Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

913 total complaints in the last 3 years.
380 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9,2023 3:00 pm at Tire Choice Auto Service Center Located at 739 East State St. Athens, Ohio. 45701. Phone # ###-###-#### Store # 0232. They replaced 2 rear tires on the rear of my car with 2 new tires i bought from that service center at that time. i paid them $ 508.07 for this service. Upon leaving their service center i noticed a rotating thumping noise on the rear of my car. I immediately drove my car back to their service center and informed them of this problem and asked them to check this. The technician looked for the problem and said it may be a brake noise or maybe the tire picked up rocks out in the parking lot. I disagreed but i had no choice but to take his word that it may be a brake noise. He did not check the tightness of the lug nuts. I trusted that he had done his job correctly. So i left there and continued driving my car to transport my court appointed ward to her doctor appointment. The noise in the rear of my car continued to get louder. After returning home i jacked up the rear of my car to inspect this to see if i could determine the cause of the noise. I found all 5 lug nuts were loose on that one rear wheel. I tightened all 5 lug nuts and drove the car again. And the noise was corrected. Note: This could have caused a very serious accident.. due to the technicians lack of professional ability.
Business Response
Date: 08/30/2023
This letter is in response to the complaint from **** *******, #********. I apologize
that after service on his vehicle Mr. ******* had the noise and when bringing
the vehicle back into the shop the noise was not found and resolved before Mr.
******* took the vehicle a second time.
I spoke with Mr. ******* on August 21, 2023, regarding his experience
with the shop and apologized that this occurred and let him know that I would
file a formal complaint regarding this incident. This has been filed and the information has
been sent to the district manager who oversees this location to be sure that
this is addressed with the technicians that work that this location. There would be nothing further we are able to
do regarding this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a tune-up performed on July 27, 2023 on my 2018 ******** ******** Van. After the tune-up my check engine light came on. When I took it back to Tire Choice, they stated that the code was for a mis-fire and it was most likely due to me needing a new auxiliary battery. I was unable to have them replace the battery at that time, so I had to wait. A few days later, my van would not start. I had it towed back to Tired Choice and they said I needed a starter. They replaced the auxiliary battery and my starter and were still unable to get my van to start and their next course of action was to tear my engine apart. I declined that as I wanted a second opinion. I towed it to Chrysler and they were able to get it running as it was a blown fuse on top of the battery. However, there was coolant in coil 1 and Chrysler stated it appeared to have overheated. My van never overheated while it was in my possession. I have reached out to Monro to get reimbursed but have yet to hear back. My issue number with them is ******. I would appreciate someone contacting me to get this resolved.
Business Response
Date: 08/30/2023
This letter is in response to the complaint from ******* *******, #********. Ms. *******
spoke with my office on August 11, 2023, and her information was forwarded to
our claims department due to her alleging damages to her vehicle. If Ms. ******* has any further questions
regarding her claim, we would ask that she reach out to ********* insurance at
###-###-#### her claim number is ******* and the representative handling the
claim is *** *****.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 08/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 18th of August, I went into the Riverview location in Kalamazoo MI to get an alignment done. My vehicle is a 2011 ***** ********* 2500 HD. After the alignment was supposably done, I was driving at home and noticed nothing had changed. My steering wheel pointed at 11 o'clock to stay straight and my car pulled hard to the right. I called that Monroe location back up, they told me to come back in and they would see what they can do. The technician told me because of the oversized tires they could not program that into their system to do a proper alignment. The technician told me that he did not want to do it originally because of that and even told his manager that. I was still charged $143.76 and nothing changed at all. My car still pulls hard to the right.
Business Response
Date: 08/30/2023
This letter is in response to the complaint from **** *****,
#********.            I apologize
that Mr. ***** was charged for an alignment on his vehicle on August 19, 2023,
when the service was unable to be performed on the vehicle at our location in
Kalamazoo.   I will be processing the
refund of the $143.76 that **** was charged for the service.   This refund will be processed on September 5,
2023, and should be put in the mail on September 8, 2023, to the address that **** has provided to the BBB.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 87 year old Dad, ******* ****** was completely taken advantage of my Top Choice/Monroe Muffler in Canton, OH for a total of $683.20. He took his 1995 **** ******** there for a muffler repair.

I found the invoice about a month after the service. Courtesy Inspection, no charge, scheduled Maintenance Review, no charge. Misc Service $602.50 Shop Fee $39. There is no signature accepting the quote or giving permission to work. There is no detail of work done. The car muffler is still loud, and there is a smell of exhaust in the car. I took the car to a trusted family mechanic for inspection.

