Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

910 total complaints in the last 3 years.
377 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 21, 2023 MONRO MUFFLER / BRAKE & Service charged me 309.95 cents; which should be covered by my warranty. That same job was done by them on January 31, 2023 and they told me that the job was not done properly by their previous auto mechanic; that's why it's damaged again.
On the second service date (May 21, 2023) I did not have my billing invoice with me. Later on June 6, 2023 I went to their shop again and saw the warranty. After that they gave a $200 credit voucher; but did not put this in their computer system.
I changed my mind; I do not want to go there shop any more. I hope BBB will help me get my 309.95 cents back.
Thank you in advance.
Business Response
Date: 06/15/2023
This letter is in response to the complaint from ******** ****,
#********. I apologize
that the shop did not honor our warranty we carry on our brake service for
********. We will be processing a
refund for the full invoice of what ******** was charged on May 21, 2023, since
he had just had the same brake work completed on January 31, 2023. The refund will be processed on Monday June
19, 2023, back to the **** card ******** paid with in the amount of
$309.95. This can take 3-5 business days
to reflect to the card. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****
Initial Complaint
Date:06/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car in to get an alugbment and oil change. When I was called at completion, Carl told me there were some problems. They couldnt remove the oil filter so they just left the old one on and changed the oil. The second problem was his tech, who normally does the alignments, is out of town. He said he "eyeballed it" tbe best he could but that I would probably need to bring it back for adjustments, especially since Id recently had some other front end work done. I picked up the car and it still was pulling very hard to the legt. No biggie, he said that might be the case, but honestly feels the same as when I initially took it in. Also, I noticed dropletts o. My windshield. I popped the hood to discover oil cap had not been replaced. I called to explain and they said bring it in. After they looked at it again, Carl said an alignment wouldnt work unless I got new tires. He claims mine were old and cracking, from 2016. I have a receipt from a tireshop to prove this to be untrue. I feel as though they are scamming me. Oil change not complete, alignment not complete. Money paid for nothing.
Business Response
Date: 06/12/2023
This letter is in response to the complaint from ****** ********, #********.            We
apologize that ****** feels that the shop is trying to scam her regarding the
age of her tires and that they are letting her know that they were able to
change the oil however they were not able to change the oil filter on the
vehicle due to the vehicle needing an oil filter housing. I would ask that if Ms. ******** is able to
provide documentation from another location regarding the alignment being redone,
I will review that documentation at that time.
            The shop
did express to me that the DOT date on the tires that are on the vehicles are
2016 therefore they could be causing the issue with the vehicle not holding the
alignment. They also informed me that
the vehicle needs to have an oil filter housing replaced on her vehicle therefore
they put fresh oil into the vehicle however were unable to remove the oil
filter from the vehicle. Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:06/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business (***** Drive in Cary) commited to provide me a new engine on 09/20/22 for $6,000. They told me it would take about two months. However, I received my car back the first time on 02/16/22. On the drive home from the shop, exhaust was blowing from the AC vents, the car was making a knocking noise, the check engine light came on, and the AC did not work. Also, my key was broken. Also, rims and rotors were on the ticket as well (not charged but also with no consent or explanation why it they were replaced). As soon as I got home with my car in 02/16/23. I called the shop and they took the car back on 02/21/23. On 03/12/23 I received my car again with the same issues as above. When I opened the hood I found that components were bungee corded together. Components were not bolted down and there was a rag stuck between two components. It was also leaking a fluid on the ground. I talked to the General Manger and we agreed to take the car to another shop (******** Ave.) When I received my vehicle again on 05/27/23 the manager at the location told me he could not get the check engine light to turn off due to a cylinder imbalance that he did not know how to address. Upon arrival back to my house from the shop I found exhaust is still leaking into the cabin. I used a carbon monoxide detector and detected 151 ppm coming out of the vents. The company had my car for 7 months and charged me for premium prices for a job that I believe they were not qualified for. I had to finance the car to pay for the engine replacement and it still is not working properly. The impact of not having a car for 7 months has been detrimental to my finances and personal life. No one has offered to rectify the situation and my car sits in the parking lot and is not functional to drive nor safe to be in the cabin due to the carbon monoxide.
Business Response
Date: 06/14/2023
We
apologize that ***** is having a concern after having service rendered at our
Mr. Tire location in Cary, NC. I have
reached out to the district manager of this location and asked that he assist
in this matter due to the services being under warranty with our company. He has brought it to my attention that he
has been in contact with ***** regarding the vehicle and they are going to work
with ***** regarding the concerns of the check engine light and the exhaust
issue with the vehicle. ***** can
contact our guest services department at 1-***-***-**** option 2 if there are
