Business Profile

Auto Repairs

Monro, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

896 total complaints in the last 3 years.
360 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First visit to repair a caliper on vehicle, caliper and rotors were replaced but not brakes which I found out a few months later were cracked and not usable during a state inspection which put myself and others on the roadway at risk. Inspection was 5/16/24 and on 6/8 my left rear tires lug nuts were so loose that one had snapped off and the rotor is now damaged and will need replacing along with the right sideas well as all new lug it's on the wheelwell
Business Response
Date: 06/10/2025
This letter is in response to the complaint from **** ****,
#********. We
apologize that **** had this experience after having service performed on his
vehicle by one of our locations. I see
that our location did correct the error that occurred on June 9, 2025. I will file a formal complaint regarding Mr.
****s experience at our location to ensure that this is addressed appropriately
with the staff that work at that location.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Business Response
Date: 06/16/2025
This letter is in response to the complaint from **** ****,
#********.We understand how frustrating it can be to
experience issues after having services performed on your vehicle. However, we
are unable to offer a refund for the work completed on May 16, 2025, or June 9,
2025.That said, in
recognition of Mr. ****’s concerns following his most recent service, we are
offering a $250 Service Certificate. This certificate is valid for one year and
can be used to**** any future service at any of our locations.Please note that no
refund will be issued, as our shop did address and correct the lug nut issue at
no cost to the customer.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept a service credit as I will no longer be using any monro's auto service shop

Regards,

**** ****
Initial Complaint
Date:06/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Tire Choice at 680 N Spring Garden Ave Deland Fl 32720. On Sunday 6/8/25. I bought a ******* for a Synthetic oil change. I paid $53.99. The man at the desk told me he would take the ******* but his prices had increased and I would have to pay an additional $44. I declined the offer. I've reached out to ******* too and filed a complaint.
Business Response
Date: 06/10/2025
This letter is in response to the complaint from ****** ******, #********. We apologize that Ms.
****** was dissatisfied with the pricing provided by the store after applying
the ******* she had previously purchased. We understand how frustrating
unexpected costs can be, and we aim to be as transparent and helpful as
possible.If Ms. ****** decided not to proceed with the
services offered by our location, we regret that we are unable to issue a
refund directly, as the payment for the ******* was made to a third party and
not to our store.However, we are happy to assist in the refund
process. If Ms. ****** could kindly provide the ******* claim code associated
with her purchase, we will escalate the matter to ******* on her behalf and
request that they process a refund accordingly.Please note that our ability to support a
refund request is limited to coordinating with *******, as they were the party
that received payment.We appreciate Ms. ******’s understanding and
look forward to resolving this matter as smoothly as possible.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of incident 06/07/25
Time: 2:53
Amount: $130
They committed to provide me with a wheel alignment.
Nature of dispute: upon arriving to the location when I presented the guy at the front desk with my coupon from ******* to get a wheel alignment he proceeded to tell me that they no longer take those and if I give him $80 in cash, he’ll do the alignment for me under the table. I informed him that I was not trying to pay extra money as I just paid $130 online he proceeded to make a phone call and steps to the back he comes back from the phone call and magically knows how to use the *******. after receiving my services My car is in worse condition than what it was when I brought it in my car pulls to different directions way drastically. My check engine light has come on my traction control stability light has come on and my car feels unsafe to drive. I called local authorities and they explained that there isn’t much they can do.