After inspecting the vehicle, my mechanic advises me not to repair the vehicle because its unsafe to drive due structural issues among other things. He also explains that it appears some very sketchy muffler work was performed. I mentioned that I have a recent Top Choice/Monroe Muffler and Brake receipt for $683.20 and asked if could make sense of it. I went to the shop and my mechanic took me step by step through the safety inspection and points out the poor muffler welding and repair work and parts replacement. He also informs me the catalytic converter is missing. Its worth with between $100 and $300.

I called Top Choice/Muffler several times trying to get a return call from the manager. I never received a return call despite promises of one. After several calls, I was told there will be no further discussion of the matter or refund.

I have paper work and pictures to prove this case.

-Submitted by ******** ***** on behalf of my Dad, ******* ******
Business Response
Date: 08/30/2023
This letter is in response to the complaint from ******* ******, #********.            Ms. *****
has alleged that our shop has removed the catalytic converter off her father’s
vehicle while installing a muffler we would ask that if Mr. ****** has a
concern with the services that were performed on his vehicle, he would contact
us at customer service regarding the matter.
We are unable to speak to a person that is not our customer regarding
services.   The number for customer
service is ###-###-####.   We
would appreciate the opportunity to speak with Mr. ****** regarding the matter
to see how we are able to assist him further.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 09/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have sent pictures twice last month to the Monroe manager showing the poor workmanship and the safety issues with the car. You took advantage of an elderly man who clearly had age related dementia. You performed work without his signature. IDK how you sleep at night. A full refund is the remedy to this situation.

Regards,

******* ******
Business Response
Date: 09/08/2023
This letter is in response to the complaint from ******* ******, #********.            We would be
unable to provide a refund for the services that have been provided to Mr.
******. We would ask that documentation
be provided that shows that the vehicle is not sound structurally.   Mr. ****** brought his vehicle into the shop
for the service and inserted his card into the card reader and approved the
exhaust work to be done on his vehicle. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Listing all details in the attached documents. There are other invoices that I do not have copies of but is still in Monro's invoicing system. Work was not completed after having my vehicle for 5 days. August 13th - 17th.

I was told by the GM, Kurtis, that my vehicle was safe to drive with a bad brake master cylinder. Just to find out it could result in complete brake failure. Then putting my life and other motorists lives at risk.

Brake booster valve was never replaced in 2021 said by Kurtis via phone call on Monro's recorded phone line. I was charged for this part, just to have to have it replaced again in 2023. I was also told that my calipers were replaced with parts from the Ford dealership when they had not been replaced.

I received a second opinion from ********** ******* * ***** who took photos of the issues at hand. I have also attached a written-up diagnostic from this company, stating what had not been repaired by Monro and what work was still needing to be completed.

I called and complained to Kurtis on Monday, August 21st, the GM of this location and he said that he would have his District Manager reach out to me. I haven't heard anything all week, so I called the store again on Friday, August 25th and asked for an update and requesting to speak with the DM. And he said he had not reached out to her yet because it was a "busy week".
Business Response
Date: 08/30/2023
This letter is in response to the complaint from ******* *****, #********. The
documentation that Ms. ***** has provided and the invoices that we have from
the location that did the brake services on her vehicle in 2021 and the warranty
work that was done on the vehicle on August 17, 2023 is showing that the calipers
that were replaced were on the front of the vehicle and the documentation of where
she had her vehicle looked over is stating that the rear calipers are locking
up. We did not do service on the
calipers in the rear of the vehicle therefore there would be nothing we can do
regarding the services that the vehicle needs 2 years after our previous services
were performed.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 4 new tires last year. VERY HAPPY with them. I also paid for roadside hazard in case I get a flat/nail. 7 weeks ago, I got a nail and had them fix it. It still leaked and has leaked for past 7 weeks. I have attempted to get repairs to only be turned away multiple times being told they have no technicians and I cannot leave the car that day. How many times (days off) do I have to drive there to be told this? I'm not seeking much! How do they remain open without an inspection technician or any other techs on site? Something funny about this location for years...
Business Response
Date: 08/24/2023
This letter is in response to the complaint from **** *********, #********.            We are very
sorry that that Mr. ********* had this experience with the location on airline Boulevard
while trying to have a tire that is under warranty with our company looked
at.   We have 1300 locations nationwide
and I see that we do have two other locations in the Portsmouth area. I would suggest that if Mr. ********* is
still having a concern with the tire that he takes the vehicle to one of our
other locations and our hope is that the service at one of the other locations
is better than he has received thus far.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 08/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