further concerns. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased for brand new tires from tire choice on tower road in ***** ****** only to find that my warranty was not added to my account the the representative that assisted me guarantee that I was warranted when I went in for an issue with my tire he told me that I did not have warranty. I attempted to tell them to fix it. He said it would be a cost I agree to pay it he still would not fix it. So now I’m left with no warranty and four brand new tires and I would like the warranty for my tires.
Business Response
Date: 06/12/2023
            I have
looked into Ms. ********* history with our company and found her invoice from
when she purchased tires for her vehicle and it looks as though the tires were
purchased on April 25, 2022 and there was a lifetime tire install package
purchased with her tires meaning that if she is to get a nail in the tire or
debris from the road in her tire and the tire is repairable this would be covered
by this install package, However if the tire needs to be replaced because Ms.
******* did not purchase the road hazard plan with her tires at that time the
tire would not be covered if it were to need to be replaced.              I apologize
if our shop was not willing to repair the tire for Ms. *******.   The Lifetime tire repair is good at any one
of our locations and if the guest does not receive satisfactory service, she
can call our guest services line to have this reported as well as they can
assist further in the matter.   The phone
number for our guest services line is ************** and it is option 2. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on 2/23/22, I purchased 4 new tires, your invoice # ******.I also purchased on these tires Road Hazard Coverage as well as Lifetime Balance, Lifetime Rotation, and Lifetime Tire Repair. The mileage on my car at the time was 67320. I had to go out of town on Saturday 6/03. I live in Lake Worth Florida (that's also the location of the Tire Choice that installed my tires) and I had to travel to Cocoa Beach Fl, approximately 150 miles one way, straight up I-95. About an hour into my drive, I heard a funny noise and I stopped at the first rest area, which was fortunately about 2 miles after I heard the sound. I got out of the car, and found I had a flat tire. My car is not equipped with a spare from the manufacturer, it only has a tire repair kit, so I had to have it towed. I was in a town called Fort Pierce, they do not have a Tire Choice store there, the closest Tire Choice is in Melbourne, Fl its about 45 minutes north, (about 50 miles). AAA towed me to the closest tire store (a *********) store about 5 miles away. I had to purchase a new tire and went on about my trip a couple hours later. Monday morning 6/05, (my mileage is now 78200) I went to the Tire Choice where I purchased my tires, the guy there said there was nothing he could do, that I had to come back tomorrow and talk to the manager. I found it hard to believe there was not another manager at 8:00 on a Monday morning, but whatever. I returned Tuesday morning, 8:00, had to wait for them unlock the doors. I told the guy at the counter what occurred, he went into the garage area, spoke to his 'manager' (who didn't even have the courtesy to come out and talk to an upset customer) and came back and told me there was nothing they could do. I should have had my car towed to a Tire Choice and they would have been able to fix my tire under the warranty. So I said, "I should have had my car towed, 45 minutes to Melbourne (that was the closest Tire Choice) and have had my tire fixed? The cost of towing would have been at least $300, 00 and you wouldn't reimburse for the tow." He just shook his shoulders and nodded his head and said "sorry". What kind of customer service does your company have? I have the bad tire, I had ********* put it in my trunk. Upon my return home, my husband looked it over, we do not see any puncture or anything to indicate why it went flat. But the point is, why is there a warranty if Tire Choice does nothing? Now I have 3 tires that are under warranty for lifetime rotation & lifetime balancing. So if I bring my car in, are they really only going to do 3 tires and charge me for the rotating or balancing the 4th tire? The tire had just under 11,000 miles, nothing should have been wrong with it. It should not have gone flat and Tire Choice needs to make this right. They need to include this new tire with my current warranty, and I should be offered some sort of prorated refund. I have the tire but it is no longer on a rim. I had to replace it because of it blowing out on Interstate 95 The both times I was at the location they never even offered to look at the tire.
Business Response
Date: 06/26/2023
This letter is in response to the complaint from ******* ******, #********.            For me to
assist further in honoring the road hazard and lifetime warranty for Ms. ****** I would ask that she provide the paid invoice from where she had to have her
tire replaced.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Customer Answer
Date: 07/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,
******* ****** The company would not honor the Road Hazard coverage on the Tire that had a flat. The store would not even look at it. I had to purchase a ********* tire because my car had to be towed by AAA. there was not a Tire Choice Location within means. I feel they should refund the Price of the Tire since they didn't even act concerned. I also feel they should refund the price I paid for lifetime Balance and Rotation on the Tire. Receipts have been sent twice in emails . First the origional invoice for purchase and then the invoice for replacement.
Business Response
Date: 07/14/2023
This letter is in response to the complaint from ******* ******, #********.            I have
reviewed Ms. ******’s documentation and we will be refunding $111.60 back to
her as a check since she only drove 10,641 miles on 70,000 mile tires her road
hazard covers a prorated amount of the tire that needed to be replaced.   This refund will be processed on Tuesday July
18, 2023, and will go in the mail on Friday July 21, 2023 to the address that
Ms. ****** has provided here with the BBB.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 07/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you for your help with this matter

