont need tire rotation after having gone 5000 miles second visit after going 4000 miles saying again no tire rotation needed not enough wear third visit last week for oil change after another 3000 miles saying again no tire rotation needed what im seeing here is theyre advertising free tire rotation but dont want to do it standard rotation from checking with other mechanic facility is 5000 to 8000 miles believe theyre engaging in deceptive advertising and have no intention of doing a tire rotation as advertised I would like job finished but another monro facility as i believe there could be some age discrimination involved

  Business Response

  Date: 01/10/2025

  This letter is in response to the complaint from ***** *****,
  #********.            We apologize
  that Ms. ***** did not receive the five-star experience that our company prides
  itself on and that she feels that she has been discriminated against due to
  age.   I have filed a formal complaint
  regarding this matter, and I have involved the district manager and regional
  vice president of that location to ensure that this matter is handled appropriately
  in house to ensure that this does not continue to occur.   Ms. ***** is more than welcome to take her vehicle
  to any one of our 1300 locations to have the tire rotation performed at no cost
  to her.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 01/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 12/12/24
  Refund ticket#****** On 12/10/24 I scheduled an appt online via the tire warehouse website. I called the local shop a few hours later to verify the tires I selected were in stock, to which I was told they were.
  On 12/12/24 I arrived at the local shop for my appt. The rep told me there was a price problem. Then after talking to other people he said there was an issue with the website and they couldn’t get the tires I selected at all. I NEEDED tires the worker brought me out the next expensive set of tires, and told me to contact corporate to request a refund. I selected the other set of tires that cost me almost $200 more because they were not on sale. I then called the corporate number and explained the situation. The rep put me on hold and spoke with the worker at the local shop. The rep told me that after speaking to the worker that Monro would refund me the difference between what I was quoted and what I would end up being charged due to the miscommunication, he just needed to wait for the invoice number from my appt to populate in the system. I waited a few days to check in, and when I did I was told I’m not getting the refund and I could get a price match quote from a local dealer and they would pay me difference if I found the same tires I ended up with, at a lower price. I asked to speak to a supervisor and was put on hold for 30 min. Eventually I ended up being sent to voicemail where I left a message requesting a call back. After a few more days I called again because no one had called me. Same wait on hold and nameless voicemail, I left another message. No call back. I called again today, 1/6/25, waited on hold for 31minutes and was sent to the same nameless voicemail. I was promised tires at a certain sale price, then couldn’t get them, I was promised a refund, then couldn’t get it. This business offers nothing but broken promises and horrible customer service. I have attached screenshots of my quote, appt confirmation, and call

  Business Response

  Date: 01/08/2025

  
  
  This letter is in response to the complaint from ****** ****,
  #********.
  
              I have
  reviewed the documentation that Ms. **** has provided, and we will be refunding
  for the difference in the cost of the original tire quote Ms. Rice received
  online and the tires that were sold to her the total refund will be
  $$139.09.  This is the $11 difference in
  price for each tire along with the rebate she would have received when
  purchasing the ***** tires had they been in stock to install on her
  vehicle.  The other charges on the
  invoice for the TPMS stems this is a charge for the new valve stems that are
  installed at the time with the new tires so that charge is not being
  refunded.  We are processing the refund
  on January 9, 2025, and this will go back to the **** card the invoice was paid
  with.   It can take 3-5 business days for
  the refund to reflect.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my son's car to Mountain View tire and auto service on January 6, 2025 I told them exactly what we think the problem is. I said it's the Turbo charger intercooler. He proceeded to tell me, We will see what it may be! Knowing all along they do not do that type of service there! Which I didn't know! So they charged me $189.99 just to tell me they do not handle that type of service repair. They should have told me this in the beginning they do not service this type of problem. I would've never left my car there!

  Business Response

  Date: 01/17/2025

  
  This letter is in response to the complaint from ***** *********, #********.
  