**** *********

The business needs to stop selling warranties it cannot honor at store or offering services it cannot provide. They didn't even offer to schedule a day and time they could have done it. I am going to another location... it's SHAMEFUL that someone from corporate just snudely suggested I go to another of their 1300 stores rather than address the store in question. Lazy and despicable... I just want this on record that they did nothing of any effort to resolve this. I will have to resolve on my own.
Business Response
Date: 08/30/2023
This letter is in response to the complaint from **** *********, #********.            As stated
in my last response we have over 1300 locations that would honor our warranties
on service and tires.   We apologize that
the location you had service at originally was unwilling to assist with this
matter. If you are to call our customer
service line an agent can assist you in finding another location to
assist.   The number is *************** **** ****.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On august 13th 2023 I took my truck to Mr. Tire for a replacement of my oil pressure sensor switch which I provided the part. I arrived at 9am when they opened and the manager took all my information and I asked that I wanted the old oil pressure switch she noted that on the work order and told me it was about an hour hour and a half job 6 hours later I arrive my truck is not finished no technician around working to give me my truck back the manager kept asking why is my truck not ready to pull out of the shop and he kept making excused and said he didnt care about giving me my old part which i wanted to see if he actually did replace it there where other technicians there standing around one was outside for a half hour talking to someone when they could of been serving people vechicles then when my truck was finally ready the technician had an attitude and peeled wheels out of the shop with my 1600 new tires i just purchased the day before if that truck would of fished tailed it was a hit the bay door or it could of hit another vechicle i dont appreciate my truck being abused like that that was un called for that techncian obivosly doesnt care about his job or paying customers that keep them in business i would like to see if i can get a refund of the 188 dollars for the labor on my truck because of the unprofessionallism of that technician
Business Response
Date: 08/24/2023
This letter is in response to the complaint from ******** *******, #********.We apologize that Mr. ******* did
not receive better service from the technician or manager at our shop during
his service. I would be unable to refund
for the service due to it being performed on the vehicle. If Mr. ******* could provide the city that
the shop is located, I would be able to file a formal complaint regarding the way
he was treated at the shop for this to be addressed at the shop by the manager
that oversees the district of stores.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 08/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regardless the work was completed or not how would you like if I treated your vehicle like a race car peeling wheel hot roding it you people are a joke I want my money back for the aggravation and inconvenience for me and my truck and my new 1600 tires billion dollar company bunch of cheap people maybe I should send it over to the news and let them out it on television

Regards,

******** *******

Business Response
Date: 08/30/2023
This letter is in response to the complaint from ******** *******, #********.We apologize that Mr. ******* did
not receive better service from the technician or manager at our shop during
his service. Mr. ******* has not provided the location in
which this alleged incident occurred in order to look into this further.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1 I brought my 106 van into the Tire Warhouse in Concord, NH to have all four TPMS sensors replaced. I returned two times after the first visit for a leak in one tire. TW installed a non-OEM sensor in one tire. My TPMS and low pressure lights reamed on. I took it to another tire shop. They found pieces of rubber inside one tire. Three of the tires had the TPMS sensors installed incorrectly with the seals in the wrong location. I observed the entire process. I am still having balance issues and the tires may be ruined.
Business Response
Date: 08/24/2023
This letter is in response to the complaint from Bryan
*******, #********.***** brought in a 2016 ***** ******* on June 1, 2023, and requested that they install the sensors he was
providing and re balance his tires. Bryan
has not contacted our customer service department regarding an issue with the
services that have been provided to him. I also do not see that he has returned
to the shop to have the situation rectified.We would ask that ***** take the
vehicle to one of our 1300 shops to see if the sensors that he provided will
program to the vehicle correctly and to have the tires rebalanced. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Business Response
Date: 09/01/2023
This letter is in response to the complaint from ***** *******, #********.We apologize that ***** had this
experience with our location. If ***** is looking for further assist with this matter, we would ask that he provide
the documentation from the shop that fixed the error in our services for us to
further assist him with this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 09/05/2023
Better Business Bureau: Without knowing what "assistance" Monro is offering, I cannot accept their offer.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** *******
Initial Complaint
Date:08/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2023 I got a flat tire and went to Mr. Tire and needed to have all four of my tires replaced. I waited for the 3 hours that it took for them to be replaced and then as they gave me my car back they told me that they had trouble putting two lug nuts back on the car (and they did not have them in stock at the moment) on one wheel but it would be fine to drive. That did not sound safe, so I went to ********, bought these lug nuts (spending another $12) and then went back to Mr. Tire and had them put them on. I also bought the road hazzard insurance.
Fast forward to July, we had a couple of terrible rain storms and my low pressure light kept coming on every time it rained. I stopped by on July 28th and asked if they could check my tires, they did a spot check, added air, but I was told they were too busy. The following day I went to the dealer and was told my tires were fine but the wrong size tire (Mr. Tire had put on the wrong size in March- and you can easily google the correct size for the car). We contact Monroe about how to rectify this and after may calls we kept getting told they were replace them at a prorated rate (not free, although it was their mistake).
On August 11th I went back and explained the situation and they had to order the correct tires so we scheduled for them to put them on today. Yesterday I had not received a call to let me know the tires were actually in so I followed up and was told I would need to drop off my car for the day, which meant having someone pick me up and drive me the 40 minutes home and 40 minutes back to Mr. Tire in beach traffic. I was without a car for 5.5 hours, longer than the first time, for a situation that could have been avoided. I ended up paying $121.60 for the tires, and noticed that I was charged $8 to "scrap the tires", which I also do not think I should have been charged for since I needed new tires due to a mistake made by Mr. Tire.
Business Response
Date: 09/08/2023
This letter is in response to the complaint from *********,
#********.            A refund
has been processed for Ms. ******* for the charge of $121.60 that the shop
charged for the tires that they put onto her vehicle after the shop installed
the incorrect tires onto her vehicle.
We do apologize that the shop had the vehicle for the length of time to
rectify this matter. We have filed a formal
complaint regarding this matter for it to be addressed with the staff at this
location.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 09/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am e-mailing in response to Complaint ID: ******** I just received an e-mail that my complaint has been closed because I didn't respond to the previous e-mail. The previous e-mail had stated that I would be receiving a refund, and did not state that a response was necessary. However, I have yet to receive the refund. Before the case is closed, I want to make sure that I am actually going to receive the refund and that Monro did not just say that to appease you.