Whether or not the business has tried to
resolve the problem: no I asked to speak to a manager and the person at the front told me they have no manager i explain that that’s hard to believe as most businesses have at least a floor manager or assistant manager on site. He proceeded to walk to the back and makes a phone call and comes out and have me speak to a random person that did not introduce themselves and that person proceeded to tell me that there’s nothing they can do and that their on vacation and they don’t want to speak to me and he even refused to give me my receipt, I called corporate and they informed me they must provide a receipt. After finally getting receipt I found out that the person at the front desk is the same tech that tried to do the wheel alignment, his name is J. C********
Business Response
Date: 06/10/2025
This letter is in response to the complaint from ******* *******, #********. We
apologize that Mr. ******* has had a poor experience at one of our locations
when going in for an alignment. Our
alignments come with a 90-day warranty therefore if the vehicle does not seem
correct after having this service performed, we encourage our guests to take
the vehicle back to the shop or another one of our locations to have the alignment
checked and if it needs to be readjusted it would be covered under
warranty. Mr. ******* contacted our
guest services department regarding this matter on June 9, 2025, and the agent
spoke with the location and they stated that they would be inquiring with the
guest to see if they would like to bring the vehicle back to the shop. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I took my car to another Mr.Tire location and my car still seems to be having issues, I will have to take my car to dealership to assess the issues]

Regards,
******* *******
Business Response
Date: 06/16/2025
This letter is in response to the complaint from ******* *******, #********. Once Mr.
******* has taken his vehicle to an outside shop and provided a copy of that
invoice and what needed to be done to correct the concern we can review the
case further. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Will have damages assessed

Regards,
******* *******
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ******* voucher for oil change on Jun 4th, and went to the local Mr. Tire shop, with the following details:
4160 B S. Four Mile Run Dr.
Arlington, VA 22206

The manager was Tyrone R***. He made me redeep the coupon THEN told me to pay around an additional $120 if I want my oild changed. He lied and said that the type of oil is not included in the coupon. I told him he shouldn't have let me redeem, and that's even more expensive then without a coupon. He just wanted to take the ******* money (which he did) without offering any thing in return. Just give me my $39.99 back!
Business Response
Date: 06/09/2025
This letter is in response to the complaint from **** ******,
#********. We
apologize that **** did not have a better experience with our location in
Arlington VA. Unfortunately, if an invoice
of service was never made for ****, we would be unable to proceed with any kind
of refund. If what **** is looking for
is the $39.99 that she paid to *******.
This matter would need to be taken up directly with ******* and a
request for a refund would need to be made.
******* gives a case code when they file a complaint or request a refund,
and we can assist with asking ******* to refund the fee that was paid to *******
however we would need that code from ******* to escalate the matter with
*******.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.I have submitted a complaint, as per your request, to *******, and this is the reference ID I got: ********************************* don't think there's anything more I can do on my part. Please help with the refund.

Regards,

**** ******
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my car into Mr. Tire on 6/1 with a squealing noise. They stated the work needing done, provided a quote of ~$1K and provided a timeline of next day completion (6/2). I received no update on 6/2, and called multiple times on 6/3 with no answer. Finally received a callback on the evening of 6/3 and was informed they performed the work agreed, but hadn’t resolved the squealing issue. They reported that they thought they knew what was wrong, but were trying to get confirmation of the labor rate to charge through a ******** dealership (make of car). They provided no update on 6/4 and several of my calls went unanswered and unreturned. I called from my wife’s number on the afternoon of 6/5 and it was answered immediately. They confirmed they were still waiting for information on how to charge me for the new work and hadn’t made any progress. They stated to get the car back, I needed to pay for the unrelated work already done. I picked my car up on 6/6, paid the $1K bill and still had the exact same issue with the car. In summary I was forced to pay for services completely unrelated to the issue I requested get fixed, they had my car for 3x longer than they stated upfront, made no progress during the extended period, and provided minimal/inconsistent communication throughout the process and only through additional effort on my side to understand the status of my vehicle. I would like to be refunded for the services paid as they did nothing to improve the status of my car. I’ve since taken the car to another shop for repair in which I will have to go an extra few days without my car and also pay another diagnostic fee of $150.
Business Response
Date: 06/09/2025
This letter is in response to the complaint from ****** *******, #********. We apologize
that Mr. ******* has not had a more pleasant experience with our location on
Bridge Street in Dublin OH. I would ask
that Mr. ******* please provide me with the diagnostic of what the other shop
has determined need to be repaired on the vehicle to alleviate the noise as
well as the estimate of what it will cost to fix the vehicle and we will review
it at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They have requested a document of cost from the new service provider which I have attached for their reference.