Regards,

******* ******
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2, 2023, I went to Monro muffler/brake, and service to replace a front driver side, caliper, then four days later on June 5 I ended up in an accident that caused the caliper to lock up my wheel and flatten the tire. With the help of some locals, I was able to get the car home, which was only a minute away from where the car broke down. I believe two causes of this was due to the fact that the caliper might have been the wrong size, but was also not tighten down. What I am looking for if anything is to see what my options are moving forward. Currently I will need a new front tire two new bolts to hold down the the caliper. And possibly to have my brake lines checked I also want to see what my options are moving forward.
Business Response
Date: 06/08/2023
For me to
assist further I would ask that Mr. ****** let us know which location he had
service performed or contact our guest services line for further assistance at
1-***-***-**** ext. **** and our representatives will be able to investigate
this issue further. I do not have any
record that Mr. ****** has reached out to us on this matter.Thank you for your time, Theresa G*******  Guest Services Manager Monro Inc.
Customer Answer
Date: 06/08/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. So to clarify I did actually reach out to both the garage in person and there corporate headquarters yesterday afternoon sometime after 3:00pm. In fact when I went to the garage I was told they couldn't send me a refund or replace the tire that was damaged until I provided a receipt for the bolts I had a friend buy for me to fix the damage on the car which were $10. Even though the service original cost $250 dollars including labor and parts. I called the corporate headquarters and put in a ticket in with them by a women by the name *** you told me her manager will get a hold of me sometime toady 6/8 but as of writing I have not received a call back and plan on calling the corporate office again.

Regards,

******* ******
Customer Answer
Date: 06/13/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am updating my complaint as of 6/13/2023. I don't know if this is the proper way of doing this. If so, I apologize in advance. I reached out to Monro on Thursday (6/8) and Friday (6/9) of last week, and I was still unable to resolve this issue. When I called Friday, one of the support agents told me that my complaint had been submitted to their ********** ********* ****** and that they would call me and reach out for further information. As of today, I am still waiting to receive a callback, and I plan to reach out to Monro's tomorrow and see if anyone there knows what is going on and the best way to reach out to *********.