              We apologize
  that our location did not inform Ms. ********* that they were not able to work
  on a turbo for the vehicle when it first came in with the concern.  Our managers and technicians are trained to
  offer a diagnostic of a vehicle that comes in concerns regardless of what a
  customer has stated could be wrong with the vehicle therefore would not know if
  they would be able to do the work on the vehicle until said diagnostic is
  performed.  As a customer service gesture,
  I will refund Ms. ********* for the diagnostic fee charged.  The refund will be processed on Monday
  January 20, 2025, and will be returned to the **** card that was used to pay
  for the service.  This can take 3-5
  business days to reflect on the card.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife filed a complaint and additional information was requested. Please reference
  BBB Complaint number ******** For full details.
  The tires were purchased in my name;
  ****** **** on 10/27/2024 at
  Mountain View tires **** * **** ** ****** ** ***** Chris S***** is the manager and has been the person we have been in contact with.
  My Guest ID **********
  Invoice#’s ****** & ****** We were asked to take the truck to a location in Henderson NV to verify everything, which we did. The location the truck was taken to was:
  Tire choice Auto service
  740 E Horizon Dr, Henderson, NV
  We finally received a call back from
  John the district manager on Nov 30th 2024. John assured us the credit was being issued, and said he would get back that following Monday. It’s been almost 6 weeks since we last spoke, he never got back to us, and we cannot get ahold him. We’ve been so patient and continue to get the run around.

  Business Response

  Date: 01/10/2025

  
  
  This letter is in response to the complaint from ****** ****,
  #********.
  
              We
  apologize in the delay of Mr. ****s refund being processed and we thank you for
  providing the documentation to refund Mr. **** for the tire that was purchased
  on October 27, 2024, which blew out on the same day, and he had to have his
  tires replaced.   I have processed the
  refund for his total bill of $256.64 this will be processed on January 13,
  2024, from our office and can take 3-5 business days to reflect onto the **** card the invoice was paid with.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.*There were 2 tires purchased and BOTH tires blew. I attached in the original complaint BOTH receipts. The response from the business only acknowledges 1 tires and the refund for only 1 tire.  We were already told we would be receiving the refund for both tires. 
  
  Regards,
  
  ****** ****

  Business Response

  Date: 01/17/2025

  This letter is in response to the complaint from ****** ****,
  #********.            I have communicated
  with the location, and it was agreed that the second tire would be refunded as
  well.   I will be processing the second refund
  in the amount of $245.75 this will also come out to Mr. **** as a check it will
  be cut from the bank on January 24, 2025.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 ***** ****** had issues with the engine and was experiencing uncontrollable smoking. I took it into this location of TireChoice immediately to have it checked on. After examination, they changed out the water bypass valve as well as exchanging the coolant, both services are detailed on the reciept below.
  They assured as that the car should be all set but we returned a couple days later with the same issue. TireChoice checked on the car again and determined that it was because of the same antifreeze leak. This time they performed an exchange with no additional charge and assured as once again that was the only issue in the car.
  We returned one last time after this second appointment with the same smoking probelm. This time after examining the car again, they declare that the issue was actually within the internal engine, not an antifreeze leak- therefore the services they had previously charged us with were useless.
  TireChoice refused to offer us a proper explanation or some sort of refund for our trouble. Additionally customer service employees were unwelcoming and disrespectful, even chasing us out of the store.
  TireChoice also claimed any financial resolutions should be reported to the branch's district manager and offered us a phone number to get in touch with them. We have called this number many times and have even left a voicemail, but have yet to hear back from them in several weeks.

  Business Response

  Date: 01/13/2025

  
  
  This letter is in response to the complaint from *** ***, #********.
  