Regards,

********* *******
Business Response
Date: 09/27/2023
This letter is in response to the complaint from *********,
#********.            The refund
was processed for Ms. ******* on August 28, 2023, back to the ******** Card she
paid with.   This can take 3-5 business
days to reflect back to the card dependent on the guests bank.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:08/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I had all the tires changed on both of our vehicles in June. We opted for the most expensive tires that came with the highest warranty (80,000) at the suggestion of the salesman. We specifically asked about scenarios the warranty would cover, including a blow out, and were assured we would be covered up to 80,000.

Then, yesterday I blew a tire on one car while driving into work. There was nothing in the road, nor any debris or other hazard whatsoever in the tire. My husband came to get me and took the car into the Tire Warehouse at 113 Manchester Street in Concord NH, where all the tires had originally been installed. He was then informed that because we did not purchase the additional road hazard warranty (we were not told of), there was no coverage, on a tire that had only gone 6,000 of its expected 80,000 miles. Moreover, the technicians could not identify any road hazard or even faulty condition within the car. He even acknowledged the tire seemed torn from the inside. Nevertheless, they deemed this to be the result of an unknown/unproven road hazard.

Now, the tires also have a manufacturer's warranty, and as I have come to find out, a limited warranty from Monro as well. The entire staff at this location categorically refused to initiate the claim, or even give us the contact information to do so ourselves. I had to call Monro to force them to agree to cooperate with the warranty claim, which ******** told us are typically handled by the repair shop directly. Their manager has now apparently decided this was the result of a road hazard and the manufacturer will not cover this failure either. I fear as retaliation for our persistence that he and his team will try to sabotage the claim.

I also could not get any verification of the warranty terms from the shop, and had to have it emailed to me directly by Monro. I could not get confirmation from Monro that this warranty even complies with the laws in my state. I just want the tire replaced.
Business Response
Date: 08/24/2023
This letter is in response to the complaint from ***** ****,
#********. We
apologize that after speaking with our customer service department on August
17, 2023, that there was no communication from our district manager of the
location. I have reviewed our notes and
your complaint regarding the single tire that blew out on the vehicle, and I
see that the shop ended up charging the full amount for the tire. I am processing a refund in the amount of
$189.25 back to the ********** that ***** ******* paid on August 18, 2023. This is the pro-rated amount for the tire
that needed to be replaced due to the vehicle being driven 5,418 miles on an 80,000-mile
tire and there being no signs of this being caused by a hazard in the
road. This will be refunded on August
28, 2023, and the credit should be available within 3-5 business days.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

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Customer Answer

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