Regards,

******* ******
Business Response
Date: 06/15/2023
            I have
reached out to our risk management department regarding Mr. ******** claim, and
they have been gathering information from the shop that Mr. ****** alleged the
damage had been performed and a claim with our insurance company has been made. They informed me that someone from the insurance
company ********* should be in contact with Mr. ****** sometime today.   Due to this not being my department I do not
know what their time frames are when it comes to handling a claim. If Mr. ****** needs further assistance, I
would recommend he contact the guest services department and a representative
will be able to forward him over to the claims department for further
assistance. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We reached out to Mr. tire to have a repair done on my vehicle that is covered under warranty through a company they work with. It has been five weeks of continuous phone calls, asking on updates without any resolution. They have repeatedly told me my claim is processing. I have reached out to my warranty company they are stating there is no claim even submitted. I have been driving around with a vehicle with a check engine light on for more than four weeks. I have a baby and it is unsafe to drive around while this is an ongoing issue.
Business Response
Date: 06/08/2023
This letter is in response to the complaint from ******** *****, #********. For us to
assist further I would ask that ******** contact our customer service line for
further assistance at ###-###-#### option 6 and our representatives will be
able to investigate this issue further.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:06/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my car serviced at this location. Inspection of tires was documented and all tires passed their inspection. Upon leaving dealership, the tire pressure light was still on. Documentation showed that all tires were adequate pressure. I was nearly in an accident due to the tire completely coming off. I want a refund back to my Mr tire credit card for 125.14
Business Response
Date: 06/06/2023
This letter is in response to the complaint from **** ******,
#********. We
apologize that Mr. ****** had this experience.
Due to Mr. ****** alleging we caused his tire to fall off his vehicle we
would ask that he reach out to our guest services department for a claim to be
filed correctly here at our corporate headquarters. The number is ###-###-#### option 6.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The details of my problem are clearly articulated in my letter. I seek contact by the business with an explanation as to its business practices and if my experience will result in a change to those practices. I sent a certified letter identical the one attached to this complaint and it was returned to sender by ****. I am hoping that this complaint submitted through you will generate the response I need.
Business Response
Date: 06/06/2023
June 6, 2023 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from *********
********, #********.             I was able
to pull the two invoices that ********* is speaking of in his letter, and I do
see where he had purchased tires in September of last year than two on May 1,
2023. I also see where the shop did not
charge ********* for the two tires that they replaced on May 22, 2023, and only
charged for the install and road hazard for said tires.   Thank you for bringing this matter to our
attention we will have a complaint filed here regarding this matter for it to
be addressed appropriately by the management that oversee this location. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 06/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company's response is insufficient in that it only acknowledges receipt of the complaint, but does not provide the outcome of the investigation it will undertake against the store responsible for the unfair (or illegal) business practice(s) committed by that local store. This matter will be considered closed and resolved only when the company provides the details concerning the outcome of its investigation into the local store and the remedial action(s) undertaken against the management at that local store to prevent any recurrence of similar practice(s) against other customers in the future.

Regards,

********* ********
Business Response
Date: 06/07/2023
June 7, 2023 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from ********* ********,
#********.             A complaint
has been filed on behalf of Mr. ******** however the demand that Mr. ********
has made regarding the details in how the outcome of the investigation into the
stores practices and the action that is taken against the employees of the
location is not information that we share with our guests.   This is private to our company therefore
again I apologize that Mr. ******** had this experience with one of our
locations this will be investigated by the management that oversee this
location.   Thank you for your time, Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We needed an emergency tire and TPMS replacement on our 2018 ********* **** while travelling in the United States. The Mr. Tire location on Blowing Rock Road in Boone NC could not get the replacement TPMS to work on our original visit May 1, 2023 or when we returned the next day. We were promised a refund for the TPMS part that was installed, but we haven't got it yet. They also failed to return our wheel locks. We had to spend over $300 at our local mechanic when we got home to fix the problems. UPDATE: After some time, we did receive a refund for the TPMS part installed by Mr. Tire. After leaving this review, we were contacted by Mr. Tire's parent corporation, Monro, who said that they were sending us a refund for the wheel locks that were not returned to us and the work that our mechanic had to do to remove them. They refused to pay for the work our mechanic had to do to get the TPMS system working again when we returned home. He told us that Mr. Tire had not programmed the replacement TPMS that they installed to the correct frequency for our vehicle. We're not happy with this company's response to this issue.
Business Response
Date: 06/01/2023
This letter is in response to the complaint from ***** *******,
#********.            We
apologize that Mr. ******* is not satisfied with the refunds that have been
processed here at guest services regarding the TPMS sensors and wheel locks
that needed to be replaced on the vehicle.               Our
department has refund Mr. ******* for the TPMS sensor that our shop installed into
the vehicle that were not programmed into the vehicle correctly in the amount
of $89.63 we would not owe the guest what another shop charges for the sensors
to be installed into her vehicle. Our
shop did not charge an additional labor fee due to them already doing a tire
replacement. The second refund we were
processing was for the wheel locks that were not returned to the guest and had
to be replaced elsewhere.   There would
be no further refund offered.Thank you for your time,Theresa G******* Guest Services ManagerMonro Inc.
Customer Answer
Date: 06/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
]We believe that we should be compensated for the work performed by our local mechanic to remediate the faulty work performed by the Mr. Tire outlet on Blowing Rock Road in Boone NC. We are disappointed that Monro will not accept responsibility for this incident and compensate us appropriately.

Regards,
***** *******
Business Response
Date: 06/02/2023
This letter is in response to the complaint from ***** *******, #********.            I explained
to Mr. ******* and Ms. ******* when I spoke to them on the phone here at
customer service, we would not be refunding for what the guest paid at the
outside shop for the sensor to be replaced due to there being no documentation
that we caused the sensor to go bad.
There would be nothing further to offer as a refund.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

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Monro, Inc. is NOT a BBB Accredited Business.