              I have
  reviewed the documentation provided for the services that were completed on the
  guests 2018 ***** ****** and we have agreed that we will refund for the initial
  service that was performed on the vehicle due to the technician suspecting that
  there was internal engine damage that had not been discovered during the
  initial look at the vehicle.   The refund
  in the amount of $789.37 will be refunded to the **** Card the guest paid with on
  January 14, 2025 and the guest should see the credit within 3-5 business days.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ***
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my 2012 ***** ** ****** in for wheel balancing and alignment at 10am appointment on January 3, 2025. Paperwork stated work was finished at 10:29, (I was in the parking lot the entire time). They did not return my vehicle until 12:29 (2.5 hours later?!). When my car was returned to me my premium sound system has been tampered with and settings altered. There was no reason for them to be anywhere around my sound system. This shop steals your items and thinks people are too stupid to know the difference! This place needs to be held accountable for their actions and I want my premium sound system they stole back!!! Shame on these dishonest scumbags!! I am filing a police report as well.

  Business Response

  Date: 01/13/2025

  
  
  This letter is in response to the complaint from ******* *******, #********.
  
              Ms. *******
  brought her 2012 ***** ** in on January 3, 2025, and requested an alignment and
  the mount and balance of two tires.   While
  the service was being performed on the vehicle Ms. ******* had full view of the
  vehicle.   Ms. ******* at no time brought
  a concern to the attention of the manager that parts were being removed from
  the vehicle that were not related to the services being performed.  Our technicians would have no reason to
  remove parts from the vehicle other than the tires during any services.   Ms. ******* provided an invoice from Jays
  Collision that states that the alternator they had replaced in November had
  been replaced with an after-market Alternator. 
  The technicians would have to reason to remove any parts from under the
  hood of the vehicle.   If Ms. ******* is
  concerned that there was foul play while she was having services performed on
  her vehicle, we would recommend that she report this to the Webster police and
  make a police report for this to be investigated.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  There was no offer, Webster police was contacted after I called to speak with Tyrone about the issue and they told me they couldn’t speak with me further and I had to contact corporate, which is what I did.  This place is lying!  Why would I waste my time and energy making these claims if, I’m fact they did nothing to my car?!  I was not in full view of the vehicle the entire time, they had it out back and I was told I couldn’t watch what they were doing with my car!  You can read on the maintenance report that Terrance finished the job at 10:29 but they didn’t return my car until 12:29, 2 hours later!  I want this resolved and them charged with malpractice and theft.
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all stems around my car being repaired by Monro on Nov 29th.
  
  My ****** ***** got towed to that location on Nov 27th, as it completely could not move. They diagnosed as it multiple misfires. I had explained on multiple occasions that I was concerned about my coolant leaking as my heat was not the greatest. So they claimed that all plugs and coils be replaced since they could not figure out specifically which one it was. I understood and allowed them to proceed.
  
  I got the car back on the Dec 29th it still felt a little wonky and check engine light remained on until December 8th. He insisted that I put fuel treatment in my car because he thinks I got bad fuel somewhere. I did exactly as he told me.
  
  On Dec 12th, check engine light came back on, and there was once again no coolant in the reservoir. I return back to the same location, and informed them I think my coolant is leaking. They didn’t think so nor checked, but only topped me off to at least safely get around.
  
  I returned the next day on Dec 13th because I was going to anyway to talk to them and also that day, my car wasn’t starting immediately and when it did, it was a very rough start. I want to see the guy who worked on my car, Brandon, and he told me my radiator and coolant reservoirs were both empty. I told him again I think it may be leaking but did not proceed to check anything else with my car. He only topped both reservoirs off. The check engine only was out for that night. Only for it to come back on again the next day.
  
  Fast forward to December 19th and it took me 3 times to start my car, and once again, a very rough start. I was continuing to have misfires.
  
  The whole time from the very beginning, it ended up being my head gasket. They said they don’t fix head gaskets. It had to go to ****** to be properly diagnosed. I tried going through the merchant risk management to resolve and I haven’t heard back yet. Therefore, they could not complete the service and my car was misdiagnosed.