Regards,

****** *******

Business Response
Date: 06/16/2025
This letter is in response to the complaint from ****** *******, #********. I have reviewed
the documentation Mr. ******* has provided and we will be refunding the
$1,086.48 that we charged for the belt and tensioner that did not fix the noise
the vehicle was making. The refund will
be processed on Tuesday June 17, 2025, and will be refunded to the **** card
Mr. ******* paid with. We do ask for a
3-5 business day grace period for the funds to become available through his
account this time frame does depend on the individual’s bank.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to be fixed on may 8th 2025 for a water pump issue. After $4000 they claimed to fix it. When I picked it up the check engine light was still on as the problem was not fixed. Took it back, 1 week later they claimed it was fixed. On my drive home the car completely shut down and had to be towed. 10 days later they claimed it was fixed again, but now the car was shaking making a terrible noise. Took it back. It has now been another 7 days, and my wife and I have not heard a word.
Business Response
Date: 06/09/2025
This letter is in response to the complaint from ****** ******, #********. We apologize
that Mr. ******’s vehicle was not completed in a speedier time frame. I spoke with the shop and unfortunately there
was a problem with the parts that we received from our supplier that failed
after Mr. ****** had taken possession of the vehicle and due to staffing issues,
it took longer than expected to do the tear down of the vehicle again and
replace the faulty parts. The shop has
informed me that they were able to complete the repair on the vehicle and Mr.
****** has received his vehicle back as of Sunday June 8, 2025.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased new tires from Tire Barn Schererville Indiana on January 6th. I dropped off my vehicle at 7am, and the car was not finished until after 8pm. Immediately when picking up my vehicle I knew something wasn’t right. Since the establishment was closed I called the very next day where I explained that my tires felt wobbly. I was told to bring it back, where “Dan” walked around my vehicle and kicked all four tires and said “you’re good” so I took his word for it and left. The following day as I was driving to work my hazard lights on my dash appeared and the ABS light. I called again and was told “it’s just because it’s extra cold out and it’s probably a sensor”. I knew this wasn’t right so I brought it back again! This time Dan rolled his eyes at me and sent a younger person out to “check my tires” where I was met again with they are fine! January 26th I was driving to pick my son up from a party and as I was driving the passenger back tire flew off as I was driving. I had to pay for a tow to my home because tire barn was again not open as it was 9:26 at night. The following day I reached out and was told someone will reach out to me. No calls January 27th, so I called Monroe January 28th where I was told to have the car towed back to be assessed. Per Jose, my car was not assessed until February 6th when I was told they would not be claiming at fault because it looks as though we recently had our brakes done. I explained that the last time my brakes were done was October 12,2023 so that was not true. I asked for the report from my “consultant” at Monroe where I was told they would not release the information to me. I was then advised I needed to get my van off their property or I would be charged a storage fee. The car was totaled. I still owed quite a bit of money but could not afford the repairs so I had to surrender the Vehicle. This whole process has been a nightmare and hoping we can resolve this issue without taking it to court.
Business Response
Date: 06/05/2025
This letter is in response to the complaint from ******* **********, #********. Ms.
**********’s alleged damage claim was sent to our insurance company ********* for the matter to be investigated thoroughly and when the investigation ended
in February ********* did determine that our company was not liable. Unfortunately, there is nothing we can do
here at guest services regarding a denial from our insurance company. This is a matter the guest will need to
address with ********* as we are not able to overturn their determinations.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Ray at Monroe would not release the information from ********* insurance. I have current copies of my receipt from ********** auto parts of my last date that the brakes were changed.