  Business Response

  Date: 01/17/2025

  This letter is in response to the complaint from ****** ********, #********.            I have
  reviewed the documentation Ms. ******** provided from the dealership and their
  findings and we agree that we will be refunding Ms. ******** for the tune up
  services that our location provided due to this not resolving the concerns with
  the vehicle and the findings from the dealership showing that the concern with
  the vehicle is much deeper than what our location initially thought.   This matter has been determined not to be a
  claim but a matter of poor workmanship on our locations part.  The refund of $947.17 will b refunded on
  Monday, January 20, 2025, back to the **** card our invoice was paid with.   The credit should reflect within 3-5
  business days.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/27/24 to identify why my coolant begin to leak out of my car. I took my *** 2019 to Mr. Tire on 232 W Thomas St in Rocky Mount NC to repair a leak on 12/12/24 when the parts arrived from *** to their location. My vehicle stayed at that location from 12/12 to 12/19. Following the repair to my vehicle, I was told by the mechanic that my vehicle was no longer drivable and was now pouring liquid. I asked why and was informed that he was not sure but would take it apart for a 3rd time to figure out what has caused this new leak. After a few days I was told that he could not figure out what was causing this new issue and that I may need to take it to *** service team in Raliegh NC. The team in Raliegh once the vehicle was towed to their location identified that the Oil filter housing had been cracked and that the water pump was leaking. These are not issued that were defined when Mr. Tires mechanic Brian evaluated my vehicle on 11/21/24. In addition to this my vehicle was in fact drivable prior to Brian working on my vehicle. I would like to have assistance with this matter. I was told by Brian that my vehicle was repaired and cold be picked up once I ordered an additional part as the work was complete but that he needed a cap of some sort for the tube. Once the part came in, I spoke with Brian and he explained that the vehicle was now pouring liquid like a faucet instead of the slow leak from the coolant tank/tube as previously mentioned. Thank you , Shauntay

  Business Response

  Date: 01/08/2025

  
  
  This letter is in response to the complaint from ******* ******, #********.
  
              Ms. ******
  does currently have an open case with our claims department we would ask if there
  were further questions regarding the claims status that Ms. ****** reach out to
  the agent from ********* our insurance company his name is ****, and his phone
  number is ###-###-#### and the case number to reference when calling him is *******.  There is nothing further guest services can
  do regarding this matter at this time.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/1/2024 had my car towed to Tire Choice due to no electric. On 11/2, Tire Choice replaced the alternator. ($399.62 for the part, $520.80 for labor.)
  On 12/3/2024, the car died again and was towed to Tire Choice, who, on 12/4, said the alternator was bad and there must be a chronic drain on the electrical system and recommended towing the car to **** ******* in Tallmadge, OH.. **** ******* couldn't get to the car till 12/12 and said that the alternator was defective and that there was NO CHRONIC DRAIN ON THE SYSTEM. **** ****** installed a new alternator. I paid the core charge and took the defecftive alternator back to Tire Choice on 12/14 and requested money back for the bad part. The man at the counter, called the district manager (? name?) who authorized a refund of $399.62, but said it would take a while to file the papers and that the acting manager? would contact me on Monday 12/16. I got no call, so I learned that she was ill and would get back to me.
  No further contact, so on 12/30/2024, I personally went to TireChoice and spoke with the same counter man who said that the acting manager had not returned. Nothing had been done about arrangeing for my refund, and said that he didn't know how to arrange for a refund. He called around and learned that the part was obtained from ********, and suggested that I, the customer, return the part to **** **** to get a refund. I refused, as I didn't buy the part from ********. I wonder if I will ever get the refund, but I am complaining about poor business practices . All I know is that I paid for two alternators and only have one. Don't know if this is parent company (Munro) policy, or incompetence or indifference on the employee's part.
  I can supply names, if you wish. I just want Munro and TireChoice to know that my experience was quite negative and frankly, insulting.

  Business Response

  Date: 01/08/2025

  This letter is in response to the complaint from ******* ********, #********.            I spoke
  with our location along with the district manager of the location regarding Ms.
  ********’s vehicle and they agree that the alternator has been returned to the
  shop therefore we are processing a refund in the amount of $383.94 back to the
  ********** our invoice was paid with. 
  This refund will be processed on January 9, 2025, and can take 3-5
  business days to reflect on the card.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.