Regards,

******* **********
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, 2024 I contracted with Monro Auto Service and Tire Center at 1773 Dekalb Pike Shop 321 Blue Bell, PA 19422 to replace my Brake Pad, Rotors and wear sensor (their invoice # *****). Almost 9 months later on April 1st, 2025 My car was serviced by **** ****** of West Chester (Dealer) due to a tail lamp issue. During this service call I was advised that my front tires needed to be replaced along with the front brake and rotors which were installed improperly. They reported that the piston is not fully in contact with the rotor which is locking the wheels up and making it hard to turn which could be the cause of why the tires have worn out prematurely. I reported all finding from **** to Chris G**** the Monro Rep (The Vendor- Monro Auto service and Tire Centers that installed the Brakes) either my email, txt or phone conversation starting April 1, 2025. Chris asked me to come to Monro as he was to fixed my car under the warranty due to the improper installation of the brakes. Chris had trouble removing one of lug/bolts on one wheel and caused more damage as he explained that he would also now need to replace the one wheel in order to fix the improper installation of the brake job. I came to the shop on 3 different occasion to work with Chris to make me whole. Chris began to GHOST ME after my last txt message to him on 5/7 where I was asking him for a status of my repairs.

I am looking for the following as restitution to make me whole due to the improper installation of my brakes on July 4, 2024 which I only became aware of on April 1, 2025 and promptly notified Monro Representative Chris G****.

1. New wheel
2. New Brake Job/Rotors/Wear Sensors with **** OE Parts
3. New Tires.
Business Response
Date: 06/05/2025
This letter is in response to the complaint from **** *********, #********. We apologize
**** has had a poor experience after having brake work done on the vehicle. As well has a poor experience with the
district manager of the location. The
location in which **** had the original brake service done is now a closed
location. At this time, I can only
recommend that **** take the vehicle to another one of our locations to have
the vehicle looked over or take the vehicle to a mechanic of their choice and
provide an estimate of what it will take to correct the brake concern and
replace the tire on the vehicle and we can review it at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just waiting on Monroe to pay for my service as my car is ready…my car will not be released without a payment.
Regards,

**** *********
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 5/26/25
Amount Paid: $436.23
Business Commitment: Four (4) new tires, balancing, and mounting
Nature of Dispute: Provider refuses to honor product and service stating an upcharge is required
Status: Provider stated they would provide refund, but refused to provide evidence of refund. Account balance remains on my credit card
Advertised Price: $119.99 per tire with buy one, get one sales promotion
Business Response
Date: 06/09/2025
This letter is in response to the complaint from *** **********, #********. Mr.
**********’s refund was processed today, June 9, 2025, and has been issued back
to the **** card used for the original payment. Please note that it may take
3–5 business days for the refund to appear on the card or the associated
account.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:06/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I replace all four tires on 4/19/2025
and valve stems plus tire ritation
After 2 day my tire pressure light come on every morning on 5/6/25 the pasenger tire went flat causing to get damage i went back that day to mr tire they charge me $225.39 for another tire 2 ghe nex day the yire ligth preaure came back i was dealing with this problem since a have mr tire rellaced this tires.
I make a appointment 5/29/25
They check the tires they want me to pay againg to check the tires after spent all that money they want me to spent more. This peolle are THIEF and don't want other persons experience this
This is MR Tire
509-519 Black Horse Pike
Mount Ephraim NJ 08059
Business Response
Date: 06/05/2025
This letter is in response to the complaint from **** ****,
#********.            We apologize
that Mr. **** was not completely satisfied with the services rendered at our
location in Mount Ephraim. I can offer
at this time a refund for the cost of the tire that had to be replaced within 30-days
of having all four of his tires replaced on his vehicle.               As for the
concern with the sensor going of we would ask that the guest take the vehicle
either back to our shop to have it checked or to a shop of his choosing to have
the issue diagnosed and get an estimate of what it will take to fix the
vehicles sensor issue at this time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****

I don't need anyting for this bussines or the mediocre Service. I will never going to bring my car to this mediocre company and will make sure every social media and friends know the king of bussines

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Monro, Inc. is NOT a BBB Accredited Business.